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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 531 reviews
93%
Recommend This Property

Ratings Breakdown

531reviews

  • 5 Stars
    401
  • 4 Stars
    81
  • 3 Stars
    20
  • 2 Stars
    12
  • 1 Stars
    17

Awesome!

By

23 February 2020

Hotel is very nice! Everything was great. Staff very friendly

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Beautiful Hotel, Great stay

By

20 February 2020

club

Came here for a couples getaway for Valentines day weekend and was not disappointed at any point!
Went down for a glass of wine with my sister and had a great talk with the bartender, the front desk agent that checked us in was more than helpful on multiple occasions. Overall a great stay and we will be back!

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Averge hotel with room for improvement

By

19 February 2020

club

Not up to standard in my opinion. While the room was clean and bed was comfy, there were several shortcomings. Gym was bad - no cups for water, no place to put used towels, no clock. Breakfast buffet was average at best - not a lot of options and definitely not worth $10 for small box of cereal. Shower worked, but had issues water flow. Staff wasn't terribly friendly, but not unfriendly either - just seemed not to care much - no value add really. Given all the hotel options in the area, would probably select a different one if coming back.

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Stay at Holiday in Hampton

By

19 February 2020

From the moment I checked in everything about my stay was fantastic. Anything I needed the hotel staff was ready to accommodate. The hotel pool is open until 11 which is great after a long day visiting family and sightseeing. The rooms are very cozy the beds very comfortable and clean. My only complaint would be there is no guide for current television programming you’re only Provided with a list of channels. They were plenty of towels in the bathroom they were nice and fluffy. We used the laundry facilities they were in great condition although one was out of order there were still a few others readily available. The cost to do a load of laundry and dry the load of laundry was very reasonable. I had not planned on doing it and did not bring detergent but could purchase it a

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Serene Stay

By

17 February 2020

club

I love staying at this Holiday Inn. I like the cleanliness of the hotel and the hospitality the attendants offer. The rooms are nice and spacious. The beds are pretty comfortable. It is a really quiet hotel. I have not seen the normal hustle of people in and out of the hotel during my stay, but the parking lot is usually filled with cars. When I’m visiting the area, I check the availability of this hotel first for my needs. There is never a wait to receive my room. Job well done to all the staff at Holiday Inn!

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Good experience

By

16 February 2020

The hotel has great immunities and is very clean. It was a good place to visit

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Great Value

By

13 February 2020

I have stayed at the Newport News city center hotel numerous times since their renovation. Very good value. Walls are thin so you can hear the elevator and anyone in the halls. Hotel was clearly not anywhere near capacity and they put us on the bottom floor next to several rooms filled with little kids for an over night birthday pool party. The gentlemen that checked me in, welcomed me and thanked me for being a member. I was given extra points for my stay. I felt special until I was put in the "basement" and next to rooms of 10 kids. I think he should have given a little thought to us and where he was putting us. Even with that, I will continue to stay there but will have special requests in place or not hesitate to get a room change. I hope that IHG will keep this hotel updated and clean b/c I like the location, amenities and the value.

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Stay

By

11 February 2020

club

The service was great, good location and a lot of things to do in the area. Definitely recommend

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Very nice hotel

By

11 February 2020

platinumelite

Great hotel would definitely recommend to anyone coming into town

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Great Service

By

11 February 2020

club

I enjoyed my stay, great service and friendly staff. Two thumbs up!

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Updated and clean

By

11 February 2020

club

Also, the staff was very friendly. I wish it would've had a breakfast, but not a deal breaker for me.

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Deb

By

10 February 2020

Best bed and pillows Ever....Food from Burger theory was outstanding...and Becky at the front desk is Awesome.

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