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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
88%
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Valoración general

4.3

en base a 291 opiniones
88%
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Ratings Breakdown

291opiniones

  • 5 Estrellas
    175
  • 4 Estrellas
    63
  • 3 Estrellas
    22
  • 2 Estrellas
    23
  • 1 Estrellas
    8

Good place to lay your head

By

2017 五月 14

If you are looking for value...go next door. This hotel is under renovations and are not discounting rates due to it. The rooms are dated and needing a complete overhaul.

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Great stay

By

2017 五月 13

club

Prestine and comfortable. Breakfast great and staff very friendly!

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Business overnight

By

2017 五月 05

Comfortable bed and attentive staff. Hotel under Reno. Room could use renovation as well, it comfortable nonetheless.

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Too much Renovation

By

2017 四月 26

Good stay, but warn folks about renovations. I would have moved 10 miles down the road to another Holiday Inn Express that was brand new!

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Hard bed. Hot water snoooze

By

2017 四月 14

Beds were hard. Hot water barely worked. None on some days. Vending options were very poor. Same for breakfast. Staff was friendly and accommodating.

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Awesome staff and bed!

By

2017 四月 06

club

The staff at this hotel were very friendly and helpful. I went down to get breakfast and bring up to our room. I was struggling with carrying everything and a very helpful staff member offered me a tray. Earlier in our stay I was looking for the stairs and a staff member noticed and asked if he could help me with something. We stayed two nights and didn't want our room cleaned in between. I brought out my old towels and the cleaning staff was more than pleasant to give me more and whatever else I may of needed.
The bed was very comfortable and blankets smelled great and were very soft.

The hotel was in the midst of being remodeled, so you could tell it was being worked on. That was the only unpleasant thing to the eye. Although, it was not dusty and did not effect the quality of the room. Which was excellent.

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Under Remodel

By

2017 四月 03

club

Great Staff but the site is currently being remodeled.

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Glad to find hotel open in a blizzard

By

2017 三月 24

club

Like finding a friend, travel was banned and I needed a place to lay over. Glad to find HI Express open with a room available.

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Nice hotel, could use some updates

By

2017 三月 19

The staff were very friendly and we're helpful during the winter storm in the area. The rooms could use some updating and I would have liked gravy and biscuits likes the others serve but this one did not have them.

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No hot shower

By

2017 三月 10

Everything and everyone was nice except there was no hot water in the shower

Publicado porHotelStaff
2017 三月 11
Dear Valued Guest, I am sorry to hear about your issue with the hot water. I will be sure to look into it. I hope you will choose to stay with us again on your next trip to Rochester. Thank you, Brian Ugorek General Manager
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Great staff and comfortable hotel

By

2017 三月 08

club

This is my go-to stay in Rochester for business. Staff is super friendly and I was able to relax after long days.

Publicado porHotelStaff
2017 三月 08
Julia2, I am glad to hear that we are you go-to place in Rochester! I hope you will continue to stay with us each time your here in Rochester. Thank you, Brian Ugorek General Manager
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great location

By

2017 二月 27

Great place to stay in the Rochester area.
Many convenient restaurants very near by.

Publicado porHotelStaff
2017 二月 28
Thank you so much for your review of our hotel. We appreciate your loyalty as an Gold Elite Rewards member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Leslie M Assistant General Manager
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