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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 1004 reviews
90%
Recommend This Property

Ratings Breakdown

1004reviews

  • 5 Stars
    470
  • 4 Stars
    329
  • 3 Stars
    121
  • 2 Stars
    59
  • 1 Stars
    25

My experience

By

23 July 2017

My lady and I cannot phrase the staff at this hotel enough. The hotel is great as it's 2 minutes of the M6 at junction 34. It's staff were very helpful in every way. Well Done All
Greg & Chrissy

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Could be so much better

By

21 July 2017

During my stay the Air Conditioning in any room was not functioning, and there was also a note by the window strongly discouraging you from opening it at all. I reported this to reception and was informed that it had been broken since Monday and wouldn't be fixed until Friday. After dinner when I got back to my room it was uncomfortably warm in there so I called reception to ask if there was any chance of a fan in my room as the AC was faulty, I was just told that these were all out already. At no point during my booking or check in was there any mention of this existing issue with the air conditioning.
Also, Extraction in the bathroom not working, Shower drain not emptying quick enough when running the shower. Off duty staff drinking in the bar, monopolizing the area and bar staff. Restaurant struggling to keep up with a not over busy evening. Lack of interest in my complaint from any member of staff.
Started using IHG brands a lot more of late, and this one has done them no favors.

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Holiday inn lancaster

By

20 July 2017

platinumelite

Can't fault it in anyway. Staff are really good and happy to help in anyway. Breakfast is great. Pool is really good. Room service is very good and quickly delivered. Really enjoy stopping here for short breaks

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Comfortable Hotel

By

18 July 2017

club

Excellent location, just off the M6 and Lancaster is very easy to access. Rooms are excellent and the leisure facilities are great!

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Lancaster on Business

By

16 July 2017

Great Hotel in a great location just off the M6. with a great view of the river.
Great food and staff. The facilities are awesome in particular the Swimming pool and gym.
I will stay here again. The Best Holiday Inn experience I have ever had.

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great hotel

By

16 July 2017

club

good hotel, nice rooms. Only one issue was, there was a light outside our bedroom window that turned itself on and off most of night, and it was quite disturbing

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Only come by car and eat elsewehre

By

15 July 2017

club

Beds and room were very good standard. Bathroom was small and bath difficult to access for a person with mobility problems. Four people could have slept here and made the cost cheaper. However we wanted twin beds so had to pay the extra.
Restaurant was expensive so we did not use it. Getting into Lancaster was problematical as average taxi ride was £7 one way. Buses very infrequent and nearby Park and Ride was 10 minutes walk.

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Great service.

By

14 July 2017

club

Nice large room,very clean, food brought to our room excellent and good value for money,staff extremely helpful.

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Comfortable hotel

By

13 July 2017

club

Nice comfortable hotel with friendly staff and good food. Excellent location with good amenities.

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great sevice

By

12 July 2017

club

we had a lovely stay at this hotel fab staff lovely and clean

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Three night stay exploring Lancaster

By

11 July 2017

Lovely hotel after recent refit; great pool and fitness suite, fresh, clean room with everything one needs and all working properly. Staff were all very attentive, especially Anna in the restaurant. Restaurant food was great. Our only gripe was that some of the breakfast items were missing; "we have run out", at 7 am on one of the mornings, though to be fair there were plenty of other items!

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Two weeks touring England

By

11 July 2017

Returning to the hotel after an absence of over twenty years. Needless to say, many changes have taken place. This was our final hotel stay, on way home after touring England for two weeks. Hotel is well positioned, off M6 and with a new road recently opened, easy access to Morecambe. Staff are very pleasant, rooms comfortable and the food on offer, tasty and keenly priced.

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