Waterfront City
Batam
29422
Indonesia
Check In: 3pm
Check Out: 12pm
Check-in Age:18
When you book directly with us, we promise you’ll always get the lowest price online. If you find a better price somewhere else, we’ll match it and give you five times the IHG® Rewards Club Points, up to a 40,000-point maximum – so you can focus on your stay, not your wallet.
Your room is guaranteed.
We do not charge any booking fees for making reservations directly with us.
IHG takes your privacy seriously and works to protect you. All personal information you provide is encrypted and secure.
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.2
92%
Recommend This Property
|
So near yet so far
ByShade
08 February 2025
Comfortable stay. Had some hiccups after check in but was immediately solved after I reported.
Room service have many unavailable items. When ordered something through the system, expect a call to say that it is not available. Given the location of the hotel where amenities are almost non-existent, they should ensure and stock up.
The main restaurant service is marvelous. Although a bit haywire but all good. Egg station counter should have an ordering system to prevent guests from queueing for hours.
Tea Tree Spa - Outstanding
ByCTMusna
03 February 2025
Thank you to the Holiday Inn Batam Tea Tree Spa for their outstanding service. I visited this property to recover from a leg injury, and the hotel staff were amazing in their suppor of my recover. Bags of ice, helpful staff, and most importantly the excellent skills of the staff at the Spa. Thank you to Miss Ucik and her team for their support and care for me during my recovery.
Wonderful Hospitality And Service As Always
ByHomeAwayFromHome82
17 January 2025
Returning to a "Home-Away-From-Home", heartwarming to meet people who always make our stay a memorable one.
Great stay !
BySivaganesh
09 January 2025
Excellent resort for both business and family stay.
Great Stay
Bykirikanan
07 January 2025
pleasant stay, warm hospitality
breakfast starts with long queue at egg section and the guy in task did a great job with good communication to ensure we are waiting in patient
Booking and Package details
ByPatty
04 January 2025
Japanese and Chinese restaurant are nice. Good quality and taste.
Booking:
I needed 2 rooms at different types, the application doesn’t allowed me to do so at the same time. I had to make 2 separate bookings. Which was not convenient and created worries if the 2nd booking would be confirmed while the first room was already paid.
Package details:
I booked half board because some reviews said the hotel location was far from everything. I tried to find out about the dinner condition but it was not explained when paying. I only found out at the checkin that it was limited to 20 SGD per adult and 10 SGD per kid. A. We are 5 adults and 2 kids (9 and 5 yo) and booked one 2 bedroom suite and one king room. Were these normally accommodated 6 adults which resulted in 20 SGD dinner x 6 Pax plus 10 SGD for 5 yo?
B. Vouchers were barely enough to pay in your restaurants.
So better to give all details at booking so customers can consider if it is worth paying.
Swimming pool:
The hotel should be strict on appropriate swimwear. Shorts, football shirts, T shirts should not be allowed.
Excellent services, great spa experience
ByMike196928
03 January 2025
As regular guest I've enjoyed another great stay at the Holiday Inn Resort Waterfront in Batam, offering a wide variety of amenities, food and beverages, sports and relaxation opportunities.
Specifically like to mention the great steak I had made by Ronny and his team of cooks, and the wonderful spa experience and massage from Myrna.
Thanking the team for their excellent services, hospitality and kindness.
Comfortable for family vacation
ByYusri
02 January 2025
Comfortable for family vacation.
Room booked may prepared before guest member is coming
Great stay
BySheikh
30 December 2024
My family had a great experience at this hotel. We were able to relax. Went to the spa and the experience was also great. The breakfast spread was also great. My young daughter is a fussy eater but was able to enjoy the breakfast as well.
Excellent stay
ByJeferson
19 December 2024
Incredible staff, every body always smiling and trying to do their best for the guest good stay... I live you guys!!!
A bit far from downtown and nothing surrounding
ByDave
15 December 2024
Nice hotel and resort but location wise is not convenient at all.
great stay, very helpful and attentive staff
ByDrey58
03 December 2024
F&B was very good, staff remembered who i was and greeted each time. no complaints.