Rated 4.5 out of 5 by 164
Rated 5.0 out of 5.0 by ETHUMPENSTIEN COMFORTABLE,,CLEAN,,HOTEL.
i HAVE FOUND THAT THE MANY TIMES IVE VISITED CHARLESTON,,,THAT THIS HOTEL HAS ALWAYS BEEN CLEAN,,,AND THE STAFF HAS BEEN FRIENDLY AND RESPECTFUL,,ALSO THE PRICE HAS BEEN WITHIN THE BUDGET.i FEEL THAT THIS HOTEL MAYBE SHOULD CHARGE A LITTLE MORE FOR WHAT IS OFFERED,,BUT PLEASE KEEP THE PRICE THAT IT IS,,HAHAHAHA!!...I ENJOYED MY STAY,,AS WELL AS MY WIFE AND KIDS.
August 19, 2015
Rated 5.0 out of 5.0 by spiether All good except the pillows
Facility was very clean, well-lighted, included a refrigerator & microwave. Location was great with respect to surroundings ... Target, restaurants, etc., but a few miles off the interstate. We didn't ask the management about replacements, but the pillows we've encountered have not been firm enough for complete comfort on both our recent stays (in different Holiday Inn Expresses). Next time we'll ask when we check in.
August 15, 2015
Rated 5.0 out of 5.0 by Tina1983 Great service and nice room
I enjoyed my night stay. The room was nice and big and beds very comfortable. The staff were excellent and meet any needs I had. For example, at breakfast I lost my room card (I think it got thrown away) and the front desk guy went immediately to get me another. The only concerning issue I had was the time it took for their bill to be processed, about 2 weeks! The pool was great and location perfect for what I needed. I'd stay here again.
August 7, 2015
Rated 4.0 out of 5.0 by EcoChick The Staff Makes The Experience Great
I cannot begin to express how wonderful the staff here is. Chris, Rocky, and the lady with brunette hair who works in the mornings are some of the most friendly staff of any business I have visited. They know me by name and let me know they appreciate that I stay here so often (2-4 times a month.) The breakfast items could use some change up, and I would appreciate more healthy options, perhaps fresh fruit and choices other than the bland scrambled eggs and sausage. My rating for room comfort and sleep quality would be higher if the air unit were turned on before I get to my room. In the summer, it is sweltering when I step in and in winter, very cold. It takes a long time for the unit to get to a comfortable temperature. On the issue of cleanliness, it is minor things such as hairs on the pillow case or the coffee machine having old grounds. (Speaking of coffee, it could be much better tasting.) The desk staff and location are what keep me coming back.
August 4, 2015
Rated 5.0 out of 5.0 by jack345877 Great Stay
I really enjoyed my stay at this hotel. The staff was wonderful, my room was very clean and modern. I like the fact that the room has so many charging outlets. We had two kids and they loved the pool, they swam for hours. The hotel was close to restaurants and shopping. Thank you for a wonderful stay.
July 31, 2015
Rated 5.0 out of 5.0 by dean28 Great desk clerks
Wonderful place to stay. Great staff especially Chris and Rocky
July 24, 2015
Rated 5.0 out of 5.0 by beetlegeuse very nice staff
always made to feel at home when I stay. the staff makes all the difference.
July 18, 2015
Rated 5.0 out of 5.0 by Lynnette67 Great staff, rooms nice
The staff was very friendly and the rooms were nicer and cleaner than I had experienced in past travel.
July 17, 2015