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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
89%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1469 お客様レビュー
89%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1469お客様レビュー

  • 5 スター
    978
  • 4 スター
    293
  • 3 スター
    85
  • 2 スター
    53
  • 1 スター
    60

By Far Worst Holiday Inn Stay I've Had

By

12月 29, 2021

club

After driving through a major snow storm in Vail, I arrived frazzled. Upon checking in the front desk person became very confused and had to go and check to see if the room the system was putting me in was already occupied thereby delaying my entry into my room. In the room there was no coffee maker, no cups of any kind. It was apparent the glass doors of the shower hadn't been cleaned in a couple days. The duvet cover was dirty and wrinkled and it was apparent it hadn't been washed in quite some time with a musty smell and several large stains on it. The carpet had quite a bit of dirt on it visible to my eye. I tried to get the tv to work with the remote and it didn't. The breakfast the next morning was fine, except with about 15 travelers in the room they ran out of coffee and I finally left after 10 minutes of waiting. When checking out I had to wait 10 minutes while the gentlemen ahead of me was having a similar experience with his room and was letting the manager know. She offered to not charge him for his room, but when I let her know my experience, the offer was not the same for me. DO NOT stay at this hotel.

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Best breakfast

By

12月 21, 2021

club

My favorite part of the stay was the green chili at breakfast! I had stayed in Golden a few months earlier, and the breakfast there was disappointing. So I was very happy at this Holiday Inn Express!

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They don’t care about you

By

12月 20, 2021

club

We like and recommend Holiday Inn Express to friends
After this experience I’m not sure
This was a VERY BAD experience
Nothing worked. Phone out of order. Business center closed
Help didn’t care about problems We we’re on ground floor looking at parking lot with no shade on window.

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No service, avoid at all costs

By

12月 17, 2021

First assigned a room that had hair all over the bed, then put in a room with no towels. Room not cleaned on day 2 and again no towels. Telephone at front desk not working so have to walk back and forth to collect your towels.

Towels were brought on the our last morning at 6AM, after complaint to IHG directly,, and delivered by banging on the door despite a DO NOT DISTURB sign.

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Clean Hotel

By

12月 05, 2021

Good value for clean room and great breakfast included in the rate.

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Comfortable bed and quiet room

By

11月 30, 2021

Had such a great stay the staff is very friendly and the rooms are very clean.

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Overall good enough, unless you're disabled.

By

11月 29, 2021

club

My family has used this hotel for Thanksgiving and Christmas holidays for the last 10 years. Our room was good enough. The suite was large and the bed was comfortable. The bathroom needs a refresh (the glass is wobbly), and the towels are diabolical. The safe was non operational. Coffee Capsules were hard to find unless you had the room clean which you might opt out because of CoVID. My Mother's room was unusable for someone with a wheelchair. They had a refurbishment and in doing so changed out the roll-in or walk-in showers with a tub. This doesn't work for someone in a wheelchair, and takes a substantial amount of space that previously was used to turn the wheelchair around in the bathroom. We may need to bring a professional to move help my Mother in the space provided. We asked about changing rooms, and the hotel has a single room with the previous set-up. We will need to look for an alternative hotel. If you have a wheelchair user, be aware that the dedicated rooms have limited space in the bathroom.

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Well relaxed while at the hotel

By

11月 21, 2021

All the staff was polite. Helpful. With needed information I will continue to let people know to stay at this hotel location. As I don't really like to stay in the Denver city limits. You will be glad you chose this hotel.

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Maintenance in Rooms

By

11月 15, 2021

HVAC fan was very noisy. When we arrived in the room it appeared that someone had been sitting on the bed. (Butt Impression on the bed) Fan in the bathroom didn't work. Breakfast room lacked supplies. The person taking care of the breakfast was very nice and apologetic for the lack of supplies.

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A great staff makes the stay

By

11月 13, 2021

platinumelite

The hotel staff Is exceptionally friendly, obviously led by a quality management team.
The hotel and room was clean, comfortable, and up to date.
I felt welcome, safe, and secure inside and outside.
Easy access from the highway.
Good breakfast.

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Good location, no heated water

By

11月 10, 2021

club

Bed was great and staff very friendly and accommodating. Problem we had was that the hot water was never hot, lukewarm at best. Clean room and fair breakfast

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Does not match reviews on internet

By

11月 09, 2021

No clean towels when I asked both times. Entire hotel smelt like weed even though you have to sign a disclosure that there will be no smoking in the room. Water was not even warm. A/C hardly worked.

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