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Holiday Inn Express & Suites Pittsburgh Airport

5311 Campbells Run Road , Pittsburgh, Pennsylvania 15205

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 1289 reviews
89%
Recommend This Property

Ratings Breakdown

1289reviews

  • 5 Stars
    875
  • 4 Stars
    236
  • 3 Stars
    94
  • 2 Stars
    38
  • 1 Stars
    46

Hotel visit

By

November 13, 2019

I had a good experience overall, the only thing was garbage was not remove from the previous guest and the bathroom ceiling needs some work

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Comfortable Atmosphere

By

November 11, 2019

club

I always enjoy staying at Holiday Inn hotels. The staff is always very friendly and willing to help in any way that they can. I always get a great night's sleep.

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Inexpensive and convenient

By

November 07, 2019

platinumelite

This Holiday Inn Express is a bit on the older side, but still well maintained and overall in good condition. Room was fresh and didn't smell old or moldy, carpet in good condition and not dirty, common areas were clean and welcoming. Food was good, fresh, and even on a crazy football Sunday was well stocked and the staff was very attentive.

PROBLEM THOUGH:
I stayed from Saturday through Tuesday, and never saw housekeeping. I even went to the front desk on Sunday night to request fresh towels and an extra blanket, and the desk attendant promptly got them for me and apologized. But on Monday - again, no housekeeping. Totally unacceptable.

I can't imagine this will happen to others, and would still stay at this hotel again.

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Great customer service; hotel needs upgrade

By

November 07, 2019

club

Our stay was for 2-nights. Staff was excellent. Felt valued as a rewards member. Hotel is due an upgrade. Hopefully it will come soon. Hotel in ideal location.

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My go to

By

November 06, 2019

platinumelite

Always stay here when in town. Great staff and location is ideal for me.

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Very outdated

By

November 04, 2019

Had a variety of issues. Mold in shower that was caulked over, bad paint, hard time controlling temperature, and bad water pressure. Do not recommend. Stay at another local HI.

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Pittsburgh late in the night

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November 03, 2019

club

I found this hotel very late in the night.
The availability and readiness to guest me were impressive.

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Staff

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November 02, 2019

platinumelite

Outstanding . Provided precise information I needed rather than expect me to know the details of how to get to the room, times of shuttle departure for the airport, hours breakfast served...

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Outstanding Staff and Service

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November 02, 2019

based upon my first experience here 2 months earlier, and the great staff during that stay, I chose this stay for my son's girlfriend who was flying out early in the morning. She needed to drop off her rental car, get a ride back from the airport, and a shuttle at 4am to the airport.

I booked the room with my Amenity points, and received early text communication from the hotel to make sure my necessities were met.

Staff made certain she was taken care of and off on time.

Without a doubt, would, and will stay here when I return to Pittsburgh!!

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great staff

By

November 01, 2019

club

had the opportunity of staying at this holiday inn and it was by far one of the best once I have stayed in. great staff all around front desk personnel, breakfast crew and cleaning crew. thank you for all that you do and how you do it.

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Hotel stay shuttle

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October 31, 2019

club

Our driver was the best he gave me alot of information and the staff was very pleasant the place was so close to where I was going and I liked that

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Great stay

By

October 29, 2019

club

We had a Clean room and a nice breakfast. The gentleman at the front desk was very friendly. Price was reasonable.

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