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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

4

based on 361 reviews
77%
Recommend This Property

Ratings Breakdown

361reviews

  • 5 Stars
    186
  • 4 Stars
    76
  • 3 Stars
    38
  • 2 Stars
    29
  • 1 Stars
    32

Greatly Disappointed

By

24 March 2017

club

We stayed a week. The reservation clearly stated that we had 4 people staying in the room and they never left more than 3 towels each day (on the days that they remembered to leave any towels at all). Also, I made the reservation online, filled in all the information myself...it all transfers to the computer automatically. I also signed the check-in sheet which showed our correct check-in and check-out dates. Three days prior to our correct check-out date, the hotel called me WHILE I WAS ON A PAID TOUR to ask why all my stuff was still in the room and why I didn't checkout on time. We I told them they were mistaken, they apologized for the mistake and said they had looked at room 3xx instead of room 4xx and confused the reservations. BUT, then the next morning, I woke up to find a rapid check-out dossier had been delivered under my door. I went downstairs to correct the check-out issue AGAIN and the woman that "assisted" me was extremely rude. And finally, our TV kept turning on without any of us being near it or touching the remote. We had to keep it unplugged in order that it would not keep turning on. We told the front desk about it and they said no one had ever come to them with the automatically-turning-on-tv-issue. They sent the mechanic up to "fix" it the next day and all he did was plug it back in. We didn't know that he had done this while we were away for the day and so, we went to bed, and we were woken up to the TV turning on at full volume in the middle of the night. Also, the beds/mattresses were extremely uncomfortable. there was a metal bar that you could feel through the mattress on both beds that pushed against your lower back.

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Comfortable beds and great service

By

24 March 2017

club

Pillows are outstanding. Staff is very professional. Breakfast bar is very nice. Rooms were clean. Hotel was in a good location.

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Great service

By

19 March 2017

club

The staff was very nice. Only complaint was the water pressure. When you turn on the hot water, it barely comes out of the shower.

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Convenient location!

By

17 March 2017

club

My husband and i were happy with our stay! The location was convenient and our room nice

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Quality of Housekeeping Staff

By

17 March 2017

club

Although, not terribly rude. The housekeeping staff could have been a little more friendly and understood English better. I asked for additional hangers while the housekeeper was on my floor and was told that her supervisor said I need to call the front desk or housekeeping directly to get additional hangers....but she did come back a few minutes later with the hangers...which I was thankful for...I was just going to do without after her initial reply. My sister was on the 3rd floor and got terrible service from the housekeeper on that floor.

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Maintenance going on the above floor.

By

15 March 2017

club

This was a bad day at this hotel. The boss must have been off. This is not the Holiday inn brand!

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Living arrangement

By

13 March 2017

My stay was very relaxing. The bed sleep so good until I didn't want to get up until I was late for my meeting. Everything was great!

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NOLA Holiday Inn Express East

By

12 March 2017

club

This was my first time in NOLA and the staff at the Holiday Inn Express East were very accommodating and helpful. They were very kind to all the members of my party, giving directions and helpful suggestions and answering any questions that we had. The room was comfortable and the complimentary breakfast every morning was very good, with a great variety.

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Very helpful front desk staff

By

05 March 2017

The staff at the front desk was able to help us with the bus pick up, for downtown area. There was always a "Good Morning" or a "Good Night" even if they were busy with someone else.

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Pretty nice

By

02 March 2017

club

The room was very clean and beds were pretty comfortable. Our air conditioner was not working properly so our room got pretty hot. The bathroom was nice and clean. The cable and Internet worked well. The fridge worked well. Pretty nice.

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Stay

By

01 March 2017

club

Very clean and staff friendly. Continental breakfast was great.

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We loved it as well as the location

By

01 March 2017

We enjoyed our stay. The staff was nice and the rooms were nice. Smelled pretty clean in there.

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