 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Open Gallery
Dirty and noisy
ByddFromPennsylvania
May 24, 2022
Our room was not cleaned thoroughly. There was hair stuck to the shower walls and bathroom door. The floors were dirty. Door handles and phone were filthy. The walls were paper thin and we could hear everything going on next door and in the hall.
Wonderful Staff Make This Holiday Inn a Terrific Place to Stay
ByChristine Janeway
May 24, 2022
I recently got married and chose the Holiday Inn Lancaster as the hotel to get a room block at. The hotel is modern and clean, but the true heart of this place is in it's staff. Every single person we spoke to was helpful and friendly. When we called to book a bridal suite to get ready in, we were offered the chance to rent out the Imperial Restaurant for an after party. We had not had much luck in booking this and jumped on the idea - and it was an amazing place to have one. We received regular updates on the list of guests who booked in our block. The front desk staff was so much fun and so friendly to the point where we would stop to have a conversation with them no matter what time of the day or night it was. The security guards were equally friendly as well. The staff here truly cares about their guests. I would highly recommend for anyone coming to Lancaster to stay here and I know I will be staying again.
Lancaster Trip
ByJoe0384
May 23, 2022
Hotel was wonderful. Clean and updated. Staff was very friendly. Restaurant was delicious.
Not great
ByTypes
May 18, 2022
Hotel overall was not great. Rooms are worn down and in need of updating. Shower was backed up and not clean.
We paid for breakfast and we're told they couldn't find vouchers and never were found to provide to us.
Parking was a mess and unclear as to how to pay and handle voucher. Were told if we paid at hotel would be cheaper, and was not.
Convenient downtown location and access to parking
ByKuzman
April 27, 2022
The staff and amenities at in close proximity to the Downtown Lancaster Holiday make for a pleasant visit when on business in the city.
broken plumbing
ByBooshia
April 26, 2022
The check-in was great and the woman at the desk was very pleasant. The bed was comfortable, but the bathroom was a nightmare and the staff during our stay were not helpful at all. The shower made a very loud noise when trying to work and had low pressure. The bath plug would not fully open or close, so you could not take a bath but also your shower had 3 inches of standing water the entire time. There were 4 lotions, one of which had mold, but no shampoo, conditioner, or soap. When we called to ask for some along with extra cups for coffee, we were given only more lotion and packs of decaf coffee, no cups. After checking we also realized there was only decaf coffee in the room. When I reported the plumbing problem at the desk they just mentioned that they could put in a work order after we left, and it also took about 15 minutes for them to find the desk person for us to check out and ask questions. This room was expensive, especially for the area, and I am disappointed by the experience and lack of amenities.
beds were good
ByWildcat 58
April 26, 2022
The room was adequate, but was not swept between guests- potatoe chips on the floor. The desk girls were very polite and helpful and took care of my parking arrangements . The manager greeted us in the lobby and I was impressed he acknowledged us.
Great Location
ByDACKKS
April 26, 2022
Stayed for one night. the room was clean the staff was friendly. I will stay again when I am in the area. The location is great for local restaurants and downtown Lancaster.
Great Hotel
ByJlp1029
April 04, 2022
Very nice hotel with exceptional staff. We stayed 1 night and everyone was very helpful. We are not from the area and multiple staff members gave recommendations for local food/bar options. Location is perfect.
Five Stars Across the Board
ByFunTravelerGP
February 10, 2022
My stay was wonderful. The entire staff was very welcoming, and Ahmed went above and beyond to make sure I was enjoying my stay. I'll be back again soon.
Let me know any site I can post a review on that would be a help to you.
Regards,
Greg Pappas
Nice stay
ByFigueiredo
December 17, 2021
I would like to thank the Lancaster - PA staff, which made my stay comfortable. They were very attentive, patient and helpful. The staying was reasonable price, no breakfast, but the property was clean.
Great experience
ByKelVal
December 16, 2021
Pleasantly surprised with the updated room. Very clean, blackout curtains were AMAZING. The bed was extremely comfortable and the pool was great!