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Holiday Inn Express & Suites 途胜

格兰特路1564 W。 , 图森, 亚利桑那州 85745

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
88%
推荐此酒店

整体体验

4.4

基于 1270 评论
88%
推荐此酒店

Ratings Breakdown

1270评论

  • 5 星级
    822
  • 4 星级
    250
  • 3 星级
    94
  • 2 星级
    62
  • 1 星级
    42

Worst IHG hotel experience of my life

By

2022 一月 12

platinumelite

My son and I checked in this hotel with my reward point on Dec 25, 2021. My booked room was stand, I would like to 2 beds room. But the reception staff told me they had not 2 beds room... I compromised, but I asked for another set of bed quilts, they can provide.
After checked in, I mentioned they charged me the cash for the room, and not realized I had already paid by reward point. I double checked with the staff, she found that with no excuse...
After we entered, waited in room but no one give us quilts, After call front deck and wait for about another 1 hour, we decided hang out for dinner, thought the door, they saw us and remember they had not give us what we need. We told them put them in our room, and we would out for dinner.
After 1.5 hours, we back the hotel, the staff of front desk saw us and remember again they had not give us what we need. I am not happy with it but I decided waiting for it at front desk. One staff go storage room and take a very thin blanket to me. I said I need another sets of the item on the bed because we were 2 person, not the thin blanket....the older woman started educating me which is blanket and which is duvet, and challenging me not describe them clearly. Instead of they should took the right item for me...
After all, why it was the worst Ihg hotel experience:
1, I want 2 bed room they not provide me, but I check some travel agent website later, it shows 2 bed room still available. The staff cheated me.
2, I waited a long time, and mentioned them serval times but they not give me want I needed.
3, They charged me cash but mentioned I had paid for point, not well trained staff and no excuse.
4, English is not my mother language, I told them they should understood what I wanted, but they not done the right thing, instead challenging me and teaching me... very rude.
I am IHG loyalty customer, stay at that hotel just only 1 night of my 10 days holiday season trip in west of US, I almost choice to stay at holiday inn express all of my trip. Others experience stayed at IHG hotel was good as I expected, except in Tucson. Holp IHG group push them to improve customer experience.

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Worst experience in my life

By

2022 一月 01

club

Hi, Me and my family was at hotel at 10:30pm and they give me the room 212 and it was occupied a guy open the door scared, then i go to the lobby and they told me the hotel was overbooked and theres nothing they can do.

2 of my kids was sleep in the lobby and they cant do nothing i have my confirmed reservation and did check in.

At the end (11:30pm) they offer me to pay my stay at another hotel i call to other hotel and of course they didnt pay.

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some deficiencies

By

2021 十二月 26

platinumelite

Washer and dryer on site. No on site detergent for purchase ???
No hot water. Shower temperature was lukewarm at best.
Shower fixtures pulling away from wall. Low quality plumbing remodeling job.

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Not Recommended

By

2021 十二月 17

This is the worse HIG property I have ever stayed in. Was booked for two nights but left after only one. Service was nearly nonexistent, never had hot water…and no one seemed overly concerned about it. The room needed maintenance and it was a noisy location. Had a terrible nights sleep…or non-sleep, depending on how one looks at it.

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great room to relax in

By

2021 十二月 14

club

I just needed a room near the freeway after a busy week, so I could start my drive home early the next morning. It was a very nice room, great TV and perfect location.

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Ritch's Stay

By

2021 十二月 13

I TOTALLY LOVE IHG properties....they are SUPERB....this one falls into that CATEGORY!

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Holiday Inn Express, Grant Street. Tucson

By

2021 十二月 04

After a long drive and disappointing day, we chose to stay at this hotel. What a wonderful decision! Our stay was comfortable, the staff helpful and friendly, and the breakfast delicious. The next day was so much better because of the relaxing stay.

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Great place, great service

By

2021 十二月 04

Good location, clean and quiet. The staff was great.

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JohFoe

By

2021 十二月 03

platinumelite

I always stay at Holiday Inn expresses for many reasons, but mostly they are consistently clean. this one was not terrible but not as clean as I'm accustomed to.

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My Stay at your Hotel/Holiday Inn Express

By

2021 十二月 01

club

It was a comfortable stay overall. Was disappointed in some areas though.

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Great stay clean comfortable

By

2021 十一月 28

club

Great room great breakfast Variety. Clean great staff my only issue was the squaty potty outdated very low.

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Semi in shop

By

2021 十一月 27

Comfortable bed good staff no hot water so shower stunk

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