Our stay occurred during the Christmas holiday. Check in was easy and the gentleman was very pleasant and helpful. The hotel was very quiet during our stay. My only complaints are that there was no breakfast while we were there and we were not told when checking in and that the mattress on the bed was very broken down and the springs created pressure points no matter which way I tried to sleep.
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Short Sporting stay
ByRicM
2021 十二月 08
The staff were very friendly, helpful and pleasant. Paying for a suite you expect a bit higher level of amenities, services, room preparation, level, etc.. The room was clean but, several repairs had been completed to the bathroom that were not very well done. The bathroom door was peeing off the inside lower portion. Caulking was coming off of tub, sink had adjustable faucet that would change angle based on water pressure and temperature of water in shower was very low. Supplies in the room were pretty nonexistent. Kitchen had no utensils, napkins, paper towels, etc. Microwave was so small it was impossible to reheat food from eating out. This is a suite and paying for a suite you would expect a few amenities. The only extra in the room was the small kitchen which did not have any supplies. Bathroom had 1 bar of soap, 1 bottle of shampoo and a minimum of towels. This is suite to accommodate 4 people. The regular room rate was substantially less and the only difference was the kitchen.
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I do not recommend this location
ByDanOH
2021 十二月 07
I have stayed at this Holiday Inn Express for many years and unfortunately it seems as if general maintenance, repairs and cleanliness have fallen to the wayside. I have been very disappointed in my last two visits to this location. On my previous stay, I had to check out one night early because the bed had such large depressions in both sides of the mattress that it was impossible to sleep and difficult to crawl out of the craters to get out of the bed. I brought this to the attention of the front desk, who offered me another room, but I didn't want to pack up all my belongings and get resituated in another room so I checked out. About 6 weeks later, I stayed at this hotel again and was informed that the mattress in the room had NOT been replaced so I was put in a different room. The bed in this room was better, but not great. The shower didn't drain properly and the toilet leaked from the tank. Also the room door closed irregularly/hard and had to be fiddled with to make it lock and the exterior security doors were not operational, leaving anyone to gain access to the interior! This location used to be really good - it needs some love and attention!
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great service great room
Byrobin
2021 十一月 30
so good for me i love the people the staff and the comfort at this hotel over all stay was great
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Breakfast
BySean
2021 十月 29
Could have had breakfast ready earlier for the construction workers that go into work earlier the breakfast was good just would like it a little earlier Besides that holiday inn express are my go to hotels no matter if I’m away for work or out with the family
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Disappointed
ByAverage traveler
2021 十月 14
A lot of mold in the bathroom. Freezer portion of the mini fridge was all ice and frost so I could not use it. That build up of ice cased the mini fridge to leak causing the carpet to be soaked. If I wasn't paying attention I got wet socks every time I walked past the fridge. The toilet leaked water from the tank every time I flushed it. There were stains on the pillow cases so I went to a local store and purchased my own bed set, sheets, pillow cases and a blanket. I never felt it necessary to do that at a holiday Inn express before. I have to spend the week of Thanksgiving this year in the same area, I will not be returning to this hotel for that stay.
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Wonderful Staff
ByNorm 2062
2021 十月 13
My room was nice and clean. Staff was very helpful with any questions I had! Breakfast was good. Will be staying again at this location.
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Great stay
ByJohn
2021 十月 13
Great stay. Nice hotel. Room was clean staff was great. Located in a great part of town. Very safe.
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Staff
Byhtownhick
2021 十月 07
the staff here are great. Thanks for being so nice during a weird time.
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West Virginia’s Beat hotel and staff
ByDebweisser
2021 十月 06
Great hotel and the friendliest staff. Highly recommend!!
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Always enjoy the stay here
Bycantifoh
2021 九月 29
Room and staff fine as usual; no meat option on the breakfast buffet; who thought it was a good idea to put the outdoor benches on the landscape rocks/pebbles?
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Excellent midway point for travel.
ByIviirror87
2021 九月 25
Traveling between Michigan and Florida by car is definitely strenuous and having a worry free hotel experience makes everything so much better.
Quiet Stay and Polite Staff
BySarahbias
2022 一月 03
Our stay occurred during the Christmas holiday. Check in was easy and the gentleman was very pleasant and helpful. The hotel was very quiet during our stay. My only complaints are that there was no breakfast while we were there and we were not told when checking in and that the mattress on the bed was very broken down and the springs created pressure points no matter which way I tried to sleep.
Short Sporting stay
ByRicM
2021 十二月 08
The staff were very friendly, helpful and pleasant. Paying for a suite you expect a bit higher level of amenities, services, room preparation, level, etc.. The room was clean but, several repairs had been completed to the bathroom that were not very well done. The bathroom door was peeing off the inside lower portion. Caulking was coming off of tub, sink had adjustable faucet that would change angle based on water pressure and temperature of water in shower was very low. Supplies in the room were pretty nonexistent. Kitchen had no utensils, napkins, paper towels, etc. Microwave was so small it was impossible to reheat food from eating out. This is a suite and paying for a suite you would expect a few amenities. The only extra in the room was the small kitchen which did not have any supplies. Bathroom had 1 bar of soap, 1 bottle of shampoo and a minimum of towels. This is suite to accommodate 4 people. The regular room rate was substantially less and the only difference was the kitchen.
I do not recommend this location
ByDanOH
2021 十二月 07
I have stayed at this Holiday Inn Express for many years and unfortunately it seems as if general maintenance, repairs and cleanliness have fallen to the wayside. I have been very disappointed in my last two visits to this location. On my previous stay, I had to check out one night early because the bed had such large depressions in both sides of the mattress that it was impossible to sleep and difficult to crawl out of the craters to get out of the bed. I brought this to the attention of the front desk, who offered me another room, but I didn't want to pack up all my belongings and get resituated in another room so I checked out. About 6 weeks later, I stayed at this hotel again and was informed that the mattress in the room had NOT been replaced so I was put in a different room. The bed in this room was better, but not great. The shower didn't drain properly and the toilet leaked from the tank. Also the room door closed irregularly/hard and had to be fiddled with to make it lock and the exterior security doors were not operational, leaving anyone to gain access to the interior! This location used to be really good - it needs some love and attention!
great service great room
Byrobin
2021 十一月 30
so good for me i love the people the staff and the comfort at this hotel over all stay was great
Breakfast
BySean
2021 十月 29
Could have had breakfast ready earlier for the construction workers that go into work earlier the breakfast was good just would like it a little earlier Besides that holiday inn express are my go to hotels no matter if I’m away for work or out with the family
Disappointed
ByAverage traveler
2021 十月 14
A lot of mold in the bathroom. Freezer portion of the mini fridge was all ice and frost so I could not use it. That build up of ice cased the mini fridge to leak causing the carpet to be soaked. If I wasn't paying attention I got wet socks every time I walked past the fridge. The toilet leaked water from the tank every time I flushed it. There were stains on the pillow cases so I went to a local store and purchased my own bed set, sheets, pillow cases and a blanket. I never felt it necessary to do that at a holiday Inn express before. I have to spend the week of Thanksgiving this year in the same area, I will not be returning to this hotel for that stay.
Wonderful Staff
ByNorm 2062
2021 十月 13
My room was nice and clean. Staff was very helpful with any questions I had! Breakfast was good. Will be staying again at this location.
Great stay
ByJohn
2021 十月 13
Great stay. Nice hotel. Room was clean staff was great. Located in a great part of town. Very safe.
Staff
Byhtownhick
2021 十月 07
the staff here are great. Thanks for being so nice during a weird time.
West Virginia’s Beat hotel and staff
ByDebweisser
2021 十月 06
Great hotel and the friendliest staff. Highly recommend!!
Always enjoy the stay here
Bycantifoh
2021 九月 29
Room and staff fine as usual; no meat option on the breakfast buffet; who thought it was a good idea to put the outdoor benches on the landscape rocks/pebbles?
Excellent midway point for travel.
ByIviirror87
2021 九月 25
Traveling between Michigan and Florida by car is definitely strenuous and having a worry free hotel experience makes everything so much better.