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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
93%
Recomendar este hotel

Valoración general

4.5

en base a 392 opiniones
93%
Recomendar este hotel

Ratings Breakdown

392opiniones

  • 5 Estrellas
    276
  • 4 Estrellas
    65
  • 3 Estrellas
    28
  • 2 Estrellas
    7
  • 1 Estrellas
    16

Service Failure

By

25 abril 2017

Review related to attempted stay on 4/22-4/23. Used this hotel before with previous good experience. Checked in on 4/22 and was assigned room that had no working air conditioning despite being over 90 degrees outside, unit only made heat and inside room temperature was over 80 degrees. Housekeeping verified and said front desk would help. Front desk staff rude and offered only ultimatum of points or cancellation of reservation. My request for a different room at the same hotel or assistance in getting a room at another hotel was immediately refused. While things like air conditioning will break, hotel should accept responsibility for service failure and offer reasonable and useful efforts to make good on the problem. In this case the hotel was more interested in cancelling the reservation and making me go away instead of dealing with their service failure. I have stayed at this hotel several times in the past with good experiences. I'm not sure I would recommend this hotel anymore. Why would I? Front desk was more interested in cancelling my reservation than fixing the problem and that certainly sends a strong negative message.

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recent stay

By

19 abril 2017

always stay at this location and have always been treated well and will most likely stay here in the future

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From the front desk, breakfast, the pool, housekeeping was excellent

By

13 abril 2017

club

Same as above.. excellent.. looking forward to another stay soon

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Awesome

By

13 abril 2017

Absolutely unbeatable at this price point period.
The staff is great the rooms are comfortable. Definitely a winning choice

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Great location--Comfortable and great service

By

12 abril 2017

A beautiful stay. I will certainly stay at a Holiday Inn on my next outing.

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Holiday inn

By

09 abril 2017

Excellent staff, courteous and helpful. Excellent breakfast choices and availability. Easy access from freeways and plenty of parking close to the room.

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Comfortable beds

By

06 abril 2017

club

I love this hotel because it is clean, comfortable beds, and close to the freeway. It also has shopping and eateries near by.

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Great Hotel to stop and rest from long drives.

By

04 abril 2017

club

We stopped here on our way back to Utah from Anaheim, it was perfect super clean and comfortable. Great price, and the breakfast is included. That is always a bonus considering it cost at least $20 to feed my family 4. We loved the updates and it is so easy to get to from I15.

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Nice surprise

By

03 abril 2017

We were travelling very slowly on hwy 15 due to a couple of accidents. We pulled off the fwy to get coffee and noticed the Holiday Inn Express. We decided to get off the road and stay for the night since the price was very reasonable. It was a very pleasant experience and very nice and clean hotel. The room was comforable for our family. The children enjoyed a clean indoor pool and we all enjoyed the complimentary breakfast. I'm glad we decided to stay.

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Excellent Hotel

By

02 abril 2017

club

Hotel is very nice and ckean . Rooms are bid and beds are so comfortable.... Indoor pool and jacuzzi was great and very relaxing!!! Love this hotel. I sure will be back for another stay.

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Great night

By

01 abril 2017

club

It was a great place to stay good food and clean rooms

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Wonderful stay

By

30 marzo 2017

platinumelite

my stay at the Holiday Inn Express in Hesperia was a wonderful stay and relaxing moment for me and my wife we enjoyed the breakfast the people and the service they help me with my problem with my vehicle it was wonderful thank you

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