Rated 4.2 out of 5 by 258
Rated 2.0 out of 5.0 Overall, not too pleased
have said everything already in previous questions asked of me
29 March 2015
Rated 5.0 out of 5.0 by Cathie13 Quiet and comfortable
Great place to stay. Facility was clean, personnel were courteous and helpful professionals. The hotel was convenient to downtown Hartford which is where I was conducting business.
29 March 2015
Rated 4.0 out of 5.0 by New York traveler228 Great value for the money.
I had a meeting in downtown Hartford and it literally took me about five minutes to drive to it from this hotel. The room and bathroom were clean. I ordered room service and the food was good. My only complaint is that room service doesn't start until a particular time (5 or 6pm I believe) and they do not offer room service for lunch. Overall a good value for the money and I would stay there again.
28 March 2015
Rated 3.0 out of 5.0 by FLTraveler1975 Great location - housekeeping needs training
This hotel was easily locatable and close to the major roadways. It was clean, neat and what you would expect from a Holiday Inn.
Front desk staff was very courteous. Tried to use the very nice exercise facilities, however the A/C was not working and it was incredibly too warm.
My hotel room only had once facecloth in the bathroom on my first night's stay. Housekeeping did not replace ANY of my towels, tissue paper (which was emptied on night one after two pieces of paper). Nor did housekeeping even replace the ONE facecloth!
Had to call front desk (after no one answered in housekeeping) to get bathroom supplies replenished.
Restaurant breakfast - although very tasty) took FOREVER (I ordered off the menu, not the buffet) - and it wasn't very busy.
The BED - was the MOST COMFORTABLE I've EVER slept on in a hotel! The pillow top mattress allowed me a nice sound sleep for two nights.
I spend 3-5 nights every week in hotels as I travel for work. So it really is a second home. I was very disappointed with this stay.
27 March 2015
Rated 4.0 out of 5.0 by JeCS Friendly staff and great room
The staff and team were terrific! They were very friendly and willing to help with whatever I needed. The room quality was very good and made for a very comfortable stay. The dining experience was the least attractive part of the stay - quality was average and service was a bit slow. Overall, the stay was a great experience and I think it was an excellent value.
24 March 2015
Rated 5.0 out of 5.0 by AJG traveler Checking in and front desk assistance
I had the nastiest cab driver from the train station and Shameka from the front desk was so understanding and mentioned that the hotel's shuttle driver could take me where I needed to go that night and next day. She was friendly, very quick and made sure I was satisfied once I was in your hotel. Later that night, just walking by the desk, she greeted me my name, asked how dinner was and made sure the shuttle driver picked me up. She went above and beyond what I've seen in other hotels. Thank you.
23 March 2015
Rated 5.0 out of 5.0 by Laurence A Holiday Inn East Hartford
This is a clean and well maintained facility. The beds are very comfortable and the food in the hotel restaurant is pretty good.
22 March 2015
Rated 3.0 out of 5.0 by kdkd2 Good. Can be better.
Service attentiveness and courtesy needs improvement. Breakfast is not complimentary.
21 March 2015