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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 366 reviews
87%
Recommend This Property

Ratings Breakdown

366reviews

  • 5 Stars
    223
  • 4 Stars
    84
  • 3 Stars
    26
  • 2 Stars
    19
  • 1 Stars
    14

Ratings

By

24 May 2017

club

Comfortable bed close to many food chains great service good breakfast courteous staff

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Navy Mom

By

23 May 2017

club

While my overall stay was below average, when I contacted management about my concerns, she was very attentive and apologetic. Her response is what will keep me going back especially since my daughter is on base around the corner. Looking forward to seeing the renovations and improved services.

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Great Customer Service

By

23 May 2017

There was excellent customer service. Everyone was polite and courteous, and I very much appreciate this!

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breakfast

By

23 May 2017

club

The breakfast eggs were some of the very best that I have eaten in my travels. The staff indicated they liked to put a personal touch on the food. I agree with them.

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Business and leisure

By

22 May 2017

smelly blankets,no soap,no shampoo,1 towel,mold stain on ceiling

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Holiday Inn Express Pensacola

By

20 May 2017

club

Too expensive for 3 star hotel.
AC did not work
Has free continental breakfast but it ends at 9:30
Staff friendly; room clean; lobby clean
Bathroom mirror blurred/foggy. Couldn't see myself.
No water pressure in sink or shower.
Not enough lighting in room. A bit dark.
Has fridge

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Disappointed! Not typical Holiday Inn Express

By

18 May 2017

Our stay was very disappointing. Hotel was not like any other Holiday Inn Express that we have stayed in. Pool was dirty. Hot Tub did not work. AC never cooled the room and the room was very humid. Breakfast was poor.

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Clean rooms and great location

By

16 May 2017

platinumelite

The staff was friendly, room was ready early, and was clean with no issues. I'd stay again.

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Best value hands down

By

15 May 2017

Look and feel of higher priced hotels without the price tag. Great value with exceptional service.

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A Family Get Away

By

11 May 2017

Woke up one Saturday and decided to drive to Florida from Texas without a reservation and made my first stop here. Mr. Dusty was the most help Staff Member that took care of me and my family to make us feel like Royalty to the point that I am planning to visit this Hotel again in the future. The breakfast was awesome too!!! At this Hotel, you won't might spending a few dollars to stay here. They will go aboard and beyond the call of duty to make you feel like you want to when your come to Florida to relax.

Thank you Mr. Dusty!!!!!
T,Kelly

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Major problem

By

10 May 2017

club

Broken elevator and coffee pot, had to carry out luggage up and down 4 floors (we stayed on the 4th floor) also coffee pot was broken and did not work at all

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Comfortable and excellent breakfast

By

30 April 2017

The room was clean and offered enough space and amenities to be comfortable.

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