 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Cleanliness issues
ByDisappointed Traveler
05 May 2022
Room not clean and carpet soiled (sticky) Mattress terrible!
Amazing friendly hotel staff
ByCindy-21
11 April 2022
My stay at this hotel was great. Brenda and Pat were very friendly and responsible, they answered all my questions and were very helpful. Monti was also very courteous and welcoming. The breakfast was delicious. Ann always keep the area clean. Thanks to the new hotel management. I will be a returning guest!
Avoid This Hotel
Bydbg908
25 January 2022
They must have gotten hit extra hard by staffing shortages. The first room I was checked into had mechanical issues and the lights wouldn't stay on. The next four rooms I was offered all had yet to be cleaned from the previous guest.
To top it off, I booked the room with rewards points, so it should have been free. Instead, they charged me for every night. I'm assuming it's because the room they eventually gave me was more expensive than the one I eventually ended up in. I don't know though, because they aren't returning my messages. And besides, am I really supposed to pay more because they gave me a room with electrical issues?
Perfect place to stay
ByLuis
20 December 2021
In general I had a great experience.
I will add some possible points of improvement.
Sometimes there was no one attending the desk (can't complain, as I tried around 12-2am, which was when I either returned from dinning or went out to look for)
Breakfast was definitely good, but would be good to have more variety
There were people improving the hotel, and sometimes noise could be a little loud
But besides this, the overall experiences was great.
Good service, bed, bath, room extras (iron, microwave, etc.)
I'd easily recommend this to anyone.
Staff not wearing masks in the middle of a pandemic surge
ByAlex
12 December 2021
Staff not complying with the written policies of the hotel regarding wearing masks while handling open food and beverage set ups. Front desk workers hardly wearing masks while dealing with guests. Unacceptable in the middle of a pandemic surge.
Deplorable
ByHector Sector
10 December 2021
This hotel was undergoing a renovation at the time of my stay, a little matter the management failed to advise me of when I reserved a room. The 2nd floor was a disastrous mess, with plastic runners covering the carpets, the vending room dismantled, and workmen laboring to refinish the walls. My room was also in sad shape. The cushion has been removed from the bed's headboard, leaving various holes and cracks exposed; the other pieces of furniture were similarly nicked and bruised; the thermostat on the refrigerator was broken, he bathrrom sink faucet was loose, the wallpaper was peeling. When I asked why housekeeping hadn't made up my room for three days running, I was informed that customers have to ask for it, though I wasn't specifically asked if I wanted housekeeping at check-in. The free breakfast is excellent, but I was profoundly happy to leave this dump behind, and annoyed at having been gypped on the room rate.
Would Not Recommend This Location
ByAngel5
02 December 2021
Double charged
Room had garbage in it
Bed looked slept on
Sharp metal piece by jacuzzi sticking up that my husband tripped over! Luckily he had his shoes on!
Front desk employee did give me another room
Clean room, friendly service
ByMelissa
01 December 2021
Everything I expected.. the room was very clean, I love that there was a Kerig for coffee. 30 minutes from Detroit. Couldn't ask for anything more.
Outdated and slow response from front desk
ByLKWh
29 November 2021
No one was at the front desk two times I went to it. It took several minutes before someone came to wait on me.
It’s Detroit
ByKimpy
29 November 2021
Comfy bed!!!! Nice staff, convenient location. Would like an updated channel list.
Nice hotel
ByJake
29 November 2021
Decent hotel, no complaints. Breakfast was hot and a nice addition.
Sufficient
ByKWolfram
29 November 2021
My hair dryer was missing and, despite being very friendly, the staff didn’t see this as an issue they were pressed to resolve. Also, the thermostat was unresponsive so it was a steady 62° day and night.