 Guest Reviews
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81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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A first for me.
ByDiscman
28 April 2022
It was overall a great time. However, I thought you might be interested in some small details. There were some items missing from the normal room.
Tissue, towels and the ice bucket liner. But for the first time in my life we returned to the room after a day of exploring and found that housekeeping had not cleaned the room. We went to the front desk to ask why and were told, nicely, that we had to request that service ahead of time. Are you kidding me? Since when? No one informed us at check-in.
Poor cleanliness
ByJBella23
11 April 2022
This is a Holiday Inn that I would not recommend. They are in process of renovation but do not clean up. Rooms full of dust, doors covered in dust, water works when it wants to and tubs don't drain. I spoke with manager on phone and he asked if I requested a maintenance guy to fix it and I said no because they can't even dust the rooms or clean the bathrooms. The cleaning personnel would know the tubs don't drain if they cleaned them. Hotel janitor closets left propped open the whole time with vacuums not in use, they did not vacuum a one room when turning it over as I paid attention. Watched a worker come to the breakfast, feel all the bread with her hands and pick two pieces and put in toaster. I was done eating.
Bad service and addressing customer concerns.
Bybaldeagle
23 March 2022
Refrigerator did not work. Tub did not drain. Reported to front desk the next morning and the lady recorded the issues in the "notebook". When I arrived back to the hotel that evening, issues still existed. They also removed all the dirty towels and did not replace. I had to clean the shower drain myself for it to drain properly. Reported a second time to the manager the next morning. Offered 2k extra points and apologized. Still waiting on points.
Poor Service
By
10 February 2022
I called on February 1st and spoke with Emily to extend my stay through Friday February 11th. She told me that would be great and that she would take care of that for me. She was also supposed to find me a hairdryer for my room and did not complete that task. I returned to my room today after work and all of my personal items and food was gone from my room. When I went to the desk to discuss this I was told that she never extended my stay and that they cleaned out my room. When I told her I had spoke directly to her she stated that she didn't remember speaking to me. When I received my items from them there was numerous personal items missing. Because I travel for work and will be coming to this area at least 2 weeks of every month for the forseeable future I had planned on staying at this location. But after this experience I will not be returning to your hotel and will be staying at a hotel that can and will appreciate my business.
Shockingly dismayed
BySmilinpuppy
23 November 2021
Normally my stay with any of these facilities are some of my best experiences. On this occasion you could tell the room was rushed in the cleaning. You could tell vacuum was barely used. Moved the large chart in the corner of the room to eat wife, just to find newspaper from nearly three weeks ago and a hanger there. Shower head in a dire need of cleaning. A little CLR would do wonders. I still would rather stay there rather than any others in Plymouth. Guess I was just disappointed in the upkeep of the room. My wife would have loved to had just a couple built in charging ports. I just pray this would help better the experience for others.
Not
ByHaley
22 November 2021
I am sending you a very bad review. The room I was given also had not been cleaned as we found hair on the sheets. Gross! This on top of all of the other hassles with the reservation. Never stay here again!
HIE Goshen
Bybobaloo79
17 November 2021
We had a very comfortable two-night stay. The room was great as were the morning breakfasts.
THis holiday Inn was a Disappointment
ByCoach
10 November 2021
Minute you checked into the hotel there was a bad funky smell that permeated the entire hotel. The room had the same smell. No regular coffee anywhere in the room or at breakfast, only decaf and also no creamer. The coffee maker didn't work in the room anyway. Being an Spire Elite - Ambassador in the Holiday Inn program since 1983 you would think my room would be ready by 3:00 pm like promised. But the room was not ready at 4:00 pm and I had to wait in the lobby another 20 minutes. And to think I wasted my priority points on this.
Good stay
ByPonka P
03 November 2021
I had a good time Breakfast needs to have vegetarian options
Room was dirty
ByJose48
26 October 2021
We got in our room around 1am after the Notre Dame game and it was dirty. They obviously didn’t clean it from the previous group that was in the room. We weren’t offered a new room. We had to wait in the room while the nice housekeeper had to clean and make the beds. We weren’t able to lay down and sleep until after 2am. We also weren’t the only room with this issue as we overheard at least two other groups with the same issue. Luckily the gentleman at the desk the next morning refunded our entire stay.
Excellent motel!!!
BySusie
15 October 2021
GM was nice and helpful and very friendly!!! Breakfast was good!! Staff was nice and friendly!!! Room was nice!! Location was perfect!!!
Great stay
ByMelissa
12 October 2021
We checked in very late and slept for about 5 hours. But the experience was very nice.