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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
84%
のお客様がこのホテルをおすすめしています。

総合評価

4.1

XXに基づく 2160 お客様レビュー
84%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2160お客様レビュー

  • 5 スター
    1036
  • 4 スター
    642
  • 3 スター
    237
  • 2 スター
    148
  • 1 スター
    97

Disappointing stay

By

1月 06, 2022

We were not allocated a room we had specifically requested and asked for another. The very helpful receptionist eventually found us another which was just acceptable.
The choice for dinner was very poor, and the only acceptable item was poorly presented and not very appetising. By contrast the breakfast was good.
The reception staff recognised our disappointment and reduced our final bill.
The only redeeming factor was the proximity to the M6 made it a convenient stopover on our journey from Surrey to Scotland

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Last minute stopover

By

12月 13, 2021

I pick this hotel because of its location, it was on my way home after a long drive.
Check-in was quick and easy, welcome drink voucher was a nice touch, staff were great all round. Just a pity the bar closes at 10.30pm

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Overall a great overnight stay

By

12月 12, 2021

club

Stayed just one night and overall really pleased. Good parking, handy for motorway. Lovely pool. Bar service was excellent and breakfast was delicious (apart from freezing cold coffee).Booked a standard room and it was basic but very clean. Only problem was a dreadful evening meal. Ordered a risotto which came in about 5 mins so was obviously just microwaved and the size of a starter portion. It was edible but £17 ? Outrageously priced. There were extra charges added to my bill (I was charged for 2 of everything I ate at the restaurant) and the bill still isn't right but I can't be bothered fighting for a few £s.

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Holiday inn lancaster uk

By

12月 07, 2021

club

Excellent value for money with a good location. Easy access to the motorway and the town.

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Recent Stay

By

12月 04, 2021

club

Staff were super friendly and helpful. Would definitely stay here again!

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Hotel stay

By

12月 04, 2021

Clean and tidy hotel with friendly staff, the only thing I would like to see is a little decorating as in parts of the hotel it was dull.

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Brief stay

By

12月 01, 2021

Nice hotel - easily accessible from motorway. Room (executive) very clean and comfortable.

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Good standard room but no lighting in car park

By

11月 29, 2021

platinumelite

usual Holiday Inn standard room - clean, nice smell, good shower. Only downside is the car park - no lighting and big pot holes.

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Does what it says on the tin

By

11月 28, 2021

Great service from staff - a good functional hotel - nice leisure club with great staff - great parking

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Lovely stay

By

11月 27, 2021

club

Lovely stay room pleasant and quiet staff very friendly had evening meal and breakfast which were both excellent parked the car and travelled into city centre by public bus very straight forward would stay here again

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sleep,shower and drink

By

11月 27, 2021

A late Sun stopoff en route to Scotland so did not use many facilities, just wanted a bed, drink from the bar and a shower before early start on Mon. Sleep. Fine, comfortable bed, quiet hotel so happy with that. Drink collected from bar and took to room. Suprised on paying bill that there was a gratuityof around 10% on there ? .For what ? Anyway, small niggle. Shower. A disaster. within 30 seconds shower tray was full and overflowing to the bathroom floor, water going away very slowly. Had to keep stopping and starting, not ideal start to the day. Told receptiopn on wayout but a bit late then. Not best experience of staying in this hotel.

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Going down hill

By

11月 27, 2021

I’ve stayed here many times. It’s going downhill. The food has never been it’s strongest point but hasn’t improved and seems to be getting worse. Breakfast is not good. Poor quality. Last time I stayed it was instant coffee. Wouldn’t cook a poached egg. Sauna was cold and the fitness centre change room wasn’t very clean. You need to sort this out or people like me who stay regular will stop coming.

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