![]() Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
![]() 82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Starting from
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Your stay is in the heart of a bustling Downtown Historic city.
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Our outdoor dining patio is heated to complete your experience.
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Enjoy Heated Outdoor Dining at The Imperial Restaurant
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Take the escalator to our stunning Imperial Blue Ballroom
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Explore the Downtown area. A walk to Art Gallery Row is a must.
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Steps away from the Lancaster Central Market and Fulton Theatre
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Meet your friends in our lobby before dinner at The Imperial
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Relax in one of many sofas and chairs in our laid-back lobby.
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Unique Stress-free lobby space
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Striking woodwork in our sensational lobby area
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Catch a game on one of our three lobby Tv's
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Get your work done in one of our tranquil spaces of our lobby
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Our Lobby space is expanded onto two floors. Very private area
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Lancaster city artwork displayed in each guest room
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Relaxation starts here in your multi-room guest suite
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The Sleeps: Well-lighted rooms with pampering linens
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Spacious well-lighted guest rooms
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Guest rooms with multiple outlets for all your charging needs.
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The Works: Business desk, complimentary WIFI, plus coffee & tea.
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Spacious, attractive, well-lighted guest rooms
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Enjoy our Suites with two bathroom sinks.
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Welcoming our guest's with a Holiday Inn Smile.
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24/7 front desk here for all your overnight needs.
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Our Market Place is stocked for that midnight snack attack.
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Oh no, your best dress is dirty. Our Laundry room to the rescue!
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The Perfect waiting spot for your meal at The Imperial Restaurant
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Stress-free dining in the Imperial Queen Room. Worth Visiting!
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Our restaurant is a great place for family celebrations.
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You will be amazed by our Chef's unique and eclectic talents
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Relax and enjoy the soothing ambiance of our restaurant.
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You too can enjoy a memorable time at The Imperial Restaurant
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Need to view your flight information? We have you covered.
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Imagine your experience in our 4th floor heated swimming pool
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Stress-free living while you sit poolside in Downtown Lancaster
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Your family will be so happy you took them to a hotel with a pool
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Your children will have such a fun time in our heated indoor pool
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Rejuvenate in our heated indoor 4th floor swimming pool
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Staying fit is not a concern at The Holiday Inn Lancaster
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Fitness Center with Treadmills and Rowing Machines
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Host your event in one of our fully-equipped Meeting Rooms.
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Classroom style is perfect for your next big conference.
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Brilliant lighting and lightning fast WIFI in every meeting room.
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Let us take care of you and your event in one of our Meeting Rooms
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Your event will be in good hands with our Banquet team!
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Ready for that perfect meeting. So are we. Give us a call.
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Imperial Blue Room - Perfect setting for your next business dinner
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A modern space perfect for your business meetings.
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An elegant and rustic space perfect for social and business events
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Our Ballroom is the perfect venue for any event.
Open Gallery
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Dirty and noisy
ByddFromPennsylvania
May 24, 2022
Our room was not cleaned thoroughly. There was hair stuck to the shower walls and bathroom door. The floors were dirty. Door handles and phone were filthy. The walls were paper thin and we could hear everything going on next door and in the hall.
Wonderful Staff Make This Holiday Inn a Terrific Place to Stay
ByChristine Janeway
May 24, 2022
I recently got married and chose the Holiday Inn Lancaster as the hotel to get a room block at. The hotel is modern and clean, but the true heart of this place is in it's staff. Every single person we spoke to was helpful and friendly. When we called to book a bridal suite to get ready in, we were offered the chance to rent out the Imperial Restaurant for an after party. We had not had much luck in booking this and jumped on the idea - and it was an amazing place to have one. We received regular updates on the list of guests who booked in our block. The front desk staff was so much fun and so friendly to the point where we would stop to have a conversation with them no matter what time of the day or night it was. The security guards were equally friendly as well. The staff here truly cares about their guests. I would highly recommend for anyone coming to Lancaster to stay here and I know I will be staying again.
Lancaster Trip
ByJoe0384
May 23, 2022
Hotel was wonderful. Clean and updated. Staff was very friendly. Restaurant was delicious.
Not great
ByTypes
May 18, 2022
Hotel overall was not great. Rooms are worn down and in need of updating. Shower was backed up and not clean.
We paid for breakfast and we're told they couldn't find vouchers and never were found to provide to us.
Parking was a mess and unclear as to how to pay and handle voucher. Were told if we paid at hotel would be cheaper, and was not.
Convenient downtown location and access to parking
ByKuzman
April 27, 2022
The staff and amenities at in close proximity to the Downtown Lancaster Holiday make for a pleasant visit when on business in the city.
broken plumbing
ByBooshia
April 26, 2022
The check-in was great and the woman at the desk was very pleasant. The bed was comfortable, but the bathroom was a nightmare and the staff during our stay were not helpful at all. The shower made a very loud noise when trying to work and had low pressure. The bath plug would not fully open or close, so you could not take a bath but also your shower had 3 inches of standing water the entire time. There were 4 lotions, one of which had mold, but no shampoo, conditioner, or soap. When we called to ask for some along with extra cups for coffee, we were given only more lotion and packs of decaf coffee, no cups. After checking we also realized there was only decaf coffee in the room. When I reported the plumbing problem at the desk they just mentioned that they could put in a work order after we left, and it also took about 15 minutes for them to find the desk person for us to check out and ask questions. This room was expensive, especially for the area, and I am disappointed by the experience and lack of amenities.
beds were good
ByWildcat 58
April 26, 2022
The room was adequate, but was not swept between guests- potatoe chips on the floor. The desk girls were very polite and helpful and took care of my parking arrangements . The manager greeted us in the lobby and I was impressed he acknowledged us.
Great Location
ByDACKKS
April 26, 2022
Stayed for one night. the room was clean the staff was friendly. I will stay again when I am in the area. The location is great for local restaurants and downtown Lancaster.
Great Hotel
ByJlp1029
April 04, 2022
Very nice hotel with exceptional staff. We stayed 1 night and everyone was very helpful. We are not from the area and multiple staff members gave recommendations for local food/bar options. Location is perfect.
Five Stars Across the Board
ByFunTravelerGP
February 10, 2022
My stay was wonderful. The entire staff was very welcoming, and Ahmed went above and beyond to make sure I was enjoying my stay. I'll be back again soon.
Let me know any site I can post a review on that would be a help to you.
Regards,
Greg Pappas
Nice stay
ByFigueiredo
December 17, 2021
I would like to thank the Lancaster - PA staff, which made my stay comfortable. They were very attentive, patient and helpful. The staying was reasonable price, no breakfast, but the property was clean.
Great experience
ByKelVal
December 16, 2021
Pleasantly surprised with the updated room. Very clean, blackout curtains were AMAZING. The bed was extremely comfortable and the pool was great!