Staff was friendly. Room was clean. I stayed in a suite and loved having a small fridge and microwave for my usage. Hotel was clean, high traffic areas were cleaned regularly. Good breakfast selection due to the circumstances
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Issues may be COVID-19 related.
ByQ's Bae 45
11月 15, 2020
Comfortable bed, minimal service. Hopefully the issues my family experienced were because of the changes due to the pandemic. We will stay here again but maybe when things are looking up.
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Disappointed
By123k
11月 08, 2020
Front desk staff was friendly, but outdated hotel and poor housekeeping. Limited house keeping with covid was understandable, but only once every 5 days, which even then they didn’t meet is not acceptable. When done room was not clean, no towels, soap, etc. there are plenty other hotels in thr area with more consistent service and value.
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Tiempo grandioso
By
11月 05, 2020
El hotel excelente. Muy limpio . Áreas comunes seguras. Personal muy amable. Nuestra segunda estadía y volveremos nuevamente por que nos encantó a mi y mi familia.La piscina divina.
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Excelentes instalaciones
ByKarlamc
11月 03, 2020
Lugar tranquilo para relajarse en familia; lugares cerca para comer como restaurantes y comidas rápidas. Él área de la piscina es perfecto para los niños. Hay muchos lugares turísticos cerca para toda la familia .
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Going the wrong direction
ByCEO123
11月 02, 2020
This was our second stay at this location with the first being May 2019. This time was less than desirable. We stayed a week and with COVID restrictions they didnt offer daily room service and a lackluster breakfast; but dont worry the rates remained the same....
We were told upon check-in they wouldn't be by everyday to clean which is ok; to a point. On the day they did come by to clean we returned to find 3 people in our room but as soon as we arrived 2 quickly left and nothing was actually done. Makes me wonder what could have happened had we not returned at that moment.
With COVID we traveled with our own cleaning wipes to clean the hotel upon checkin. One would think with "additional cleaning measures" this place would be spotless. Well, our cleaning wipes turned up some rather gross things. Overall the entire experience was a bit of a rip off.
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Great staff and experience
ByCh4india
11月 01, 2020
Front desk staff is very friendly and helpful. Our room was clean, comfortable and quiet. We highly recommend this hotel. The location is very convenient ... not far from Lancaster and close to lots of great food!
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Average Conditions and service
Byrock
10月 30, 2020
Had to wait at check in with no one in the lobby. Attendant was on the phone.
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Nice place to stay
ByPhil
10月 30, 2020
Clean and comfortable. Staff is awesome and this HIE is located with restaurants and a grocery store within walking distance.
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Lititz Holiday Inn Express
ByThe Don
10月 29, 2020
Overall, a pretty good experience. Generally clean and comfortable. No maid service if your stay is less than 5 nights. The carpet in the room (115) is old and tired.
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Lititz PA ALL GOOD
ByStellartravelor
10月 29, 2020
Nice quiet room. Nice hot jacuzzi. Comfortable. Covid put a damper on the hot breakfast, they allowed some apples and take out muffins.
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Could use a little more work.
Byjerryregis
10月 28, 2020
A little more attention needed when cleaning the room. There was a pile of trash that had accumulated between the bed and the night stand that looks like it had been there a while. The shower head was very dirty with layers of soap scum and stains... really could have used a replacement. While no one was slamming doors in the hallway (which was a plus) the floors sounded thin and you could clearly hear the people above walking and stomping. Housekeeping staff shouldn't be standing behind check-in counter, socializing and talking about their evening plans. More lights are needed... the hallways are very dark and conveys an overall gloomy feel. The rooms are updated but the common areas (hallways, stairs, vending areas, etc.) could use updates.
Relaxing
ByOtieohnee
11月 16, 2020
Staff was friendly. Room was clean. I stayed in a suite and loved having a small fridge and microwave for my usage. Hotel was clean, high traffic areas were cleaned regularly. Good breakfast selection due to the circumstances
Issues may be COVID-19 related.
ByQ's Bae 45
11月 15, 2020
Comfortable bed, minimal service. Hopefully the issues my family experienced were because of the changes due to the pandemic. We will stay here again but maybe when things are looking up.
Disappointed
By123k
11月 08, 2020
Front desk staff was friendly, but outdated hotel and poor housekeeping. Limited house keeping with covid was understandable, but only once every 5 days, which even then they didn’t meet is not acceptable. When done room was not clean, no towels, soap, etc. there are plenty other hotels in thr area with more consistent service and value.
Tiempo grandioso
By
11月 05, 2020
El hotel excelente. Muy limpio . Áreas comunes seguras. Personal muy amable. Nuestra segunda estadía y volveremos nuevamente por que nos encantó a mi y mi familia.La piscina divina.
Excelentes instalaciones
ByKarlamc
11月 03, 2020
Lugar tranquilo para relajarse en familia; lugares cerca para comer como restaurantes y comidas rápidas. Él área de la piscina es perfecto para los niños. Hay muchos lugares turísticos cerca para toda la familia .
Going the wrong direction
ByCEO123
11月 02, 2020
This was our second stay at this location with the first being May 2019. This time was less than desirable. We stayed a week and with COVID restrictions they didnt offer daily room service and a lackluster breakfast; but dont worry the rates remained the same....
We were told upon check-in they wouldn't be by everyday to clean which is ok; to a point. On the day they did come by to clean we returned to find 3 people in our room but as soon as we arrived 2 quickly left and nothing was actually done. Makes me wonder what could have happened had we not returned at that moment.
With COVID we traveled with our own cleaning wipes to clean the hotel upon checkin. One would think with "additional cleaning measures" this place would be spotless. Well, our cleaning wipes turned up some rather gross things. Overall the entire experience was a bit of a rip off.
Great staff and experience
ByCh4india
11月 01, 2020
Front desk staff is very friendly and helpful. Our room was clean, comfortable and quiet. We highly recommend this hotel. The location is very convenient ... not far from Lancaster and close to lots of great food!
Average Conditions and service
Byrock
10月 30, 2020
Had to wait at check in with no one in the lobby. Attendant was on the phone.
Nice place to stay
ByPhil
10月 30, 2020
Clean and comfortable. Staff is awesome and this HIE is located with restaurants and a grocery store within walking distance.
Lititz Holiday Inn Express
ByThe Don
10月 29, 2020
Overall, a pretty good experience. Generally clean and comfortable. No maid service if your stay is less than 5 nights. The carpet in the room (115) is old and tired.
Lititz PA ALL GOOD
ByStellartravelor
10月 29, 2020
Nice quiet room. Nice hot jacuzzi. Comfortable. Covid put a damper on the hot breakfast, they allowed some apples and take out muffins.
Could use a little more work.
Byjerryregis
10月 28, 2020
A little more attention needed when cleaning the room. There was a pile of trash that had accumulated between the bed and the night stand that looks like it had been there a while. The shower head was very dirty with layers of soap scum and stains... really could have used a replacement. While no one was slamming doors in the hallway (which was a plus) the floors sounded thin and you could clearly hear the people above walking and stomping. Housekeeping staff shouldn't be standing behind check-in counter, socializing and talking about their evening plans. More lights are needed... the hallways are very dark and conveys an overall gloomy feel. The rooms are updated but the common areas (hallways, stairs, vending areas, etc.) could use updates.