Rated 4.2 out of 5 by 378
Rated 2.0 out of 5.0 by Dbbi Business Stay
I'm sorry to have to write a poor review. The front desk staff was not very friendly, nor helpful (that includes checking in and checking out. I was given a handicap room which was not necessary, but ok. It was located right outside the elevators and had a doorbell. When I entered the room, the entry way light did not work; Alex the maintenance gentleman came and switched it out for one that did work. Alex was very nice and offered his services should I need anything further. Then I went to freshen up before dinner, however there was no hot water in the sink, nor in the walk-in handicap shower with the large fold down chair. The water ran for a solid 15 minutes before it turned ever so slightly warm. I ran cold water through my hair and went to use the blow-dryer, but the blow-dryer did not work. Turns out it was the bathroom outlet that did not work, and yes I pushed the "reset" button on each. I called the front desk, but there was no answer. Obviously I had to re-pack and re-dress and haul everything back down to the front desk for a different room. The front desk staff did not even apologize, nor offer anything except another room. The food at the onsite restaurant was very good, and the bartender was friendly but she definitely could have used another staff member, as I sat there for a solid 10 minutes before she surfaced. The breakfast buffet was good. The front desk staff member was rude at check out when I asked her about the directions I had to my next destination; I just wanted to get on the highway. She snapped at me and said, "just like it says there!" I would NOT recommend this hotel to fellow business travelers.
November 23, 2015
Rated 4.0 out of 5.0 by MC Hotel Stayer Great hotel and employees!
Would highly recommend this location. Clean, safe and updated interior. Front desk employee were welcoming and pleasant.
November 23, 2015
Rated 5.0 out of 5.0 by bktnt convenient and comfortable
Very convenient, easy walk to downtown for our conference at the XL center. Lovely hotel, yummy breakfast with lots of selections.
November 20, 2015