 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
|
Nice location close to the aiport: Staff was Friendly
Byjeffthegeek1
08 August 2016
The location is clean and inviting. The staff was friendly. I was not recognized as a platinum member and had to remind the staff at the desk at check in that I was a Platinum member.
My room was quite and clean. The bed was hard. Pillows were not as comfortable as should have been.
Breakfast was the standard HIExpress food. Way better than most Hotels.
Would stay here again.
Excellent Stay
ByP Amin
05 August 2016
Excellent service ever we stay there for 3 night with 2 rooms. Everyone at hotel was super nice, service was excellent, very clean room and lobby. Rosa and Bob ( he was new breakfast bar Host) was owsome, they help us a lot. Every one in the staff was very very nice and ready to help.
When I will back in Vegas I know where I need to stay :)
Thank You every one for making our stay home away from home.
Good locationg for business needs
Bysregord53
05 August 2016
I call on local utilities. This is a good spot.
Scotty's B
Average hotel over prices
ByPatrick 1959
27 July 2016
It's an average Holiday Inn. Over priced for location. There on business. No desire to be on the strip and yet paid strip pricing. No real discount for Military.
Vegas Baby
ByPyroronald
27 July 2016
This property is easy in and out from the freeway and plenty of parking.
Worst ever
ByMedikan11
26 July 2016
Checkin time was 3 but room was not ready until 6pm. Was asked to continually get in line to check everytime to see if the room was ready. Unprofessional staff, when asked why i needed to get in line, their answer was everyone else is doing it so i should do it as well. Wifi was horrible. Midnight their were kids screaming and running through the hall way for about 30 minutes, front desk never picked up the phone during that time. "General manager" completely useless and rudest staff out of everyone. As a going a away present they left a long blonde hair for my breakfast on the english muffin. Never again. Embarassment to the brand.
Great experience and superior service
By
23 July 2016
We enjoying staying off the strip and this location is our favorite.Great staff.
NEVER, EVER STAY HERE
ByEL-GG
22 July 2016
I'm a SPIRE ELITE member and my flight in Las Vegas was cancelled. So, being a loyal IHG member, I booked my hotel here.
When I checked in, I was given a room that had the AC off!!! Yes, in 110+ heat, they never turned on the AC in the room, so my room was over 100 degrees!!! They could not give me another room and told me I had to let the AC take care of it. I'm in the AC business and know that is IMPOSSIBLE to get the room from 100+ to 72 within several hours. Long story short - I GOT NO SLEEP!!
To add to the insult, I was DENIED late check-out (which is a privilege for SPIRE ELITE).
Absolutely the worst rest I've ever had an IHG property because of their poor planning and AC management.
Do not recognise IHG Loyalty
Byosteopath
14 July 2016
Hotel do not upgrade on reward nights stay, given room on ground floor. Having just flown a long haul flight we were woken twice during night, once by the electric radio by bed and then again by refrigerator. Lights were all turned on and appliances all unplugged. When informed front desk, they apologised and said as on reward night they would not be offering any compensation. If we had been on a paid stay they would have offered points. I have never received the attitude this hotel has to IHG loyalty at other IHG property over not upgrading even when hotel empty or offering points due staying on a reward night. Complaint was escalated to IHG succesfully.
This is easily the best "go to" off-strip property for our needs.
Bymoodies original seven
13 July 2016
We do not gamble when visiting Las Vegas, so our preference is to stay away from the strip. This is easily the best "go to" off-strip property for our needs. In my post-stay survey, I rated all fields as "10s" (excellent) and I meant it. Both day and night desk staffers are friendly, helpful, and were a true delight with whom to interact. All hotel staff who we encountered were friendly and courteous. The property and room were immaculate and well maintained. The breakfasts were hot and tasty, properly prepared, and had a nice variety for just about anyone of any age. The dining room staffer was very attentive to guest needs. It is my opinion that the staff of this property should be commended for a job well done. And yes, we already have a reservation booked here for a future visit.
Great stay
ByPirateMom55
10 July 2016
Was in LV for a conference. This was a close by hotel and was very nice. Rooms clean and comfortable. Nice breakfast. I would reccomend this hotel.
Good for Business
Byk2kc
09 July 2016
Good spot to stop for business travel. Easy to get to/from the airport. Clean facilities. Inexpensive bar/grille next door (15% off of food for staying at the hotel).