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86%
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전반적 평가

4.3

기반: 234 이용후기
86%
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Ratings Breakdown

234이용후기

  • 5 스타
    146
  • 4 스타
    41
  • 3 스타
    21
  • 2 스타
    16
  • 1 스타
    10

Mixed Feelings but overall disappointed...

By

8월 05, 2020

club

Arrival was nice to start, early check in.
Original Room (1010), Dirty...
They suggested two additional rooms on the same floor. 1st 1005), occupied. 2nd (1001), even more filthy than the first one.
We opted to go back to our original room and asked to have it recleaned. Neven vacuumed, toenail clipping and debris on the carpet. Bathroom, filthy. Hair in the tub, dead bug in the corner, sink was dripping under the the vanity. Phone didn't work, one lamp was out, no ice bucket or bag, no coffee supplies or drinking water cups.
All items reported, while the women from the desk went to "clean" it on her own. Was awesome to see the response but nothing was done in the room regarding what was mentioned above.
Another girl at the front desk was arguing with another guest while on her phone and sucking on a lollipop, then also saw her on multiple occasions smoking in front of the hotel taking with what looked and sounded like guests, she had her name tag on...

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Staff was great room dirty

By

8월 05, 2020

club

The staff was great nice and friendly. However our room which was “recently” vacuumed had stuff all over the suite and dirt and crumbs in all the corners and under chairs. I also noticed that the couch had wear holes in it.

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Needs to be cleaner

By

8월 04, 2020

The hotel staff was great but some of the hallways needed to be vacuumed. The fitness center was out of cleaning wipes and there were kids playing in the hallways.

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Great service and courteous staff, comfortable room.

By

8월 04, 2020

The staff was excellent from check in to check out. Room was clean and comfortable.

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Good location in city

By

7월 23, 2020

club

Initial room bathroom was not clean. Maid came and cleaned after I called. Later it was determined that there was a plumbing problem that caused sink to backup. We had to change rooms. After returning the second night of our stay, no one had brought clean towels, empty trash or made beds. No one mentioned that there would not be any maid service during the pandemic. So we arrived late at night to discover no clean towels or room. Beds were uncomfortable too. I stayed in this same hotel before and had a better experience. This time the whole overall experience was of dirty room, needing to change rooms, no maid service, uncomfortable beds, no one mentioning or giving us a heads up on the maid situation, is why a poor rating. They did give me $50 off room but Bill was still too high for two nights. Too much after all that ordeal.

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Best sleep in years

By

7월 22, 2020

club

By far the most comfortable bed I’ve slept in in years! I left feeling refreshed and sad to go home!

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Cama muy cómoda

By

7월 20, 2020

Cama cómoda y todo excelente me gusto mucho la habitación y el área de la piscina excelente aunque no pude utilizar el uso de ella el viernes ya que había una fiesta privada

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Friendly, helpful staff in a convenient downtown location.

By

7월 15, 2020

club

The staff was friendly and accommodating. The room was clean and comfortable. The restaurant was timely and provided a varied menu of well-prepared food. My extended stay was an enjoyable experience.

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Great service and comfortable atmosphere

By

7월 14, 2020

Everything was up to par and I enjoyed my stay. It was clean and friendly service for the awesome staffs, I highly recommend.

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Comfy bed and clean rooms

By

7월 13, 2020

platinumelite

Nice stay. Would have given 5 stars except there's a parking fee of $12 per day and the bathrooms are a little too small without any vent system.

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Friendly staff.. Very clean

By

7월 13, 2020

club

Stayed with my son for a travel baseball game . Made last minute plans .. we arrived and were greeted ... hotel was spotless

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Pinta

By

7월 12, 2020

club

I'm not sure if this is the Hotel where my bed was not very comfortable, but if so that is the only negative comment I have.

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