 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
|
Clean Rooms and excellent customer service.
ByTraveler M
08 December 2020
Holiday Inn Express in National City California is my go to hotel to stay. The rooms are clean, soft towels, clean bed sheets, clean bathroom, well lighted parking light and excellent customer service.
The Manager Ms Jessica and staff provided excellent customer service. Thank you for all you guys do.
I recommend this hotel to all my family and friends and will stay at this hotel again.
Our Stay at National City
ByPolly
02 December 2020
What we like most about staying at Holiday Inn express in national city is the location. The access to 805 is perfect for our needs.
Jessica and Daisy are absolute gems! They are always professional, polite, positive, and a joy to be around. They are to be commended for their customer service. I have stayed at this hotel prior to pandemic and now through the pandemic on two occasions. The hospitality staff exhibit is above reproach.
Although I don’t know any of the housekeeping staff by name I am aware that they do such a superior job. In particular there is a gentleman who is always upbeat and kind in his work during the day. The staff is most refreshing.
Extremely disappointed
Bycarol
23 November 2020
Our room was clean and comfortable. Due to Covid-19 our breakfast was (understandably) limited to a Grab & Go bag. I chose my option and returned to my room. As I unpacked my breakfast and began to eat, I discovered my breakfast contained an open and partly consumed bottle of water. I immediately returned to the front desk with the open container. I told the woman at the desk what had occurred. Her casual response, "I wonder how that happened? Sorry. Here, I will get you another one." surprised me. I declined her offer of a replacement. She seemed very unconcerned and returned to her conversation with someone standing off to the side of the desk. That did not give me any confidence that the other items I had already consumed were not compromised before I had received them. If you stay at this location I would recommend passing on the food and water!
Great service under COVID
ByMZ52
17 November 2020
Staff has always gone out of their way to make sure your stay is wonderful. Even under current conditions the staff was perform above and beyond to make everybody's stay a great experience.
This place is gross
ByChris
22 October 2020
Room stunk like it’s old and musty. I couldn’t sleep it was so bad. If I had know I would of never stayed here.
Horrible
BySammy
19 October 2020
My account was charged 4 times and still havent gotten my refund
10 plus rating on everything
ByDollbaby65
18 October 2020
I would recommend this hotel to everyone you guys ask to many questions
Great Service
ByTinman70
16 October 2020
We arrived about 0900 after driving all night, and dropped in to see the earliest we could check in, and lo and behold they found a room and checked us in. Never thought that would happen. The room and bathroom were clean and there were no issues with anything.
10/10 would recommend
ByEdielynne
16 October 2020
The staff truly takes care of you during your care :)
My me time rocked!
ByBree
14 October 2020
I recently stayed at the Holiday Express inn and I loved it! The place was nice and clean. They have a great staff. I had originally been given a room that did not have a chair with a backrest (it was more like an ottoman)I requested a chair with the backrest because I do a lot of reading and I like to sit for long periods, the staff was fast to relocate me to a different room that not only had a chair it also had a small sofa ! The hotel also took all the precautions for social distancing making my stay a safe one. This was one of the most relaxing stays. Thank you Holiday Express inn!!
Walls
ByYo-yo
05 October 2020
The walls are to thin and you can hear things when you walk through the hallways
Great
ByArnie
05 October 2020
Awesome stay I enjoyed the care into safe procedures