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Rated 4.0 out of 5 by 452 reviewers.
Rated 5.0 out of 5.0 by A welcome feel on a cold and wet day This is a good hotel which I think has been recently refurbished. Restaurant menu caters for general tastes and is good value. This is a relaxing welcoming hotel. I don't sleep well in hotels normally but this time round was the best so far this year November 23, 2015
Rated 4.0 out of 5.0 by Friendly staff and poor breakfasts Stayed multiple times and the staff are friendly and attentive as always. However the quality of ingredients used for breakfast are substandard and best avoided. It would be nice if there was more choice at breakfast. The outside building is in dire need of cleaning and upkeep. November 23, 2015
Rated 3.0 out of 5.0 by very average hotel The location was ideal for getting to the local university . The room was very large but with a tiny bathroom. Clean and tidy. The staff were slightly robotic and very matter of fact. The breakfast was horrid . The fried eggs could be the worst I've never seen, greasy and rubbery. I had some warm scrambled egg which was pretty rubbish. Also all the fried food is in steel trays in a row , help yourself of course. If like me you are a vegetarian the sight of all that dead meat is repulsive . Badly thought out and of course extra per person on top of the room price. On the site to book the room it said if you can find a cheaper like for like deal elsewhere they would refund your money. I found another hotel .( I didn't book that because of the airport location which was a little further away in Norwich). Try and find a way to claim that and your doing well because the website will not respond when prompted . I mentioned it at reception when we arrived only to have a giggle from the receptionist . November 23, 2015
Rated 3.0 out of 5.0 time for a change i have stayed here every three weeks for 6 months, and yet unless one particular receptionist checks me in I am made to feel like a complete stranger. As I need to stay somewhere in Norwich regularly I was looking forward to feeling at home after a few visits, however the whole reception experience is bland and uninviting. The rooms are fine, and the food is ok except that I would really prefer to eat in my room but the £4 tray charge makes it too expensive for my meal allowance. What has finally made me look elsewhere was breakfast last Wednesday.There was a coach trip of senior citizens having a lovely time, but there were no extra staff, everything ran out, no coffee served, people were constantly asking for tomatoes, butter, bread. Up to this point breakfast had been the highlight of my stays but not this time. I have enjoyed getting to be a gold member of IHG but the points cannot be more important than the quality of my stay. November 15, 2015
Rated 5.0 out of 5.0 by room and service All the staff were very helpful, friendly and approachable. The food was very good, although a wider menu choice would be nice. The room was tidy and clean. Bit noisy, kids running round, and a party by the bar in the evening was also noisy but you can't help either of those. November 12, 2015
Rated 2.0 out of 5.0 by Business stay last week Stayed here a few times. Hotel is ok but let down again by staff. Asked for a taxi at 8pm. Planned to pick up colleagues in Norwich and the travel on to resteraunt. Came down and waited .... At 8:10 politely asked where it was. Staff who seemed oblivious said another 10 minutes ! I already had phone calls asking from colleagues asking where I was as they were standing in pouring rain waiting for me .... In the end got in my car and drove to get them. Poor. November 11, 2015
Rated 2.0 out of 5.0 by not best value Room was tired carpet dirty; food was poor pub style fast food; November 11, 2015
Rated 4.0 out of 5.0 by getting better as a regular resident it was good to see improvements to the food and time of service. long may it continue! November 9, 2015
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