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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
95%
のお客様がこのホテルをおすすめしています。

総合評価

4.6

XXに基づく 234 お客様レビュー
95%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

234お客様レビュー

  • 5 スター
    189
  • 4 スター
    21
  • 3 スター
    12
  • 2 スター
    7
  • 1 スター
    5

Kissimmee

By

8月 08, 2020

platinumelite

I highly recommend
Excellent staff
Clean rooms
Clean inside and out

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Hidden Gem

By

8月 05, 2020

Spent a week at this property and loved every minute. I found it online...reviews seemed few and far between because it’s a relatively new place. Tried it out for around 66 a night and was very impressed. Staff was incredibly friendly and helpful, room was clean and the beds were comfortable. What more do you want? Highly recommend!

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Recent Stay

By

8月 04, 2020

club

The only thing I recommend to improve are more affordable food options with room service.

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Clean with great service

By

8月 03, 2020

I would recommend this property! Staff was polite and helpful! unfortunately bar and dining was nota Available during our stay. Proximity to my work site was good and also Also to area attractions!

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Great service

By

7月 30, 2020

The location was great! Staff are super friendly and accommodating which makes for a great stay. Hotel itself was clean and up to date. Will definitely stay again.

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Great place

By

7月 30, 2020

club

I searched for hours to find a place that had good reviews. There had not been one bad one at all and I see why. Great clean place to stay for a decent amount . Centrally located not on top of attractions which is nice but not far either! Lots of shopping and dining around. Very friendly staff. Clean rooms, bathroom clean. Food not open but that's not their fault. Cereal n grab bags for breakfast not bad. Don't look any further for a decent clean place to stay. I was impressed and you will be as well.

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Great place to stay

By

7月 28, 2020

club

I chose this place to try out the Holiday Inn and IHG brand. I have to say that this place is top notch.

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Quarantine relief

By

7月 28, 2020

club

This was a much needed getaway for me and my wife, I call it a quarantine relief. The staff was extremely friendly and helpful they greeted you with a smile and asked you every time in your passing, is there anything they can do for you. This was there perfect location close to shopping, restaurants, and activities. I recommend this hotel to anyone weather it be for business or leisure.

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Disappointing Stay

By

7月 27, 2020

Check-in was handled by Jacelie and it was quick and efficient. I was recognized as a Spire IHG Rewards member. She told me about all the COVID related protocols, including the restaurant being closed and housekeeping suspended for stayover guests (more on that later).


My first assigned room (which met my preference of being at the end of the hall) was not clean. There were visible crumbs, hair, and other debris on the flooring. The bed was made and towels refreshed, but it was as if the room had not been vacuumed after the previous guest. I returned to the front desk and told Jacelie. She issued a new room (on the same floor, but closer to the elevator) and came to the old one with me while I retrieved my luggage and to see for herself. She was rather apologetic and said the conditions were unacceptable. She was going to report this to the general manager. After that statement, I expected him/her to contact me during my stay with an apology, but I never heard anything more about it.


One of the COVID cutbacks is lack of housekeeping for stayover guests. The front desk provided towels, sheets, toiletries, trash bags, etc on an as-needed basis. Had I known about this lack of service beforehand, I probably would have changed hotels midway and divided my 8-night stay into (2) 4-night stays. They said it was for the protection of their housekeeping staff, but I had a hard time understanding their reasoning, since a sanitized and clean environment should be top priority. This doesn’t apply to stayover guests. It just seemed to me like another way for them to cut services and costs.


The best things about this hotel were the aforementioned Jacelie and Brandon, who work the front desk in the evenings. They were able to accommodate most of my requests in a timely fashion and went out of their ways to provide outstanding guest service! I never really dealt with anyone else. This is a newer hotel, so the there were not any issues with the furniture, TVs, or AC.


I previously stayed at the Home2 next door, and with all the new surrounding development, I really enjoyed the location of this hotel even more! The Vineland Premium Outlet Center is down the street (most stores were reopened mid-July). There is a Publix grocery, Walgreens, and Starbucks within walking distance. The new shopping center across the street has several fast casual dining options (Chipotle, Panda Express, Mod Pizza) and discount shopping (Marshalls, Ross, Burlington). There’s a newer Cheesecake Factory across the main road (on a side note, it was probably the worst CCF I’ve ever been to service-wise). A new Target is also coming soon to the area.


Overall, the location and evening staff are the two best things about this property. However, after my initial housekeeping issue and the lack of service during my stay, I cannot recommend at this time.

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Comfortable and quiet stay

By

7月 26, 2020

Jacellie was very pleasant upon check in. I’ve been a priority club member for over 20 years and really appreciated her positive outgoing personality.

The hotel was truly amazing. We went shopping for hours and checked in hotel. It was very relaxing and the pool was perfect!

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Exceptional Customer Service

By

7月 22, 2020

Front desk concierge was excellent! She helped my sister plan my birthday surprise. I was elated!

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Nice bed nice people

By

7月 21, 2020

club

Really good service the people were really helpful on my check in I was there just for one nice but I definitely love this place

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