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Rated 4.2 out of 5 by 275 reviewers.
Rated 5.0 out of 5.0 by Introduction of Hotel We were met at the reception by friendly staff with great communicstion skills. The room was very easy to locate as were the other facilities in the hotel. The rooms were spacious, comfortable and well designed. Soon hope to return again ! 27 February 2015
Rated 4.0 out of 5.0 by Good Service and comfortable stay We enjoyed our stay at Holiday Inn Norwich and would recommend it to others. 25 February 2015
Rated 5.0 out of 5.0 by Wonderful rest and great staff Had a wonderful time visiting family whilst staying at the hotel. Service is the restaurant at Dinner was great thanks to our waitress. Will return again. 25 February 2015
Rated 3.0 out of 5.0 by Disappointed Not the best stay in a Holiday Inn, little recognition as a platinum ambassador member. Room was not great and need a face lift. Tried to check out early and waited 10 minutes for a representative to get to reception. 24 February 2015
Rated 4.0 out of 5.0 by Great staff The reception staff are excellent and the in-house booking staff 23 February 2015
Rated 3.0 out of 5.0 by OK for a business hotel Rooms are comfortable, and If you join the free rewards programme, then you get free internet access. The internet access is voucher based, so a bit annoying that you have to enter a new code every 24 hours, but no big deal. I did have some issues with breakfast on the first day, but all these were immediately addressed and the second day things were good. 21 February 2015
Rated 2.0 out of 5.0 by Twenty years out of date There appears to have been no investment in the last twenty years and consequently the hotel is now targeting a very non HI client base. Arriving to a very dark carpark full of white vans and armies of hi-vis people in the carpark, outside the entrance smoking and in all the public areas was a real surprise! I wondered if there was construction work going on, but apparently these were residents. The room was very tired, cold and with basic, worn out furniture. the bathroom looked untouched in twenty years. And finally, the "high speed internet" was running at 0.39 mbps - so consistent with being twenty years out of date. When I asked for a real internet service I was told, as Platinum Elite member, that I could have one hour free and would then have to pay! I will not be returning... 16 February 2015
Rated 5.0 out of 5.0 by comfortable room Room was spacious, clean and comfortable. Access to free wifi. Had a meal in restaurant in evening. Carvery with 3 courses...great value for money and delicious lasagne from menu which was piping hot. Great choice at breakfast and comfortable eating surroundings. Reception staff helpful with booking taxis and wifi 14 February 2015
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