Rated 4.2 out of 5 by 434
Rated 1.0 out of 5.0 by SouandG A non smoking Spire Elite member in a smoking room?
I can't believe the level of service I received at this hotel. I was greeted as a Gold member (I am a Spire Member). I was then sent to a room in the smoking area of the building. From the minute the door into the corridor opened it stank. The room stank, the bedding, the towels everything.
I returned to the reception, they shrugged their shoulders and said they were full. I booked this room over two weeks in advance and yet apparently I get no preferences on rooms?
I had the most awful nights sleep.
I then returned to the room and after a while I discovered there was no heating either, but hey they were full so why bother complaining?
In the morning when I complained I was told someone from the hotel would be in touch, it's been 4 days and nothing.
I have now discovered that they are not intending to allocate the points for my stay, for some reason it has been logged as non-qualifying, to say I am upset is an understatement.
On the bright side the HD TV was nice.
April 15, 2016
Rated 5.0 out of 5.0 by Siddurst Short Stay
Checked in to Hotel staff ready and waiting to welcome me to the Hotel. Gave my name immediately recognised my membership status and thanked me for my loyalty for choosing Ihg hotel.
The staff could not do enough very friendly and knowledgeable. The room was lovely I requested a smoking room which was provided no problem. Good TV channel selection.
Pleasure to stay at this hotel will use again when in the area next.
April 11, 2016
Rated 4.0 out of 5.0 by dopey 12 comfortable room - poor breakfast
room was clean and comfortable.
occasionally noisy from outside.
free wi-fi a bonus
breakfast was pretty poor.
accept that the standard breakfast is basic but replenishment of items was poor (always waiting for something to be restocked). Machine coffee was dire.
March 23, 2016