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Holiday Inn Express & Suites San Pablo - Richmond Area

2525 San Pablo Dam Road , San Pablo, California 94806

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 752 reviews
86%
Recommend This Property

Ratings Breakdown

752reviews

  • 5 Stars
    481
  • 4 Stars
    121
  • 3 Stars
    60
  • 2 Stars
    40
  • 1 Stars
    50

Dirty, Old Property At a High Price

By

23 October 2020

club

The staff was friendly and helpful. The property is old and dirty and dingy. The walls and ceiling are paper thin. The property is old and tired -- the exact opposite of what I expect from IHG/Holiday Inn Express. The price was very high for the quality of the property. I won't stay at this property again and will definitely consider another brand next time I book a hotel.

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Staff not very helpful. Likes to say "no" on everything

By

23 October 2020

platinumelite

I travel every week, different city and state. But I go back the same area in a month or twice.
Before I made my reservation, I always call if they take early checked in and availability. because I fly at night and sometimes I get to the location early, and like to leave my bag and take a shower before heading to my meeting.
As soon I get to the hotel, they told me they can't take early check in because they still need to clean the rooms. But I called the night before, they said they have plenty of rooms available. It took awhile for the manager (lady) to intervene because she was on her cell phone texting (relaxing). But as soon she come up at the front desk, she also told me "NO" that I have to wait til 12 or later after they clean the room. When I told them I called the night before, then she change her mind telling me, that they have room for me. What the heck?
The next day, because they only serve breakfast to go. I asked the front desk clerk (older guy) if I can just have 3 apple juice, because its very small packed. The clerk just said "NO". I can only have one.
I called around 10 am, just got back from my meeting. I requested for late checked out, Because I don't wanna rush packing and I have conference call at the same time. A younger tall guy said "NO" again. I have to checked out by 11 am. After several minutes, he called me back, that I can stay longer because I was a platinum member.
These hotel staffs here are not trained properly even the manager. They need to learned not to say "NO" instead find a solution.

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Me n my sis

By

22 October 2020

club

I would have 11 connect my happy with the room on the other side of the building which we requested and not able to get front desk was not very cooperative other than that it was a nice hotel compared to others the area

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Blah

By

21 October 2020

Check in was delayed 1 and a half hours, room, was only half way cleaned, no toilet paper in our room, over all nit a great stay

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Good place for short term stay

By

19 October 2020

platinumelite

I had bad experience with the front desk guy during the checkin. It took me more than 30 minutes waiting at the lobby. This is not because there are a lot people wait in line, but rather the guy just let anyone coming up to the desk, ignoring me waiting there.

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El mejor hotel

By

19 October 2020

club

Es el mejor lugar para descansar su atención es exelente el personal amable las instalaciones super cómodas y hermosas sus desayunos con variedad y se descansa muy bien

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So Very Disappointing

By

14 October 2020

The weekend stay was horrible room not fully cleaned refrigerator not working and morning staff not courteous or polite

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San Pablo HI experience

By

12 October 2020

While I travel and use HIE properties almost exclusively, and have many in California. I would rate this one lower than the Fulsom Ca, there it was major renovation construction/renovation going on.
Here however it took me a week to figure out the stench of the property in stairwells and invading my room (3rd Floor) by way of AC was Canibis. While I do not care if others use, I do not want to smell the stink.
As well the local homeless population nearby trolls the parking lots at night like Zombies.
The one bright spot was the night desk man providing the sausage biscuit in the morning, he was courteous and obliging.

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Recommended

By

12 October 2020

club

I stay here often due to proximity. I feel safe, secure and well treated here. It is COVID times, so what used to be A terrific buffet breakfast is now a bagged snack bag. Besides that, the service and experience are always terrific! Good value for the service.

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bed was pretty comfortable

By

09 October 2020

platinumelite

I would be nice to have more than 1 chair in the room for watching tv.

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Excellent place to stay!

By

07 October 2020

Always enjoy staying with this chain of hotels! Always clean and staff is friendly!

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Nice Place

By

07 October 2020

platinumelite

Comfy, free parking, internet and tv service real choppy though. Restaurants nearby. Would stay again for sure.

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