 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
|
At home in Eaton County
ByRonJ
17 December 2021
The staff made you feel like a guest in their home. They were really proud of their hotel. I felt very welcomed there and would return to visit.
Worst Holiday Inn Express Experience
Bygolfgirl
16 December 2021
Poorly run property. Rooms are old and shabby. Lamp shade had holes and dents, desk was visibly dirty, phones didn’t work there is no one at the desk, just a sign that says they’re off doing other things and you should wait till they return. The room was not clean and fixtures in shower were falling off the wall. Only got 1 towel and was told if I wanted more I needed to go downstairs to get them. The hot foods at breakfast were cold, there were no lids for coffee cups so couldn’t even take a cup of coffee to go. When checking out the worker was VERY sick, coughing and sneezing the whole time. I would not recommend this property.
Friendly and helpful staff.
ByJoeyG
29 November 2021
We stayed there for three nights, the staff and breakfast lady were very helpful, friendly, and professional. Very nice breakfast.
It has seen better days
ByCharlottish
28 November 2021
The property has not been improved since it was built. I have stayed here many times over the years visiting local relatives. The quality of the units, such as carpeting, heat/AC units, ice machine, etc. has not been maintained or upgraded, mainly because there has not been serious competition in Charlotte, Michigan until recently. The staff is depleted because of Covid, and the one (or occasionally two) people at the front desk do not seem to be committed to guest satisfaction.
Charlotte MI
Byfrr185
26 November 2021
I always enjoy staying at this Hotel. It is convenient to the highway. There is also a Meijer Store and Meijer Convenience store within walking distance. It's also not that far of a drive from downtown Charlotte. The amenities (pool / fitness center) are good. It's also nice to be able to come down to the lobby for coffee and a light breakfast.
Comfortable bed abs pillows and clean
ByTina
16 November 2021
Place was nice and clean. Breakfast choice was not much but did fill the belly.. located close to highway.. pillows were flufffy, Matt was comfortable
NASTY LOCATION
BySunshine Girl67
11 November 2021
This HIE is INDEPENDENTLY OWNED!!! And that is their EXCUSE for EVERYTHING! This Property is DISGUSTING!!! The Staff is a JOKE and WASTE of time! House Keeping Staff act like Demolition Crew Workers!!! NO RESPECT! NOT COURTEOUS OR THOUGHTFUL! ROOMS ARE RUN DOWN AND TRASHED! NO INTERNET!!! INDOOR POOL EMPTY AND OFF LIMITS!!
IHG NEEDS TO TEAR DOWN THE HIE SIGN FOR THIS PROPERTY/LOCATION!!!
WORST HIE EXPERIENCE EVER!
DON'T DO IT!!!
NASTY BEYOND WORDS!!!
YOU WILL REGRET ANY AFFILIATION WITH THIS PLACE!
In major need of cleaning and updating
ByJJx4
10 November 2021
The property is run down and filthy.
Breakfast is very good.
Staff was friendly.
The problem is it has not been take care of.
excellent service from staff
Bysafariman
04 November 2021
great staff. clean rooms and easy access to highway.
Great stay
ByKen D
31 October 2021
Thank you for making the week enjoyable. Breakfast was good even during the pandemic changes . Room was cleaned when requested
Review
ByKristin
26 October 2021
Needed a little more attention to detail cleaning the rooms
great service
Byhappy
26 October 2021
all of the staff was very friendly and extremely accomodating . We had a large oxygen concentrator and a rollator and the staff helped us get to our room.