Rated 4.6 out of 5 by 361
Rated 5.0 out of 5.0 Great location and facilities, but desk staff needs work
The front desk is the first thing people see. I saw staff that were disinterested and unengaged. They could not give directions or answer questions. Good thing there is GPS. They did not make eye contact when guests entered or left.
February 3, 2016
Rated 4.0 out of 5.0 by jez16 Hard to find, not in the best area of Naples, but quiet and clean
My wife and I really enjoyed the pancakes made in the pancake machine. Excellent taste and very convenient. Could use a little more cleanup on the tables, Juice choices were good.
January 29, 2016
Rated 5.0 out of 5.0 by erica00000 Great staff
Loved every team member I came into contact with. Hotel is very clean and rooms are updated nicely.
January 29, 2016
Rated 3.0 out of 5.0 by debz100 Nice staff, pillows could be better, not many healthy breakfast choices
I think the title says it all. Nice staff, pillows could be better, not many healthy breakfast choices
January 26, 2016
Rated 5.0 out of 5.0 by CruzCrew Naples Vacation
Great stay in Naples for a family vacation. The pool and hot tub were nice and the hotel staff was friendly. The one bedroom suite was big enough for the entire family and gave some separation for the parents to relax while the kids watched tv in the other room. The room had a microwave and refrigerater and they even supplied some basics like a can opener and paper plates.
The breakfast was not as diverse as other Holiday Inns that we have stayed at and there was no mangers social in the evening (really missed that). The staff let us check out late so we could heat leftovers for lunch before we left. The wife and kids walked to downtown Naples one day for the MLK parade.
The only downside was we had to request extra towels (there was four of us) and the room did not get fully cleaned with new sheets and the bed made. The front desk dealt with it quickly they could after hours. While we were there the hotel suffered a very long power outage due to a bad storm (80mph winds) and while acts of God are not the fault of the hotel, I thought a kind gesture on their part would have been nice. Of course breakfast that morning was cereal and milk but again they can't control these things.
January 19, 2016
Rated 5.0 out of 5.0 by dotyh Friendly staff, comfortable room
We enjoyed our stay there and would use the facility should we find ourselves in Naples again
January 18, 2016
Rated 5.0 out of 5.0 by On-Site Wheel Alignment I Comfortable bed and great service.
Holiday Inn Express as a whole need to work on a much better breakfast plan. Other hotels serve fresh hot food for breakfast.
January 17, 2016
Rated 5.0 out of 5.0 Very enjoyable stay
Wonderful Location and Very clean rooms. The staff were very friendly.
January 4, 2016