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Rated 4.1 out of 5 by 720 reviewers.
Rated 5.0 out of 5.0 Good standard all roiund Good night, well looked after. Nice room upgrade and staff were very helpfull November 22, 2015
Rated 2.0 out of 5.0 Could be much better Stayed for one night on business and an quiet night and early start were essential requirements. The room I was allocated on arrival was on the first floor in what can only be described as a building site due to ongoing room refurbishment. The room itself was clean but the smell of paint was overpowering so I returned to the reception to request a different room. After a little time I was told the only other room available was an accessible room also on the first floor but importantly it was away from the building site. During the night it became apparent the walls are very thin as the noise from other rooms can clearly be heard. I booked an early morning call but unfortunately this was not provided causing me to be late for my first meeting of the day and surprisingly at check-out it was suggested I should have booked the call at check-in rather call from my room which I had done. The receptionist confirmed the request for an early morning call was recorded but I got the impression she felt it was my fault it had not been made as I had not booked it at check-in! Despite this poor service my stay was okay but I will not be rushing back. November 22, 2015
Rated 4.0 out of 5.0 by good hotel met all requirements. have stayed in past and would stay again November 19, 2015
Rated 2.0 out of 5.0 by A woeful experience No recognition for status. A mediocre room (although clean). The bar experience was terrible and the staff seemed under trained and shy. The building noise from the corridor was quite lovely to wake up to! Breakfast was quite possibly the worse experience whilst there. I Was blanked by two members of staff when I arrived, then the third (a young girl) barely spoke to me as she pointed to a table. I wasn't offered a coffee and the food had literally dried up on the hot plate! You should see my photos This was my 5th ihg hotel of the month and easily the worse. I await your response. Regards November 16, 2015
Rated 5.0 out of 5.0 by Great base for business or pleasure I use this hotel very regularly, due to the great welcome and relaxing atmosphere. The breakfasts are just what's needed to set you up for a busy day, and the choice of food is more than ample and excellent value. Definitely worth a visit. November 16, 2015
Rated 5.0 out of 5.0 by Customer Service at it's best The jewel in the crown of the Holiday Inn Lancaster are it's staff, who are warm, friendly, helpful November 14, 2015
Rated 5.0 out of 5.0 by Very enjoyable stay. Overall lovely hotel and attentive staff. Child friendly, helpful and comfortable, we enjoyed every minute of our two night stay. Room a little dated however some rooms had been refurbed, but every facility necessary. November 12, 2015
Rated 5.0 out of 5.0 Relaxing, great service, well stocked gym. Lovely hotel, rooms are spacious, clean, and comfortable. Dual curtains ensure that light levels are well managed, and there is lots of storage space. The gym was well stocked, and the pool/sauna/steam rooms were very good as well. We didn't eat there, but would strongly recommend doing so instead of straying across the road to the restaurant - as it was blimmin' awful. November 11, 2015
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