 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
|
Relax
ByI dint have one
21 November 2020
It was vreat and looking forward ti doing it again
Relaxing
ByShan01
19 November 2020
This stay was to just relax. Everything at the hotel was prefect! Will go back soon
Great Hotel and Great Location
ByTina
17 November 2020
The front desk receptionist was very friendly upon check-in. Our room was very clean and comfy. The bathroom was tidy and we had ample soaps. I was somewhat disappointed when someone checked into the room above us....who continued to stomp around for hours. It was reported to the front desk, however it continued. I understand the front desk person can only do soooo much; however the hotel was empty and I feel that if you have the empty rooms, separate the guests instead of packing them in together like sardines. I will definitely recommend a room AWAY from everyone next time.
Satisified guest
ByAngela
16 November 2020
No problem encountered during my stay totally satisified with everything
comfortable bed.
Bysafariman
06 November 2020
I was told when I made reservations that the pool was not closed. and that breakfast was not restricted. definitely not a reality. We asked for a smoke free room and smelled cigarette smoke off and on the entire stay.
Maintenance Issue made this a nightmare
ByCharlie123
04 November 2020
My shower in room 220 was not working properly and sprayed water from the spicket onto the bathroom floor. It looked like they had put a gob of putty around to fix it and didn't test it. The bathroom floor would get soaked. The shower did not put out any pressure due to the leak from the base. See pictures attached. When I spoke to the front desk I was told that I would be given points on my IHG account since I booked 3rd party. When I followed up with the manager she said she credited me with between 10,000-15,000 points. When I followed up on the app she had only credited me with 5,000 points. They credited me with 5,000 more points after my initial review to this site.
Good hotel, nothing outstanding.
ByJayH
03 November 2020
The hotel provided what anyone expects a hotel to provide. The ONLY place that the hotel stood out was with safety regarding the key cards. That appeared more for the staff than the guests.
Other hotels have advertised returning to pool operations, this hotel had not.
The breakfast was not shown (even as a display/list of options). Staff description felt like more of a hassle than a convenience.
Staff was very helpful. No amenities such as pool or breakfast
ByGuido
02 November 2020
Staff was very helpful. No amenities such as pool or breakfast Would’ve like to have a fan in the bathroom. And also most holiday inns I stay have four pillows on the bed they only had two...very comfortable It was a great experience
1st impressions are important
ByDougMarcidaRocks
31 October 2020
Super Staff, Clean, safe and affordable. What more could you want?
Leaves a lot to be desired...
ByShocked in Charlotte
29 October 2020
The Holiday Inn Express in Charlotte, Michigan, was a major disappointment. I stayed in an executive room. The room had no USB ports to charge electronics, and I was forced to go to a local store to buy a charger. The room had no iron or ironing board. When I requested each, the front desk told me I had to come down to pick them up and had to carry them back up to my room. The WiFi service was weak and unreliable. The common areas had not been vacuumed in some time. I was told that housekeeping services are only provided once every 5 days for stayovers. The hotel does not appear to be equipped or prepared to accommodate business travelers.
Manager needs basic training and a new attitude
ByKsh2020
21 October 2020
So many tries and she failed every time to provide basic customer service. Worse experience in 3 decades.
Going down hill
BySara
21 October 2020
We had stayed at this hotel at least once a year for. The last years this year seems to be in po or repair that they're not taking attention to things like whether the beds need to be replaced or if their repairs are sloppy and look poorly.