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Rated 4.3 out of 5 by 343 reviewers.
Rated 5.0 out of 5.0 Great Surprise in Santa Cruz We typically do not stay at a Holiday Inn Express, but it was recommended to us by a friend that had stayed there before. He told me that there were not a lot of options for newer hotels in the Santa Cruz area. We took his advice and were pleasantly surprised. We stayed in a Family Suite and I would definitely recommend it. The front desk prepares warm cookies every evening around 5:30. And, every night starting at 8 pm, they have a pancake dinner available until 12:00. This was great! They have a machine that makes pancakes as you request them. I do recommend this hotel! August 28, 2015
Rated 5.0 out of 5.0 by Good Stay Cut down the length of this survey it's way to long. August 26, 2015
Rated 5.0 out of 5.0 by Very comfy bed, soft pillows, helpful staff Lots of nice touches, and an extra pillow when I needed it with no hassle, providing me a yogurt and apple when I missed breakfast, hot water for tea anytime, quiet room, nice bathroom, responsibly taking part in the water conservation efforts with re-using towels, and the Front Office Supervisor Hanson Steiger was particularly helpful, and his treatment of an error with my reservation (an error on my part) has made me a devoted fan or your hotel. August 24, 2015
Rated 5.0 out of 5.0 by Good Location in Santa Cruz Great location and access to area. Friendly, courteous and efficient staff. August 24, 2015
Rated 5.0 out of 5.0 by Nice Hotel It was a nice hotel. It had what I needed. Easy to access. August 24, 2015
Rated 5.0 out of 5.0 by Clean, comfortable, freindly staff, good breakfast Excellent place to stay. Close to freeway and UCSC. Clean rooms. Friendly staff. Lots of breakfast choices. Thank you for a great stay! August 23, 2015
Rated 4.0 out of 5.0 by Good Place To Stay But........... Overall a good experience. Clean rooms, clean bathrooms, friendly staff. Room size is average, not cramped. Breakfast is serve yourself. Not like ordering from iHop or Denny's but there was a different egg dish each morning of our stay, plus link sausage or bacon. Also available were pancakes, bagels, toast, cereal, several different juices and milk (Coffee, of course). Downside: A $7 daily charge for parking on property (A pet peeve of mine, pay for a room but no free parking); parking spaces too narrow, spaced too close together. Ground level parking a hassle, park in underground parking. Inconsiderate guests can be irritating. Lot of doors slamming and much noise overhead (Jumping up and down) after 10:00pm caused some problems with sleep. Exiting property for the Boardwalk can be tricky if traffic is heavy. Choose weekdays to visit, weekend rates can be steep. August 21, 2015
Rated 3.0 out of 5.0 by Average hotel, lacking resources -Room wasn't adequately stocked either night. -Housekeeping wasn't the best. -Hotel was secure. -Food was good. -Staff was friendly, but young and not overly concerned (or possibly not able to do anything about it) with issues. August 17, 2015
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