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Recensioni degli ospiti
Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.
80%
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Esperienza complessiva

4,1

in base a 1318 recensioni
80%
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Ratings Breakdown

1318recensioni

  • 5 Stelle
    687
  • 4 Stelle
    312
  • 3 Stelle
    129
  • 2 Stelle
    110
  • 1 Stelle
    80

Good for travel

By

dicembre 10, 2019

I found the location to be convrnient for resturants.

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Disappointed

By

dicembre 10, 2019

We were traveling up the east coast from Key West to VA Beach. We stayed at IHG properties all the way. They were all excellent with the exception of this hotel. This was the third time we had stayed there. It has Really gone down hill. Our room was in desperate need of an upgrade, curtains were turn, carpet was all stained as well as the bed skirts, tile was coming up in shower & carpet in hallways was bunched up & dirty. The business center was a joke. The computers were extremely slow & the printers weren’t operating. The bar /lounge furniture was run down & the food in the restaurant for our dinners was terrible! They each cost $42 each & us as well as others we talked to wouldn’t even eat them. I would compare them to a TV dinner. We would have opted out had we not had to prepay before our arrival. The pool was absolutely filthy, full of trash & leaves! The staff was extremely helpful, professional & very friendly. It is the facility itself that was terrible. I write reviews when I travel & this is the first time I have complained but feel like IHG needs to know. We won’t be staying there again when we return to VA Beach next year & will encourage our group to consider another property.

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Janae is the Best!!

By

dicembre 09, 2019

platinumelite

While visiting for Thanksgiving, we had an unfortunate family emergency. Having to miss Thanksgiving dinner, Janae made sure my wife and I had Thanksgiving dinner waiting for us when we returned to hotel late that night!! She did this without us requesting it!! Above and beyond! Thank you!

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Rooms on the lobby side are really noisy

By

dicembre 09, 2019

club

Holiday Inn rewards member here— I’ve stayed in many of them. This place gets one, maybe two stars. I was put in an Inside room overlooking the hotel lobby. It’s outrageously noisy— especially when the bar (in the lobby) cranks up, which it did until midnight. Even with the curtains closed you can hear loud conversations and the incessant ringing of the main desk phone 3 stories below. At 5:10 am loud music from the lobby woke me up as someone was setting up their sound system for a morning event. Maintenance is also a bit lacking the toilet seat broke off and was never fixed or reported by housekeeping. Rest of the hotel is okay and the staff was nice. I did get a good rate for my stay to attend a conference. There are a number of other hotels nearby and if I attend another conference at this facility, I’ll plan to stay at one of those

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Comfortable beds but rusty fixtures are a turnoff

By

dicembre 04, 2019

platinumelite

Room was very comfortable and overall clean, BUT while in the bathroom or at the desk looking at the rusty fixtures made you wonder about the maintenance of the place.

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Annoying

By

dicembre 01, 2019

I have no problem with this hotel overall. The only inconstant issue I have is simply.... housekeeping beating on the door. I’ve stayed here many times and it’s always the same. Checkout time is 11am, but housekeeping beats in the door starting at 8am. My last stay I asked for an extended checkout since I checked in late and was given a 1pm checkout time. Housekeeping beat on the door 4 times, starting at 8-830am and ending at 10:50am, then came in at 11am. Ridiculous. Nevermind the extended checkout, if the checkout time is 11am, you shouldn’t harass the guests to leave when they pay way too much for less than 24 hours in the first place.

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Great service; bathroom could use improvements

By

novembre 27, 2019

club

Staff is very friendly. Even though the bathrooms seem to be “up-to-date,” the sinks could use a little upgrading. Had drainage issues and not ideal for people with kids, larger hands etc....just to small

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Rooms need a remodel

By

novembre 26, 2019

club

Room was moldy. Fixtures in the room were dusty. Very poor lighting in the room. Entire bottom portion of the shower curtain was molded.
Lobby is nice and pleasant.

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ALMOST LIKE A 1970s EXPERIENCE

By

novembre 22, 2019

Hotel is tired and dated, but worse was the restaurant experience.

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Everything great

By

novembre 19, 2019

I always enjoy my stay here. I come here at least once a year .And should be here three times this year.

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Rest and Relaxation

By

novembre 18, 2019

I enjoyed my stay at this location. The rooms were nice and clean. The front desk staff served excellent customer service.

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my stay

By

novembre 16, 2019

rooms need a little updating . over all the staff was well trained

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