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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4,2

based on 547 reviews
82%
Recommend This Property

Ratings Breakdown

547reviews

  • 5 Stars
    331
  • 4 Stars
    100
  • 3 Stars
    41
  • 2 Stars
    42
  • 1 Stars
    33

Awful

By

gennaio 22, 2017

club

No heat in indoor pool. The heater was broken in the room and loud. The walls are thin and you could hear everything at night. The Internet was so slow. And the suit amenities were a refrigerater and a microwave. The beds were smaller than expected as well.

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Friendly servece

By

gennaio 22, 2017

Staff at the front desk was friendly and helpful- always with a smile and a cheerful greeting when passing by. The gentleman who drives the shuttle noticed I was carrying my 2 year old, wet child as we were exiting the pool and quickly called the elevator for us! We appreciated that gesture very much.

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Great Hotel

By

gennaio 21, 2017

Comfortable and quiet hotel. Great location and friendly staff

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Comfortable bed and great service

By

gennaio 17, 2017

Service staff was excellent, issues with cleanliness of the rooms, but over all experience was good.

Posted byHotelStaff
gennaio 18, 2017
Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front Office Manager Holiday Inn East Hartford Downtown Area 100 East River Drive, East Hartford, CT 06108 Contact: 860-528-9703 Email: Braptis@hihartford.com
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Lovely surprise

By

gennaio 16, 2017

platinumelite

Personnel makes this hotel a good property and the shuttle a bonus

Posted byHotelStaff
gennaio 18, 2017
Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front Office Manager Holiday Inn East Hartford Downtown Area 100 East River Drive, East Hartford, CT 06108 Contact: 860-528-9703 Email: Braptis@hihartford.com
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Nice hotel. Always stay when close

By

gennaio 15, 2017

Very good hotel. I spend a lot of time in this area for work and I always stay here. Staff is friendly and helpful.

Posted byHotelStaff
gennaio 18, 2017
Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front Office Manager Holiday Inn East Hartford Downtown Area 100 East River Drive, East Hartford, CT 06108 Contact: 860-528-9703 Email: Braptis@hihartford.com
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Great customer service and comfortable

By

gennaio 15, 2017

The only issue that I had was the noise from adjust rooms. I do not want to hear other peoples toilet flushing in the middle of the night, as well I am sure they did not want to hear mine.

Posted byHotelStaff
gennaio 18, 2017
Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Thank you again for letting us know any issues with your room so we can make sure it get fixed. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front Office Manager Holiday Inn East Hartford Downtown Area 100 East River Drive, East Hartford, CT 06108 Contact: 860-528-9703 Email: Braptis@hihartford.com
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Great Hotel Minutes from Downtown

By

gennaio 08, 2017

club

A great hotel for the money about 5 minutes from downtown Hartford. Hotel is clean and well kept and the staff are great.

Posted byHotelStaff
gennaio 10, 2017
Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front Office Manager Holiday Inn East Hartford Downtown Area 100 East River Drive, East Hartford, CT 06108 Contact: 860-528-9703 Email: Braptis@hihartford.com
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excellent Stay

By

gennaio 02, 2017

Absolutely work for money. Stay was wonderful. Complementary breakfast was very good.

Posted byHotelStaff
gennaio 05, 2017
Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front Office Manager Holiday Inn East Hartford Downtown Area 100 East River Drive, East Hartford, CT 06108 Contact: 860-528-9703 Email: Braptis@hihartford.com
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Enjoyed anther week in Hartford

By

dicembre 26, 2016

I continue t stay at this hotel, my home away from home. What set this apart from other places I have stayed is the people. Everyone the front desk the restaurant the shuttle drivers are all top shelf.

thanks to all...

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Hotel needs updating

By

dicembre 24, 2016

platinumelite

This hotel in Hartford Downtown needs updating. From lobby, to rooms, and especially the fitness center. No complimentary breakfast and coffee was always out in the morning.

Posted byHotelStaff
gennaio 03, 2017
Dear bjbigs14, Thank you for staying with us and taking the time to write a review about our property. We regret that you found our rooms be needing some updating. Your feedback is highly appreciated as this helps us gauge what we are doing right, and identify areas that may benefit from additional attention and be a basis for future upgrade. We hope you will consider us again and see the improvements made. Sincerely, Dianne L. Case Manager IHGService
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Could have been better

By

dicembre 12, 2016

I wanted to like this hotel. The service was great, the property was attractive, the amenities were good, but cleanliness needs to be a priority! While the room had been cleaned, it was not done thoroughly or in detail. Also, food quality for cost was very low.

Posted byCustomerCare
dicembre 22, 2016
Dear SciFiAng, Thank you for your feedback regarding your stay at Holiday Inn Hartford Downtown Area, CT. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the amenities and service. However, we’re sorry we fell below your expectation regarding cleanliness. We will address this concern. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, Orlando A. Case Manager IHGService
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