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Hotel Indigo London - Paddington

12 to 20 London Street Paddington| London | W2 1HL| United Kingdom| 44-020-77064444-| ホテルにメールを送信する
44-20-7706110044-020-77064444-
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Hotel Indigo London - Paddington

Hotel Indigo London - Paddington

お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
89%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1577 お客様レビュー
89%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1577お客様レビュー

  • 5 スター
    992
  • 4 スター
    372
  • 3 スター
    99
  • 2 スター
    67
  • 1 スター
    47

Curate’s egg.

By

12月 06, 2021

I was checked in to a room that was already occupied. Very, very embarrassing as occupant looked at me with horror in their face when I used the desk issued key to enter their room. Optional room was glum and depressing (don’t book a room at the rear of the hotel if you want a chance at a view - or any kind of light). Felt cheated as I’d booked this well in advance. Horrible communication between hotel and adjoining restaurant. Restaurant staff gave completely conflicting information about what was on offer and what was not for breakfast. Managed to finally understand my diner’s rights by day 4 of 5 so, yeah, breakfast was a mystery every day. One of the desk staff was very helpful. He gave stellar service but, in truth, all the others were very stand-offish, so not a great experience overall. I like a firm mattress. The mattress in the room was really high (you would need to be near 6 ft tall to easily get into this bed) and was also on the soft side so I sank into it, making movement quite challenging. By the end of stay (5 nights) my shoulders and neck were in agony. Supply chain issues made some aspects of room maintenance challenging for the cleaning staff so I think, overall, they did a great job of keeping the room up to scratch.

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London trip with girlfriend

By

12月 03, 2021

This hotel was amazing my mom treated us as it was my girlfriends first visit to meet them. It was in a very centralized location. The staff a very courteous on checking and throughout my night stay I cannot fault hotel indigo Paddington .

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A Very Disappointing Stay

By

12月 03, 2021

The room was very dirty. There was no hot water. Nuno the duty manager confirmed that there was no room he could move me to with hot water. Fabio on the front desk wasn't wearing a mask. The hotel's approach to COVID is disappointing and the hotel breakfast is outsourced to the restaurant next door. There seems to be little co-ordination. i was told by the restaurant I needed a voucher. Fabio on the front desk told me I didn't. The GM showed little interest in my issues. She didn't even read my 3 emails and when I checked out at 12.30pm I asked why she hadn't called me in my room and she said she hadn't read her emails yet. Nuno the duty manager either didn't brief her or she couldn't be bothered to read the emails or contact me. It appears to me that the lack of leadership from the GM is affecting the rest of the service delivery. I would not return. I am still waiting for my points to be returned.

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Tiny room, unwelcoming restaurant staff but excellent reception staff

By

12月 01, 2021

platinumelite

The room I was given was tiny and did not match what I had seen on the website. I am a Platinum loyalty member so usually given an upgrade, but it seems I was actually downgraded. I queried this with the staff member on reception and he told me the hotel was actually overbooked.
I wanted to eat in the restaurant but as it was quite late (but not very), the manager did not want me to eat there. It was only the reception guy who came to the rescue and had to be very assertive (!) that I should be served. Frankly the reception staff member (L**) was outstanding and a credit to this hotel.
Indeed his helpfulness and empathy was the only good thing about this stay.

I used loyalty points for this stay which was a number higher than I was expecting, and felt very shortchanged. The room was so small and not sure you could swing a cat. I was hoping to recommend this hotel to family members (due to ease of access to London and Heathrow) but feel I cannot do that now.

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Excellent location - would recommend

By

12月 01, 2021

Excellent location and friendly staff. Would definitely recommend this hotel and would book again.

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Cheerful, friendly welcome

By

11月 30, 2021

I really enjoyed my short stay at this boutique- style hotel. Very close to Paddington station on a nearby quiet street. Excellent, stylish room, lovely big fluffy towels, and good service in the bar.

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Clean, cosy and comfortable

By

11月 29, 2021

Staff were so welcoming and very helpful. We would definitely stay again. Close to tube and amenities. Room was a delight to stay in, decor was fab. Thank you for such a lovely stay.

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Priority Club Booking

By

11月 29, 2021

Used points to book a room for my wife, her sister and kids for a trip to London for the weekend.

Really disappointed receiving my wife's comments on her return.
It would seem that the room was in the cellar with little natural light and no opening windows. The TV had no remote (one was brought to the room though). There were no tea and coffee making facilities in the room, she went to reception to request some to be told to report it to someone. Is that not what she was doing reporting it to reception?
They were not offered a welcome drinks on arrival either

Got the impression that because this was a priority club booking that they have tried to supply the minimum they can get away with and gave her a room that wasn't generally used, and the reason why there were items were missing from it.

One a positive note though, she said most of the staff were helpful with regards to directions etc.

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Not quite an Indigo standard

By

11月 28, 2021

Great for proximity to station and Heathrow express hotel standard dropped since last visit and certainly not value as an ihg member
Not again

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Ideal location

By

11月 26, 2021

Charming and helpful receptionist. Quiet room; great night's sleep!

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Great service and very comfortable

By

11月 26, 2021

It was a lovely overall experience and well located! Close to Paddington station! Interesting shops and good choice of restaurants nearby!
The hotel was most comfortable, clean and quiet with good soundproofing! I loved it!
I was here on business being granted the Freedom of the City of London and the staff took a warm interest in this!

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Nice hotel bad experience with brwakfast

By

11月 25, 2021

platinumelite

Waited 45 mins for breakfast asked twice had to leave not eating

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