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Rated 4.3 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Convenient Location to UCLA The hotel staff were friendly and helpful. I did not like the fact that you had to pay additional for parking...but that is LA. The room was stuffy. Overall, I had a good experience at this hotel. Not as nice as other Holiday Inn Express Hotels, but the staff made up for it. July 29, 2015
Rated 5.0 out of 5.0 by Fantastic Service Allaround As always the staff at HIE provide the best service of any hotel I have stayed. They always greet guests with outmost respect and dignity. My kudos to the management team at the Santa Monica HIE especially Jaime Alvarado and Sean (Shawn, sorry if I miss-spelled). July 22, 2015
Rated 5.0 out of 5.0 by Excellent Staff Front staff were knowledgeable regarding the best way to get around LA. July 19, 2015
Rated 5.0 out of 5.0 by GREAT SERVICE EXCELLENT, EVERYTHING WAS OK, EXCEPT FOR THE HOTEL SURROUNF=DINGS LOCATION, BUT ANYWAY THIS CAN BE MANAGED. July 15, 2015
Rated 5.0 out of 5.0 by Excellent basic room at a fair price The location is very convenient. It's nothing fancy, but everything was very clean, comfortable, and well maintained. Free wifi was excellent. The staff was friendly and helpful, and breakfast was good too. July 8, 2015
Rated 5.0 out of 5.0 by Clean and comfortable. I made a reservation that required modifications but because I wasn't able to make the changes, I had booked a new reservation under a different confirmation number. Guissepe was helpful and patient in regards to merging and updating the info on my two reservations and making sure my rewards number remained attached. The hotel itself was clean and comfortable and I really enjoyed my stay! July 5, 2015
Rated 4.0 out of 5.0 by Good Location, Nice Clean Rooms. My stay was comfortable, the staff treated me well. The hotel is in walking distance of quite a few restaurants, and attractions---Just ask at the front desk! Some of the rooms are in culdesac spaces, so your neighbors may or may not be so quiet...something to get used to, or complain about (your choice). Other than that, Great Stay! July 4, 2015
Rated 3.0 out of 5.0 by Friendly Staff - poor property Staff was friendly and helpful. In general this property has the feel of a renovated motel and is not the same type of property as other Holiday Inn Express locations I have stayed. If looking for a hotel for vacation, I would look elsewhere. July 2, 2015
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