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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4

based on 722 reviews
81%
Recommend This Property

Ratings Breakdown

722reviews

  • 5 Stars
    310
  • 4 Stars
    240
  • 3 Stars
    97
  • 2 Stars
    48
  • 1 Stars
    27

Review

By

22 May 2017

Decent hotel. Bed was comfy. Breakfast was nice. Bar expensive. Bedroom clean. Staff friendly.

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Excellent

By

19 May 2017

Excellent service at all times. This hotel is always clean and the staff are always friendly.
Certain parts of the hotel could do with a refresh / upgrade. I.e the gym and leisure facilities.

Good work

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All you would expect.

By

15 May 2017

platinumelite

Good , clean, comfortable with very friendly helpful staff.

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Good stay

By

14 May 2017

Enjoyable easy stay good customer service food was average in the evening to be honest breakfast was good and Chelsea the waitress was very cheerful as were the front reception desk overall a good stay.

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Miss Louise Rycroft

By

12 May 2017

club

Great stay, friendly staff, efficient service. Good location for working in the Norwich area.

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Basic Hotel with Pool

By

11 May 2017

club

Room clean and tidy. Shower did not provide warm/hot water. Pool excellent. Good free parking at venue. Staff friendly and attentive. Food awful. Cremated black pudding, seared bacon (one side only) fried eggs but no soft yolks, all the food was luke warm and not appetizing. The croisants were bite sized and cold. I might stay at this venue again but would not accept any food package.

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Good location, great staff, comfortable rooms

By

09 May 2017

Hotel staff are very friendly and very efficient. Rooms are a decent size, but the bathrooms could be bigger. TV system can be temperamental and wifi has improved. Comfortable beds and good facilities. I have stayed over 20 times at this hotel in the last year

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Good location.

By

09 May 2017

club

Good location and plenty of parking but don't waste your money on the breakfast.

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Relaxing stay

By

09 May 2017

club

Nice rooms, great staff and the pool was a nice touch. Enjoyed my stay here.

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freezing shower

By

06 May 2017

Shower freezing was only fixed once if checked out which made a otherwise decent stay disappointing

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Great location friendly staff

By

06 May 2017

club

We chose to stay hear primarily for its location and value for money. I would reccomend it on both counts as well as the friendly staff.

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great customer service

By

05 May 2017

Fab Staff!!!!
All good for a great useful hotel!
Leisure services look great!
Will continue to visit!!!

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