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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 984 reviews
95%
Recommend This Property

Ratings Breakdown

984reviews

  • 5 Stars
    794
  • 4 Stars
    128
  • 3 Stars
    25
  • 2 Stars
    16
  • 1 Stars
    21

Worst check in Service

By

08 December 2019

Check-in took over 2 hours and was not allowed to go to my room after paying for 1 night and then told them reservation for 2 nights and then they could not get credit card to take for the second night because the personnel at the desk said everything was declined, had to call my boss to call Chase, but upon boss check with Chase credit card services it was not and then boss had to call corporate IHG to get them to call the hotel and get the manager involved all the time sitting in lobby with food in room getting cold and not being able to take medication. The hotel never gave any type of amenity for these problems and did not even get an amenity package.at least we could have got a night FREE or some type of Points.
My boss has a confirmation code from Corporate IHG about the problem and nothing from them.

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Hotel experience

By

04 December 2019

We were impressed with how nice the third shift front desk worker was amazing

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Bus driver

By

29 November 2019

club

Everything was okay. Late check in. Lost reservation but put me right in to a room

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Comfy bed, moldy bread

By

21 November 2019

Though the room was quiet and clean, I encountered problems during my stay that were neither addressed nor corrected. The water tasted so bad I couldn’t drink it. When I mentioned it to the person at the front desk, she said it tastes fine to her so it was fine, even though she acknowledged that other guests have pointed out the same issue. I went to get breakfast, only to grab an English muffin covered in bright blue mold, ruining any idea I had of eating.

I was told by front desk that she couldn’t give me any answers and could only make a note, but that she would tell the manager immediately and the manager would be in contact with me. That was four days ago, and there has been no contact. I will not be staying here again.

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nice

By

08 November 2019

club

great place very clean easy access to the highway and to Austintown. Plenat of place to eat all around. Minutes from Hollywood race track

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Comfortable room and Good breakfast

By

07 November 2019

club

It’s always a pleasure to stay in your hotel and have a good rest and feel like home when I get up to have a good hot coffee and breakfast.Its always a good experience that I’m enjoying staying with comfort

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Youngstown haven

By

30 October 2019

club

This hotel was super clean and the staff was really friendly. We've stayed in a lot of hotels over the years and usual there is an odor in the rooms. The room we stayed in was really fresh and clean. The staff was really friendly and helpful with directing us to local eats and things to do

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Breakfast

By

27 October 2019

Breakfast was exceptional. The only thing that could be improved would be to have bacon.

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very comfortable

By

26 October 2019

club

love the pillows and able to sleep all night in quiet surroundings

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Friendly staff and clean room

By

24 October 2019

club

Staff is very friendly and the hotel is very clean. Our room was generously sized and comfortable

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slept like a baby

By

24 October 2019

club

easy to find great place to relax for the night
stay here every time I am in the area same results
nice shower and a great nights sleep
these people take good care of you

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Great night sleep

By

23 October 2019

Need a great night of sleep for a day of driving this place is wonderful.

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