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It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Ways to Earn

It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Ways to Earn

Congratulations!

You have now earned Gold Elite status.

Explore the Benefits

Ready for some great rewards? Redeem your points for free nights, flights, merchandise and more.

Ways to Redeem
Create PIN
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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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Forgot PIN?
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We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Customer Care

FAQs

Access our information centre to find answers to most Frequently Asked Questions.

Submit

Submit an online form to notify us of a problem or concern. We will review your issue and get back to you in a timely manner.

Contact

Need more help? Contact your nearest Worldwide Reservations Office.

Most Frequently Asked Questions


Reservations

It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.

IHG® Rewards Club

You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
You can call your nearest IHG® Rewards Club Service Centre or email us to retrieve your membership number.
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.
Simply go to the IHG® Rewards Club home page, enter the email address we have on file for you and click Need/Forgot PIN#. Our system will automatically email your PIN to you at that email address.