14500 Continental Gateway
Orlando, Florida
32821
United States
Check-in: 4PM
Check-out: 10AM
Età check-in:21
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Orlando Suites - Waterpark"/>
Recensioni degli ospiti
Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.
58%
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Esperienza complessiva 3,2
58%
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Worst birthday stay
DiShan
agosto 25, 2025
The entire stay the elevators did not work I was so annoyed . One of the tvs in our room did not work and also we had no ice machines on our floor so just imagine the torcher. Also no one told us we had to pay to use the game room they told us we need wrist band to use it. I doubt I will ever go back not worth it. And parking is $30 a night my foot was hurting going up and down the stairs. Also not to mention I was charged $84 for amenities and was unable to use it the first day we checked in at 4 it was closed and the rest of days they have no urgency to open the pools
Not at all what it seems
ByAndreina
agosto 25, 2025
Our bedroom had a strong smell like mold/humidity. Bathroom was dirty and space was very small with some bedrooms not having a door.
Great place for grandparents/grandchildren
ByOl grandpa
agosto 23, 2025
We have not had a better experience at any other resort like the time we spent here.
Staff 10/10
Amenities 10/10
Waterpark 10/10
Check in was good
ByMiriam
agosto 22, 2025
Hotel
Looks in down and housekeeping service is below average.
Water features were not available
ByFamily of 6
agosto 20, 2025
We were disappointed. We booked this for the water amenities and they weren’t available. The front seat refunded one days worth of resort fees, but we still paid much more overall than somewhere without the water features. On the other hand, the room was clean and comfortable. Regardless, due to the price and unreliability of the water amenities, we will not return and would not recommend.
Good place to stay. Enjoy every moment
ByRonald
agosto 19, 2025
Myself and my family have stayed there for many years now each year it gets better and better the staff is even better than last year Lee cleanliness is overall excellent the full area is such a great time for the children need to be touched up a little bit with more comfort hey Google the bar and grill I give them a 8 out of 10 could offer more at a small cheaper price
No satisfied
ByFernando
agosto 16, 2025
Poor experience, I was expecting way more for the price and the 4 star rates. The pictures looks way better in the website than in the reality.
The best stay you will ever have
ByShasta
agosto 16, 2025
This is the top of the line the stuff is great they will help you in anyway they can .they have golf carts that will help you get your stuff because of how big there place is.they have maps that they give you when you first get there and have them all over the place so you no where you are at they have a game room food and movies and pools and more I was there for work but the next time I have to go there I will be bringing my kids with me the will love it thank you for the best stay I have ever had
Never going back
ByNunubabi88
agosto 15, 2025
We weee told they had 5 restaurants on site and they do but only two are open if you go during the week which cause us to have to leave off site and spend over 400 on food while there the sirens blared for hours for testing my sensory sensitive child did not like that the “mall” closed early one day we went to try to eat on site and the day we did but food on site at burger theory the food was dry and hard we ordered 20 wing combo with 6 tenders and a basket of fries for 60& a pure waste of money we didn’t eat but two “party wings” the water park closed early twice due to weather we had to wait for towels it was a pure waste of money and i would never recommend.
Unhappy birthday
ByTiffany
agosto 15, 2025
We don’t stay here but it was my daughter’s birthday and she wanted to stay at the water park hotel.I personally had way more cons than pros with our stay.
First, we arrived at 5.00pm to check in. I didn’t reach the front desk for over and hour and missed out dinner reservations .
Second, our room had a few issues. The couch bed had a hard time coming out. My children had to go to the car because there were no extra blankets or pillows for the pull out.
Third, the water park was closed at 630 and never reopen that evening.The next morning we went to the water park and there were no chair to sit in the pool was super crowded.
The condition of this hotel is not what I expected. My room was dirty. The floor was all scratched up and disgusting. I was cigarette and all over the walkway in front of our room and we don’t smoke. The pool area was dirty and the chair cover and mold and mildew. This is not from one of your hotels not to mention that parking was a nightmare by myself another party I handicap and have to park halfway across the property just to find a parking spot. This is unacceptable. We went to the marketplace on Sunday to eat and nothing was open except for pizza and I cream
I don’t think we’ll be back to this resort again holiday inn do better
Amenity Issues
ByAnna
agosto 14, 2025
The hotel itself was nice however, they charge $69.00 a night for amenities. On Friday, August 09, 2025 there was bad weather until approximately 5:30-6:00pm. Once the weather cleared the hotel did not reopen the pool area and we were told it would be closed despite the weather clearing. There were three more hours to enjoy the amenities. We took the children inside to the game room which kept them busy however we were unable to use the food court due to them not excepting credit or debit cards. The following day the pool was to open at 9:00am. We had to stand in line because there were no employees to cover the pool area at that time. The pool employees/lifeguards did not show up to the pool area until 9:30ish. The weather became bad again and the pool closed at approximately 2:00 for safety reasons. The weather cleared at approximately 4:00pm and they did not open the pool area back up. We then took the kids inside to get lunch. The pizza place was open however the other restaurants opened late and were supposed to open at 1:00pm. After the pool was not open by 6:00 with the weather being cleared for a few hours I contacted IHG. The customer service representative then called the hotel and inquired about the pool being closed. About ten minutes later the pool was magically open. I then received an email from the front counter manager that she would add points to my account. I requested to have the amenity fees refunded with no response. The amenity fees should be refunded due to the lack of urgency to make the customers happy and continuing to keep the pool closed when there is no valid reason to do so.
Overrated.
ByGlow
agosto 14, 2025
No ordinary check in process. I was wonderfully greeted by Victor as he saw I was very lost. He directed me to a line that took over an hour before I was checked in. Then the receptionist was scripted tired, and over worked but she did her job. However, the remaining charge she stated seemed off so I quickly did the calculations and it was almost $100 over expected. Had I not questioned she would have took my money with no issue. After I brought it to her attention she says oh that was just parking costs I waived. Yet when she was scripted she assured me I had the breakfast and parking package.
After I get to my room because the place was so large I wanted to be proactive in finding out where we go for our paid breakfast package. The representative was so sarcastic and made it seem like I should know what to do and where to go. After I called out his poor customer service he redirected and gave me an answer good enough that I felt I’d find my way in the morning. Get to breakfast in the morning and although paid I had to spend $15 for my daughter because she was over 11. There was a nice buffet and variety but it wasn’t good enough to go back the next morning. We just ate elsewhere. I also got the room with kitchen expecting to cook a few meals throughout the stay but there was no oven and hindered what I was able to do.
The room was clean. We had enough towels and the most important things went well. We didn’t get to use the waterpark because the rain, but I truly felt like the place is overrated. I paid more and traveled further because of the advertised amenities, but I wish I would’ve spent less at another room much closer to the attraction we came to visit.