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Holiday Inn Express & Suites Monterrey Valle

Vasconcelos 345 Oriente Col. Santa Engracia San Pedro Garza Garcia, Monterrey, Nuevo León 66267

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 583 reviews
94%
Recommend This Property

Ratings Breakdown

583reviews

  • 5 Stars
    422
  • 4 Stars
    105
  • 3 Stars
    32
  • 2 Stars
    10
  • 1 Stars
    14

Comodidad

By

17 November 2019

Las camas y almohadas son buenas.
Le hace falta mejorar el desayuno.

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Not a good experience

By

15 November 2019

club

I asked for non-feather pillows and the guy at the front desk was very rude and told me "that's all we have, if you don't want them you'll be left without pillows" and so they did, I slept my whole stay without a single pillow which I find ridiculous.

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Muy Buen Hotel pero con Atención Deficiente

By

15 November 2019

club

Las instalaciones del Hotel son Buenas, la Ubicación es Excelente, pero el criterio y la falta de Atención al Huesped y el desinteres de los empleados es Notorio.

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MALA EXPERIENCIA

By

14 November 2019

platinumelite

NO ES LA PRIMERA VEZ QUE ME HOSPEDO EN ESTE HOTEL. LA ÚLTIMA VEZ QUE LO HAGO. SON HOTELES DE NEGOCIOS, EL INTERNET MALÍSIMO. CUANDO INTENTÉ DARLE SOLUCIÓN ME DIJERON QUE NO PODÍAN HACER NADA Y ME DIJERON QUE NO ME VOLVIERA A QUEDAR EN EL HOTEL SI NO QUERIA. SIN DUDA, NO VUELVO A QUEDARME EN ESE HOTEL.

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Needs to work on their customer service

By

13 November 2019

club

Staff was rude and took over an hour to get additional towels sent to the room

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Felicidades a los Empleados del Hotel en Monterrey.

By

12 November 2019

club

Excelente hotel y personal muy amable. Desde el personal de recepción hasta el personal del restaurante.

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Nice facility but street noise was issue

By

11 November 2019

club

This was my first stay at this Holiday Inn Express. It was newer facility and looks very nice. My room was on the 4th floor and the street side so street noise was very bad until about midnight. I wondered it would be much quieter on the higher floors.

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Excelente servicio

By

11 November 2019

club

Hotel confortable, con instalaciones adecuadas y cercania con comercios. Excelente atención del personal

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Bad Coffee Maker

By

09 November 2019

club

See previous notes. Get Keurig coffee makers and coffee pods. Worst coffee maker ever in rooms.

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Excelente estadia

By

08 November 2019

La atención del personal y limpieza del hotel es excelente. Mucho respeto hacia los visitantes

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Pro: Comfort, Con: awful breakfast and awful parking

By

06 November 2019

Pro: great bed and room comfort.
Con: The worst refrigerated and breakfast ever. And the basement parking is confusing. It shares parking basement with a shopping center and hotel parking takes basement 3, which is deep deep down and hidden. Truly awful.

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Otras opciones

By

04 November 2019

platinumelite

Dentro de la ciudad hay muchas opciones de hospedaje, incluso de la Cadena IHG, por la competencia qué hay deberían mejorar éste hotel

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