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Hotel Indigo Traverse City

正佳大路路口| 特拉弗斯城 密歇根州 | 49684| | 1-231-9320500| 向酒店发送邮件
1-231-93209001-231-9320500
Hotel Review
宾客评论
Hotel Indigo Traverse City

Hotel Indigo Traverse City

宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
90%
推荐此酒店

整体体验

4.5

基于 1215 评论
90%
推荐此酒店

Ratings Breakdown

1215评论

  • 5 星级
    826
  • 4 星级
    228
  • 3 星级
    80
  • 2 星级
    47
  • 1 星级
    34

So dissapointed by staff and manager

By

2020 十月 23

club

I am so sad that I have to write this review. Our stay was enjoyable, and the valet guys and front desk staff at check in were so friendly and nice. At check in our room did not have toilet paper and the Kleenex was out. They did bring these items right up when room service was called.
My frustration comes with my card being charged 2x for our room and room service. At check out I was never issued a room bill besides what was give to me when I reserved the room through IHG. I have called multiple times to rectify this, both front attendants I spoke to were extremely rude to me. One being someone name Rozz? Treated me like I did not know what I was talking about nor would she let me even speak to explain the situation. She did not want to transfer me to the Manager Bridget, but said she would leave a message for her to call me the next day, which she never did. I even called with a representative for my card on the line to help me talk to someone, and the gentleman who was helping at the desk said the Manager Bridget was doing house keeping and could not come to the phone?? He was also very rude and over talked my representative, which was all on a recorded line (After putting us on hold and talking to her) I’m sorry, what manager does house keeping in a upscale hotel??
Both myself and I Left a message for the manager, and surprise surprise no phone call back. I have been over charged almost $700 and they really don’t care. I have a claim in and trying to contact a corporate office, otherwise I have to wait 21 days for an investigation.
I travel frequently and this was my first stay here, I was so excited that this could be a new stop for me as I travel to traverse city often. But now with this not made right, I will not travel again and make sure everyone I know, knows not to stay here.
I’m reaching out hoping someone reads this and makes this right. Charging the full amount twice is not acceptable, and the way I was treated each time I called was heart breaking, being treated as if I’m in the wrong, and being over spoken to when I try to talk

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Awesome stay!

By

2020 十月 21

Beautiful hotel! Very clean, friendly staff! Great stay!! Will go again very soon.

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No sleep

By

2020 十月 21

The noise level in this room was horrendous!! How could you not have soundproof windows???
Your staff is excellent but I could never recommend this hotel based on the inability to get a night's sleep.
The staff provided me with a box fan the 2nd night and that helped to block the street noise but it was really trading one noise for another.

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Awesome Fall Adventure!

By

2020 十月 20

platinumelite

We loved this hotel and amenities, we came up to do wine tours and enjoy Traverse City. Was a wonderful experience, and highly recommend Hotel Indigo!

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Quick Business trip

By

2020 十月 20

club

For the cost of the room, I was disappointed.
The hotel is across the street from Lake Michigan. The view from my room was an air conditioner unit.
See photo attached.

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Traverse city

By

2020 十月 20

Loved the hotel if you stay on the lake side. Our room literally faced a brick wall. We asked to be moved but were told everyone had checked in and no rooms were available. This was at 4 pm and we saw guests checking in all night. So if u stay there request a room above the top two floors or you you will be facing a brick wall or the roof of the buildings next door! The rooms were decorated great and very clean otherwise.

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Good stay

By

2020 十月 19

club

Good times fun night life wonderful custermer service and awesome views.

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Nice and clean

By

2020 十月 19

club

Felt safe and very secure. The off season was a good choice but I’d love to be back after the pandemic has passed.

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Loud traffic all night

By

2020 十月 18

club

We had a room on the bay side, which turned out to be a poor choice. The noise on the main road was terrible all night long. Everyone was very pleasant, but I was not asked how my stay was when I checked out. The room was spacious and clean, but furniture was a bit run down. The bathroom had a huge walk-in shower, which was a nice surprise, but the grout on the bathroom and shower floors was a little grubby-looking. The fan on the heating/cooling unit was very loud.
For the price, I expected there would be a refrigerator in the room, but there was not. The location is conveniently within walking distance of the downtown shopping area. There is no free parking nearby, and they charge for valet parking.
I would definitely recommend avoiding rooms on the bay side.

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SO EXTREMELY DISAPPOINTED IN STAFF AND MANAGER

By

2020 十月 17

club

I am so sad that I have to write this review. Our stay was enjoyable, and the valet guys and front desk staff at check in were so friendly and nice. At check in our room did not have toilet paper and the Kleenex was out. They did bring these items right up when room service was called.

My frustration comes with my card being charged 2x for our room and room service. At check out I was never issued a room bill besides what was give to me when I reserved the room through IHG. I have called multiple times to rectify this, both front attendants I spoke to were extremely rude to me. One being someone name Rozz? Treated me like I did not know what I was talking about nor would she let me even speak to explain the situation. She did not want to transfer me to the Manager Bridget, but said she would leave a message for her to call me the next day, which she never did. I even called with a representative for my card on the line to help me talk to someone, and the gentleman who was helping at the desk said the Manager Bridget was doing house keeping and could not come to the phone?? He was also very rude and over talked my representative, which was all on a recorded line (After putting us on hold and talking to her) I’m sorry, what manager does house keeping in a upscale hotel??
Both myself and I Left a message for the manager, and surprise surprise no phone call back. I have been over charged almost $700 and they really don’t care. I have a claim in and trying to contact a corporate office, otherwise I have to wait 21 days for an investigation.
I travel frequently and this was my first stay here, I was so excited that this could be a new stop for me as I travel to traverse city often. But now with this not made right, I will not travel again and make sure everyone I know, knows not to stay here.

I’m reaching out hoping someone reads this and makes this right. Charging the full amount twice is not acceptable, and the way I was treated each time I called was heart breaking, being treated as if I’m in the wrong, and being over spoken to when I try to talk

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Long Weekend Getaway

By

2020 十月 16

club

Beautiful hotel and great location. The bathroom was fabulous!

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Beautiful clean room

By

2020 十月 14

platinumelite

Very clean room and bathroom. Nice hotel within walking distance of stuff to do.

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