 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Room not well cleaned, no room servicing
Bywoodpeckerhaven
June 26, 2022
Our room was not well cleaned, and I had to wash or clean numerous items. There was absolutely no room servicing, so we had to take out our own trash, make our own beds, try to keep the bathroom clean, although we had no cleaning supplies. No fresh towels in three days. Toilet needed to soak in Clorox and then have a good scrubbing, and the shower curtain was mildewy. Very hard pillows and mattress. Workout room has very limited equipment, and the exterior didn't look as if anyone cared to make it pretty.
Best part of our stay was the breakfast, made and served by a young woman who works extremely hard and truly wants to please her guests.
Good experience
By
June 16, 2022
Room was clean and nice. Like everywhere else, this hotel seems to be lacking staff. Staff was very friendly, but my room wasn’t ready at check-in time. They said they’d had a lot of early check ins.
Clean, modern hotel
ByBlippiYCC
June 13, 2022
Hotel staff as great. Pool was nice. Gym equipment worked without issues.
Clean spacious breakfast area, with courteous staff.
Staff was nice. Room was good.
ByRbearcave
June 06, 2022
Room, bed, pillows all comfortable. Breakfast did not offer as many options as before but was sufficient. Overall good experience. Small fridge is ok but not much room in it for things like a tall tea container. Room was mostly quite clean but just found a few minor things in bathroom that could have been better.
Super Clean and comfortable room.
ByJ9only
May 27, 2022
I am so impressed with your front desk people. And your cleaning staff are doing a fantastic job, this room was spotless and comfortable. These folks should be recognized with an award or something. I am definitely staying here again in the near future.
Pets allowed and poor cleaning
ByRetan
May 03, 2022
Staff was very unprofessional in appearance and service. Pets are allowed and according to staff their sweepers don’t do the job they should? Room carpet was covered in pet hair.
Breakfast options were very poor.
Very disappointed in this Holiday Inn.
GOOD LOCATION AND NICE BREAKFAST
BySteve G.
May 03, 2022
Excellent location with nice breakfast options. Front desk seemed a bit overwhelmed. They were unable to find my reservation upon my arrival, but finally did so when I provided my confirmation number. Room lighting was poor.
FRONT DESK SEEMED OVERWHELMED
BySteve G.
April 28, 2022
Accommodations were decent, but the staff at the front desk seemed to be confused. I had reservations for two rooms, but they told me I had only reserved one. It was only when I was able to locate the confirmation numbers for both rooms that they were able to find my reservations.
Lighting in the room was poor, and the phone in the room was not operating. Breakfast options were decent.
Disappointing experience
ByBluescope
April 18, 2022
While checking in, the front desk employee stated that they never give eligible IHG members free upgrades. Upon entering the room, it smelled musty, as though the carpet had not been cleaned for several years. Are original plan was to stay for 3 nights however, housekeeping after the first day stated that they do not clean the rooms daily, but rather every two days. Not sure if this is the new standard for Holiday Inn Express. None of the rooms have no USB connections.
I have been a IHG member since 2011 and currently a platinum member. I book with IHG roughly 12 to 15 times a year. Under no circumstances will I return to this property.
What a shame!
ByDecka65
April 12, 2022
I used to enjoy staying here. Nice, clean and quiet. However my last stay, not to pleasant when I find out they have double charged me! I have tried to talk with a manager there multiple times! They either will "can you back in a day or two* OR the manager is not in at the time of my phone call and will return my call when they get back. To make it even better, the last person I spoke with ignored me when I asked for their name, was extremely rude and told me it is my fault that there is nothing they can do for me because I didn't ask them for a receipt. As with everything else I assumed the receipt would go to my email! I paid for my room with cash It took a half an hour to get checked in and I was charged a $50 hold that was also never returned. I have told them exactly what time I was there so they could run their security footage and see me hand the gentleman behind the desk my cash and pay for my room. The only thing that was supposed to go on my card was the $50 hold that I was supposed to get back. At this point I'm starting to wonder are your cameras fake? I really don't want to have to file a police report I don't want to have to take this any further then just me and the hotel manager but the manager will not even call me back!
Friendly staff and clean comfortable rooms
ByJoe B
December 19, 2021
We arrived late at night and still received full attention and service from front desk. Good night sleep, fresh breakfast, a dip in the pool and we were refreshed and on our way! We always look for IHG hotels when we travel.
A comfortable night
ByHolly
December 19, 2021
A good place to use for a base for the week when in town for business. It’s clean, bed is good, quiet and close proximity to shops, cafes bars etc. It just needs a freshen up and the bathrooms need a refresh as the shower wasn’t great. Otherwise service is always good, price is good and generally a good place. Would recommend if need somewhere easy and convenient in Lititz