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Holiday Inn Express Frazer-Malvern

1 Morehall Road , Frazer, Pennsylvania 19355

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
82%
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整體經驗

4.1

根據 746 評論
82%
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Ratings Breakdown

746評論

  • 5 星級
    385
  • 4 星級
    194
  • 3 星級
    67
  • 2 星級
    43
  • 1 星級
    57

Room was dirty when we arrived

By

12月 05, 2021

club

The staff was very nice but our room was dirty when we arrived. My friends also booked a room at this hotel and their keys never worked and had to get staff to open the door every single time.

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Heating not working, decor dated.

By

11月 27, 2021

platinumelite

I was given a room where the heating did not work and the refrigerator made a very loud sound. Response from front desk did not have much urgency and was initially told to wait till the maintenance person came back in 2 hrs. Then they allocated me a new room but did not offer any assistance in moving. Finally, no extra points or other recognition for the hassle offered on check-out.

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great location, avg hotel

By

11月 25, 2021

did the job for me being in town for the night, comfy bed, but not a good value. minor frustrations, but overall did the job.

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No service and no staff

By

11月 17, 2021

Room not handicapped as requested when reservations were made. Poor quality for exorbitant price no service. No breakfast, most food gone at 8 am and not replenished. Good coffee! No one at desk to check out. I was supposed to wait for manager to arrive in 20 minutes. outrageous price for quality of hotel. Manager was supposed to call me. Never heard from her.

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A pit stop

By

11月 17, 2021

platinumelite

Decent hotel stressed out by lack of staff. Don’t count on the breakfast.

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Comfortable stay

By

11月 16, 2021

The room was perfect for what I needed that day it was clean and stocked with clean towels.

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service tech

By

11月 09, 2021

great breakfast loved it, convenience of location for training ,
quick check in and easy check out. Greeted by desk and acknowledged if anything else would be needed let them know.
Would prefer to stay here again and have recommended the hotel to anyone that is traveling in the local area or thru Philly.

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Huge disappointment

By

11月 09, 2021

Tried reaching out to this hotel since 10/31/21 work no response. Hotel was so gross. Mildew

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Great customer service.

By

11月 07, 2021

The facility had great customer service from every person I met. The facility itself is poorly maintained. The the physical property needs repairs and updates. Limited limited breakfast options. Limited is it limited charging outlets in room.

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Great staff. Poor hotel

By

11月 06, 2021

platinumelite

When I checked into the room, there was MOLD actively growing in the bathroom. It was obvious there was a water leak above the ceiling. This was nothing new. It was obvious that it had been a long term problem. This room should have never been occupied until the leak was fixed and the MOLD was cleaned up. The staff did find another room that had to be cleaned, but the night staff pitched right in and had us in a newly cleaned room in short order. If it wasn’t for the excellent staff, I would give this hotel 0 stars This property is in desperate need of a renovation. There are other IHG properties nearby and I would go to one of them and not stay at the Malvern-Frazier Holiday Inn Express.

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Friendly staff

By

11月 05, 2021

platinumelite

Comfortable. Great location. Safe and clean! Great Restaurants within a 10 mile radius. Highly recommend Founding Farmers. Best meal I have had in years. Also close to great shopping!

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Nice stay

By

11月 01, 2021

I do recommend this location for anyone the staff was transparent not in the way, the front desk staff was amazing I have no complaints and I will stay at this location again before 2021 ends

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