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Holiday Inn Express & Suites St. Paul - Woodbury

9840 Norma Lane , Woodbury, Minnesota 55125

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 930 reviews
93%
Recommend This Property

Ratings Breakdown

930reviews

  • 5 Stars
    646
  • 4 Stars
    180
  • 3 Stars
    54
  • 2 Stars
    29
  • 1 Stars
    21

Nice accessible bathroom

By

17 February 2020

We got a room with the roll in shower. I could not believe how nice it was. Would like to see more hotels have such a nice roll in shower.

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Not Typical of Holiday Inn Express

By

17 February 2020

club

Was totally not satisfied about this stay and it had a lot to do with the attiude and service. First room we checked in too had a toilet that kept running would not flush and was loud. Staff moved us to another room that had elecrical outlets not working so there were iems like Microwave etc that could not be used to accomate outlets we needed. Bathroom has mold in ceiling and around tub. Beds are low and one was real saggy. I addressed concern to desk first night about the two rooms having issues and asked to relay to manager and perhaps adjust rate as i dont want to keep moving to rooms. Never got a response next day or at all while there. Was there 3 nights and first morning used fitness room and TV said no servide. Iasked desk to see if it can be fixed and she said yes. Next morning same thing and had to ask again to fix and mainatanince did. Final day did not get housekeeping even though I left room at 9AM and had nothing on door. I had to get towels for mornigh and tol overnight person to let Mgr know this is yet another issue. At checkout I went thru all these things when clerk asked how was stay. She simply kept on checking me out and didnt evern ackowlege my concerns or offer any type of adjustment infact didnt even apologize. She was not friendly the engtire visit. Horrible service and attidude and I stay in hotels over 50 nights a year. Hotel is dated and getting run down. I m done with IHG horrible experience and rude non caring employees are part of it

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good service

By

16 February 2020

Nice stay but hotel needs updated in rooms. Bathrooms had mold around tubs and toilet ran excessively.

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Convenient location and good prices.

By

12 February 2020

Overall, excellent option, close to the Cities. The staff seemed to be a bit understaffed, and we had to wait 17 min for someone to meet us at registration, but everyone was very friendly and did thier job incredibly well.

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Ski team

By

10 February 2020

club

We stay at the Holiday Inn Express Woodbury every year for the High School Alpine Ski Sections. The staff has always been friendly and accommodating. The lobby area is a great place for all of us (approx. 80 ppl) to visit prior to dining across the street. It's always been a great place for us and will continue to be in future years.

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Great location and reliable service

By

08 February 2020

platinumelite

We stay at this hotel every year before a ski race at Afton Alps. We will continue to stay at this hotel in the future.

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Great Hotel

By

31 January 2020

platinumelite

Quiet and Comforting easy to Navigate everything in arms reach!!!

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Wife birthday stay

By

30 January 2020

Stayed on Sunday night for wife's birthday, The staff was awesome. Lavette the night clerk was awesome. Was very nice and when told her it was my wife's birthday. She went out of her way to welcome her for her birthday. The fire place suite was very nice.

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A couple of hiccups

By

27 January 2020

OK. I understand this is MN in the winter, but it was extremely difficult to enter and leave the hotel. I use handicapped spaces and they were caked with ice and snow, and the path to get from the handicapped spots to the door was not shoveled. Same for the side entrance near my room. I ended up parking in the regular spaces because they were better maintained. And in all fairness, I did travel to a bank nearby for business 3 days, and there lot and entrance was cleared and salted, so there should be no excuse. I also had a weird water problem in my room where the carpet just kept getting wetter and wetter, spreading into the room. They were very gracious and offered me another room, but it was weird.

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Ok for price

By

23 January 2020

club

We rented the jacuzzi suite...nothing spectacular. It was ok. Had microwave though which was great to have.

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Great time

By

06 January 2020

platinumelite

It was great, good time, price was right, breakfast was good and free

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Dependable service and accommodations

By

01 January 2020

Dependable service and accommodations. We stay at this hotel regularly when we visit family in the Twin Cities. We are pleased with the accommodations.

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