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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.5

based on 669 reviews
88%
Recommend This Property

Ratings Breakdown

669reviews

  • 5 Stars
    425
  • 4 Stars
    184
  • 3 Stars
    29
  • 2 Stars
    22
  • 1 Stars
    9

非常棒的入住体验

By

17 October 2017

从入住到离店,都有非常热情的接待,安排的井井有条,相比杭州某假日酒店的冷漠和生硬,这家酒店刷新了我对假日的印象,服务很温暖很贴心很主动,为金卡会员提供诸多便利,对孩子还有特殊照顾,拖鞋和洗漱包都准备的很暖心,每个员工都是笑脸相迎,床铺舒适,特别是床上用品,像我这种挑剔的都很满意,下次去绍兴,还会入住,朋友去,也会推荐,四星的价格和房间,但绝对五星的体验和床铺,带娃也很适合

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服务态度超出假日水平

By

16 October 2017

服务态度超出假日水平,但是房间需要更新了;由于旅游第一次到达绍兴,只带了一天,整体感觉符合价位,位置很好,CO时工作人员有点少,等待了一阵

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home away from home

By

15 October 2017

platinumelite

When you are away from home, it is the little things that people do that are greatly appreciated.

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五星好评

By

14 October 2017

酒店地理位置一流,虽然一楼局部在整修,但是大堂依然干净整洁。P卡入住酒店,升级到套房而且赠送了早餐,房间里早已安放好水果,一切都井井有条,早餐时前台微笑礼貌的打招呼,厨师长也送上新品尝试,此次入住感觉太赞了。

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隔音

By

12 October 2017

1011房间背板隔音有问题,晚上隔壁有孩子闹,可以听见声音。和服务生反馈后,后面几天得到改善。
另外,市内放置的赠送的矿泉水是否比较少,对于我们品茶的,是否可以多放几瓶,不要电话再服务生,大家都麻烦。

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超水准的服务,真正的宾至如归

By

09 October 2017

酒店超水准的服务从预定后的礼宾电话开始,礼宾电话并不是机械的问候和简单的告知,而是充满人性关怀的询问和协助安排。

Checkin的时候,当前台看到我是带了宝宝一起出行的,立即给了一份Boomi的洗漱包,如果没记错,这个原本是额外收费的Boomi套餐内容之一。并且看到前台提供了很多好玩的贴纸可以随意领取,对我来说,可能比放一些圈圈糖更有用。

行李员非常贴心的帮忙将行李运送到房间,并且,在我们推着婴儿车的情况下,立即选择了另一个电梯,而不是将就的跟我们挤一个电梯(当时电梯尚有空间可以容纳行李员同行)。

早餐时间是我行程中最为惊艳的,提前一天就接到电话询问对早餐有什么偏好。第一次见到酒店主厨亲自出来跟客人打招呼,并且还有当地特色早点奉上,太难得了。用餐过程中,餐厅服务员还会不时的主动过来询问是否需要续茶。知道我们当天离店,在结束的时候,还送了两份“能量包”,装了一些水果、面包和饮料供我们在路上吃。

非常感谢酒店的精心安排和超水准的服务,住HI,住出七星级酒店的感觉了。

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地段不错,服务很好。

By

09 October 2017

platinumelite

地处绍兴繁华商圈,硬件合格,服务主动性很好,推荐入住。推荐入住,推荐入住推荐入住,推荐入住,推荐入住,推荐入住,推荐入住,推荐入住。

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服务一流

By

08 October 2017

餐厅主厨非常用心,每天早餐都有不同花样给到会员,品质很赞。前台和礼宾很不错,有求必应,有问必答。客房有会员果盘,枕头提前准备好,而且需要加毯子迅速增加。所有服务都很用心,很赞。

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床品优良,服务上乘

By

07 October 2017

platinumelite

住宿环境闹中取静,位置离景区便捷,酒店内设干净整洁,不逊色于部分城市的皇冠假日,床品质量好,床垫软硬适中,入住体验超预期,对会员还有额外关照,感觉很好

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物超所值

By

06 October 2017

该酒店服务很好,体验非常好,酒店前台及餐厅的服务都非常好,物超所值,是一家很不错的假日酒店,地理位置也还不错。

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床铺舒适,服务一流

By

04 October 2017

club

整体来说这个假日酒店的工作服务都挺到位的。客房大姐服务也非常的不错。这次入住非常满意,服务员姑娘的态度也非常好。环境很好,每次旅行都必选这个酒店,入住酒店的人很多,早餐吃得很舒适,早餐品种也算丰富,总体来说很赞。酒店高端大气上档次,房间干净,周边环境优美。前台服务非常贴心。下次还会再来,还要介绍朋友过来~这次出行很满意。

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服务员非常热情,环境非常好!

By

03 October 2017

服务非常好,总体情价比还是很高的,环境也非常不错、整洁、房间也干净!设施也都很齐全!地理位置也很好,周边商场也很多!总体来说是综合性非常高、非常好的酒店!

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