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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 584 reviews
90%
Recommend This Property

Ratings Breakdown

584reviews

  • 5 Stars
    354
  • 4 Stars
    145
  • 3 Stars
    35
  • 2 Stars
    27
  • 1 Stars
    23

Conveniently located near the freeway

By

18 March 2017

This hotel was chosen for its location being in close proximity to where I needed to stay when visiting friends. Its edge of town, close to the 101 freeway, location worked well for me.
Being so far away from the tourist parts of the town there is no justification whatsoever for the charge to use their parking lot!!!
Other than that, there is nothing much to complain about, it is up to standards for a Holiday Inn Express. The rooms are getting close to the point where they need some redecoration & technology update, but are clean & functional.

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Nice Stay

By

17 March 2017

Hotel was very nice. No issues ...quite clean and a good price

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Great place to stay

By

16 March 2017

I love Holiday Inn Express in Santa Cruz because I always feel very welcomed by the staff, it is always easy to check in, get what I need and the rooms are always clean and nice. The beds are really comfortable and it is very safe. I have been back several times.

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Awesome Concept

By

16 March 2017

I love Holiday Inn. Every one I have ever been to, and I have been to a few, have been excellent. Clean professional and great service.

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Extremely Pleased with Stay

By

15 March 2017

club

This hotel is very nice for the price. Rooms are nice and the breakfast is terrific with a lot of options. I will be back.

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Great place to stay in Santa Cruz

By

15 March 2017

club

Convenient and clean. Short drive to beach access. Very friendly staff.

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Non functional phones in rooms, but had clean and comfortable beds/rooms

By

15 March 2017

club

Upon check-in, we requested a crib for our baby. Thh staff said that one would be sent up right away. When we were in our room for a while and hadn't heard back on a crib, we attempted to call. However, the phone in the room was non - functional. So, I sent my husband to go and ask for the crib again. We still never received it after asking again twice. That made it very inconvenient for us since we really needed it. They promised the next day to add points for anothwr night's stay, but I haven't received anything as of yet and it has been over 2-3 wewks already.

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I'm bathroom

By

14 March 2017

club

Although the room looked and felt new and clean the shower looked old and worn. Bad grout work

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THE BEST HOLIDAY INN PROPERTY....HANDS DOWN!!!!!!

By

12 March 2017

I AM SO VERY IMPRESSED WITH THE STAFF....THE LAYOUT OF PROPERTY AND LOCATION TO ALL THAT MY HOME TOWN OF SANTA CRUZ HAS TO OFFER.

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Amazing breakfast!

By

08 March 2017

club

The room was clean comfortable and quite. The breakfast buffet was Amazing with everything from fruits to hot cakes!!!

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Multiple Stays

By

03 March 2017

platinumelite

I have stayed at this property multiple times. The staff is always very friendly and helpful. The rooms are very nice and due to my platinum status are usually upgraded.

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Holiday Inn Santa Cruz

By

03 March 2017

club

I really enjoyed my stay here. Although it was quite brief, I was able to sleep soundly and relax. The staff tended to all my needs and I am very satisfied with their service.

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