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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 857 reviews
83%
Recommend This Property

Ratings Breakdown

857reviews

  • 5 Stars
    395
  • 4 Stars
    281
  • 3 Stars
    102
  • 2 Stars
    51
  • 1 Stars
    28

Brilliant hotel and staff

By

October 21, 2017

After myself mixing up booking with another Holiday inn the receptionist sorted the issue out and got me a room for the night at Norwich.

The staff were very friendly and polite, the rooms were comfortable and clean great night's sleep and a yummy breakfast.

Will definitely be using IHG hotels in future

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Good stay

By

October 19, 2017

Good rooms and comfy and friendly staff and love dinner bed and breakfast package as I work away from home and this helps

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Convenient and quiet stay

By

October 18, 2017

Having previously lived in Norwich we knew the hotel location was convenient and quiet. Plenty of car parking, when we arrived, and a very comfortable bed. The one negative was the very (very) small Bathroom!! However, the big plus was that the bedroom had proper lighting so you could actually read without getting eye strain.

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Comfortable bed and nice room

By

October 16, 2017

club

Very enjoyable 2 night stay. The price could be a little cheaper but the hotel was very nice and well equipped.

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Great Night

By

October 16, 2017

club

one night stay for Business, could not asked for anything more. 10 out 10

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One nought stay

By

October 12, 2017

platinumelite

Only stopped one night but had a very comfortable stay slept well in comfortable bed and I like how you have updated the bathroom to a new modern look

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Comfortable room but could do with an update

By

October 12, 2017

Great staff good service but compared to some other IHG hotel the room was starting to show its age.

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Great service

By

October 11, 2017

Friendly helpful staff always helpful and always look after me when I visit. Use this hotel regularly for meetings and the service is always spot on.

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Friendly welcoming staff

By

October 07, 2017

club

Good location with Excellent facilities and friendly staff.

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Staff Attention

By

October 07, 2017

club

The hotel met all my requirements except for allowing me access to my room. The key failed to work totally 3 times and I had to go back to reception for staff to accompany me to gain access.
The locks are badly in need of replacement.
The staff handled the problem very competently.

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Friendly staff

By

October 07, 2017

No problems here. A very smooth stay. With friendly staff. Room clean and comfortable.

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Was not too big and very friendly

By

October 06, 2017

Nice friendly hotel and not too big. Rooms very clean and gym perfect for what I need.

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