Good location to everything. Hotel is lacking staff and it shows. Cleanliness of the rooms is lacking due to being short staffed. Hair in the tub and in the sink. Toiletries were not stocked for an arrival.
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Noisy air conditioner
ByTrishOhio
6月 26, 2022
The air conditioner unit in our room was extremely loud and we did not get much sleep. We had an early flight and ended up just getting up and asked for an earlier shuttle to the airport.They were very accommodating and we do enjoy staying here and always do when we fly out of Pittsburgh.
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Not as clean as usual
Bymaryann45
6月 24, 2022
we have stayed here many times and both my husband and I thought it was not as clean as usual. The bed was comfortable, but pillows seemed a bit flat. Just not up to par.
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Comfortable beds nice pool
Byneal76
6月 22, 2022
The hotel was nice and clean. The rooms were comfortable and had nice beds. The amenities were good and family enjoyed the workout rooms. The pool was nice. The only downside to this place was the food.
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Comfortable bed
ByJimmy25678
6月 21, 2022
Comfortable bed and friendly staff.Perfect location to get anywhere. Ubers decently priced to the downtown area. Plenty of shopping nearby.
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Uncomfortable bed. Old decor.
ByTrevor 1
6月 05, 2022
The mattresses were old and uncomfortable, leaking faucet, the breakfast selections were poor and over cooked. The staff was helpful but I was greeted with a voice but couldn't see anyone because of the height of the desk and the hostess didn't even stand up to greet me.
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Good Experiance
ByWVUHunter
6月 02, 2022
Was in town for a local softball tournament, overall quality of stay was above average. Would suggest updating the carpet in the hallways and lighting felt a little dated, but staff was very accommodating and nice to work with.
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First rate hotel for early flights.
ByTomcat 41
5月 28, 2022
After a half dozen stays here over the years when flying in and of Pittsburgh I'm very pleased the high standards are maintained. The shuttle service is reliable, the "park & fly" option reasonably priced, and having both coffee and food available for early flyers is much appreciated as well as a service all IHG hotels should feature. Add in personable and professional personnel and this hotel checks all the right boxes.
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Comfortable, clean, and nice
ByVenti Bold
5月 27, 2022
A clean and comfortable room, minutes from a variety of restaurants and bars, with a short shuttle ride to the airport. Parking in a covered parking garage is available. The staff was friendly. I would stay here again.
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Sub-standard accommodations
ByPatriots Number One Fan
5月 26, 2022
This property is large, staff is pleasant to guests, but room cleanliness is definitely in need of review and steps need to be incorporated to ensure consistency.
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Great location, room itself could be better
ByAjw01
5月 24, 2022
The location is fantastic and near many great places like the Mall @ Robinson, downtown Pittsburgh, etc. The room was dirty. The sheets were stained. The air conditioning was incredibly loud and didn’t work well. The walls were pretty thin, so it was too easy to hear rooms around you.
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Don't depend on their airport shuttle
ByMK27
5月 20, 2022
I chose this hotel specifically because of their airport shuttle service. When I checked in, I signed up for the 4 AM shuttle as I had a very early flight. I arrived at the front desk at 3:50 AM and was told the shuttle was gone! The very nice clerk attempted to call the driver back however he left his cell at the front desk. She also tried to call a Lyft but each attempt was cancelled by Lyft. BTW, I was not the only customer left behind. Another person also had a 4 AM shuttle scheduled but he also needed to wait. No apology from the driver.
Good location
ByGary 87
6月 27, 2022
Good location to everything. Hotel is lacking staff and it shows. Cleanliness of the rooms is lacking due to being short staffed. Hair in the tub and in the sink. Toiletries were not stocked for an arrival.
Noisy air conditioner
ByTrishOhio
6月 26, 2022
The air conditioner unit in our room was extremely loud and we did not get much sleep. We had an early flight and ended up just getting up and asked for an earlier shuttle to the airport.They were very accommodating and we do enjoy staying here and always do when we fly out of Pittsburgh.
Not as clean as usual
Bymaryann45
6月 24, 2022
we have stayed here many times and both my husband and I thought it was not as clean as usual. The bed was comfortable, but pillows seemed a bit flat. Just not up to par.
Comfortable beds nice pool
Byneal76
6月 22, 2022
The hotel was nice and clean. The rooms were comfortable and had nice beds. The amenities were good and family enjoyed the workout rooms. The pool was nice. The only downside to this place was the food.
Comfortable bed
ByJimmy25678
6月 21, 2022
Comfortable bed and friendly staff.Perfect location to get anywhere. Ubers decently priced to the downtown area. Plenty of shopping nearby.
Uncomfortable bed. Old decor.
ByTrevor 1
6月 05, 2022
The mattresses were old and uncomfortable, leaking faucet, the breakfast selections were poor and over cooked. The staff was helpful but I was greeted with a voice but couldn't see anyone because of the height of the desk and the hostess didn't even stand up to greet me.
Good Experiance
ByWVUHunter
6月 02, 2022
Was in town for a local softball tournament, overall quality of stay was above average. Would suggest updating the carpet in the hallways and lighting felt a little dated, but staff was very accommodating and nice to work with.
First rate hotel for early flights.
ByTomcat 41
5月 28, 2022
After a half dozen stays here over the years when flying in and of Pittsburgh I'm very pleased the high standards are maintained. The shuttle service is reliable, the "park & fly" option reasonably priced, and having both coffee and food available for early flyers is much appreciated as well as a service all IHG hotels should feature. Add in personable and professional personnel and this hotel checks all the right boxes.
Comfortable, clean, and nice
ByVenti Bold
5月 27, 2022
A clean and comfortable room, minutes from a variety of restaurants and bars, with a short shuttle ride to the airport. Parking in a covered parking garage is available. The staff was friendly. I would stay here again.
Sub-standard accommodations
ByPatriots Number One Fan
5月 26, 2022
This property is large, staff is pleasant to guests, but room cleanliness is definitely in need of review and steps need to be incorporated to ensure consistency.
Great location, room itself could be better
ByAjw01
5月 24, 2022
The location is fantastic and near many great places like the Mall @ Robinson, downtown Pittsburgh, etc. The room was dirty. The sheets were stained. The air conditioning was incredibly loud and didn’t work well. The walls were pretty thin, so it was too easy to hear rooms around you.
Don't depend on their airport shuttle
ByMK27
5月 20, 2022
I chose this hotel specifically because of their airport shuttle service. When I checked in, I signed up for the 4 AM shuttle as I had a very early flight. I arrived at the front desk at 3:50 AM and was told the shuttle was gone! The very nice clerk attempted to call the driver back however he left his cell at the front desk. She also tried to call a Lyft but each attempt was cancelled by Lyft. BTW, I was not the only customer left behind. Another person also had a 4 AM shuttle scheduled but he also needed to wait. No apology from the driver.