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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
86%
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整體經驗

4.3

根據 290 評論
86%
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Ratings Breakdown

290評論

  • 5 星級
    176
  • 4 星級
    57
  • 3 星級
    25
  • 2 星級
    18
  • 1 星級
    14

Comfortable bed, super clean room, great service.

By

11月 27, 2020

club

Everything was clean and comfortable. The staff were personable and did all they could to make sure we were comfortable. A very enjoyable stay.

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Good and bad stay

By

11月 27, 2020

platinumelite

The good:

- Location is in the Heart of Lancaster. Best spot you’ll find if going there for the weekend.

- Validated parking was a lifesaver. I was terrified of exuberant parking costs or getting a ticket for street parking before arriving.

The bad:

- In the age of COVID, I want to feel safe when I travel. While I understand that staff can’t be everywhere at once or physically enforce mask rules, it would great to not have to skip elevators multiple times to avoid mask less people.

- Wifi issues, so I settled mainly for 5G on my iPhone

- Wasn’t recognized as platinum or offered any realm of upgrade or even a welcome bonus. Perhaps due to how busy the property was, not sure. Front desk agent was a sweetheart though, so I didn’t want to say anything. IHG properties in PA just haven’t been doing that for me and it’s a bit of a turn-off when I purposefully stick to IHG for status purposes.

Overall, I would visit again for the location and parking alone. Would suggest to those visiting Lancaster and not wanting to drive everywhere.

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beautiful rooms and nice amenities

By

11月 23, 2020

the beds were very comfortable and the rooms are updated with nice furniture and decorations. the heated indoor pool was a great place to relax after a quick trip to the clean 24 hour fitness room.

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Clean and safe

By

11月 20, 2020

club

Would love to stay here again, and the pool was nice.

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Very clean staff great

By

11月 18, 2020

This is a very clean hotel very impressed with it cleanliness. Wish they offered breakfast and for the higher cost of this hotel compared to others in surrounding towns I was surprised and they also charge for parking wasn’t happy about that. But the location is very good

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I recommend staying here

By

11月 12, 2020

Overall a great place to stay. The bath tub of the room I used was partially clogged so the water took forever to drain just from taking a shower. Not very clean. Everything else was great!

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Weekend Getaway

By

11月 11, 2020

club

My stay was excellent my girlfriend and I take weekend trips at least once a month and stay at this hotel quite frequently the value in my opinion can’t be beat and the service is excellent. It’s always a great time and a great travel experience!

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Mother daughter wkend

By

11月 03, 2020

club

Great location only negatives there's no heat lamps and the outside smoking area and the pool was like an ice box.

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Mixed Bag

By

11月 02, 2020

The hotel looks nice upon entry, and the staff that was there were all super friendly, so my rating on staff is not about them, it is about whoever is in charge woefully understaffing their hotel. The hotel was sold out and they had one person working the front desk. Taking phone calls, checking in guests, selling snacks, dealing with guest relations, etc. It took far too long to check in and people were waiting in line a long time just to get a parking ticket validated or a room key rescanned.

Again, with it being understaffed, the common areas were filthy. The room next to mine had garbage bags and towels in the hall the entire time of my stay and the next day there was garbage strewn all over the lobby area, not a good look at all.

It is tough because I felt the room was nice and the location is great but they need some better staffing especially when sold out.

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Better Room This Time.

By

10月 30, 2020

Nice little corner room, but low water pressure. Would appreciate a better upgrade next time, please and thank you.

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Good Location

By

10月 30, 2020

I was satisfied with everything this hotel offered, except
upon check in, front desk has no idea about location and or restaurant I asked him about which are in the tourist brochure at the desk. house keeper brought extra towel and put them in front of my room uncovered and touching the dusty carpet.

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Lovely hotel

By

10月 27, 2020

club

I redeemed points for our stay, everything was sp easy. Checked in no problems. I would recommend a few repairs to bathrooms and floors. Everything else was good. Pool was warm and clean.

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