 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Friendly Staff, Clean Hotel
ByBearsfan1961
03 June 2022
The staff at the hotel was very friendly and helpful, the room I had was a comfortable clean room. The bed was a little uncomfortable but I enjoyed my stay.
All you need in for a comfortable night's stay
ByAlpineman
26 May 2022
From a friendly staff, a clean room, and a tasty breakfast, this hotel has it all! I would definitely stay here again next time in the Kansas City area.
Youth Sports Families Ruin This Hotel
ByAmySue76
17 May 2022
The hotel itself is fine, but the employees are not allowed to handle the drunken, cussing, screaming parents who think it is appropriate to tailgate in the parking lot while their children run swearing and screaming through the hallways, knocking on guestroom doors well into the night. The staff told me that these sports parents commonly frequent this hotel, so I would stay away if I were you - I have never witnessed anything like this in my life.
Outstanding Accommodations
Byjcookii40
16 May 2022
Perfect, Start to Finish. Location, staff rooms and breakfast quality are outstanding for business.
Poorly staffed for a fully booked night,
Byjord1492
13 May 2022
We had a reservation and tried to check in. Young lady at front desk was friendly and obviously new. She checked us in and we proceeded to our room only to find out someone was already occupying that room. There was not another CLEAN room available so this young lady had to leave us to go clean a room for us, No Manager, No housekeeping. It took her about an hour to clean the room and come back to check us in, In the meantime. The lobby proceeded to fill with people that also had reservations and also people who did not, She came back and checked us in. In the morning when we checked out, there was another very nice young lady who helped us. She was doing both the desk and the breakfast set up. Again appeared to be alone. The place was booked solid and two young ladies left alone. Shame on the managers.
Our room was very clean, thanks to the young lady.
Exactly what I was looking for.
ByCmdn0
01 May 2022
This Holiday Inn Express was exactly as expected. Check-in was quick, room was spacious and comfortable, breakfast was a normal Holiday Inn Express breakfast. No complaints.
Express KC
ByButtolphR
14 April 2022
The staff was very helpful. They explained everything when we checked in. Room was clean and the bed comfortable.
Goodish
ByWW swfl
10 March 2022
Honestly, everything was pretty good. HOWEVER, when I go to a hotel, I want fresh towels daily, and I want the wet ones taken away, so my room doesn't smell like a locker room. I realize the "pandemic" is the problem, but you need to figure out a better system. You can do better. I hope you aren't charging the same rates with fewer services... Since I emptied my own trash, made my own beds, obtained my own linens from the front desk (by the way, I only had hand towels and washcloths upon arrival - was that because of covid too?) Overall, everything was clean upon arrival, and the staff was nice.
Excellent Service
Byabanana10
16 December 2021
We enjoyed our stay; staff were very friendly and helpful.
Need to have better cleaning policy’s
ByRhenry798
15 December 2021
The staff were helpful but their wasn’t much they could do. The room was by far the nastiest hotel I’ve ever been in. It is really a shame too because we have stayed at this hotel each time we came to Kansas City. Will not be back to that hotel again.
Not impressed.
ByChopper Dad
14 December 2021
Sad for being just refurbished. Can’t even put the ironing board in the closet because the closet is too short. The finish work in the bathroom was a sad excuse for any decent tradesman which also shows poorly for management allowing it. The breakfast was so poor that we had to have a yogurt so we could have something with taste.
Excellent Hotel
ByMSBT
11 December 2021
Spotless room, very friendly staff. Front desk receptionist was very nice and polite. Hot cookies in the front lobby at check in were very tasty. Room bathroom was very modern and appealing. Very satisfying experience for the price.