Staybridge Suites Hillsboro - Orenco Station

Don't bother, stay somewhere else.

BởiMangy Traveler

tháng 10 21, 2025

I am currently a Platinum member and travel extensively for both work and leisure. I have made IHG my hotel chain of choice because I am consistently impressed by the cleanliness, comfort, and value I receive when staying at hotels in your chain. I mention this to highlight that I have extensive experience with your brand and am familiar with the minimum standards of quality that I, as a guest, have come to expect. My stay at the Staybridge Suites in Hillsboro, Oregon - Orenco Station was severely lacking.I arrived on October 10, 2025, for a 10-night stay. When I arrived, a sign on the desk informed me, and the woman working the front desk also confirmed that the key card machine was down and they could not currently create any new keys. She stated it had been down for a few days, but that “we are working on it.” I was really frustrated, and had I known this in advance, I would have requested to be moved to a different property because this is a considerable inconvenience, constantly having to be escorted back up to my room, along with everyone else in the hotel. On Wednesday night, I returned from being out late, and another gentleman was checking in at the front desk. I let the woman at the front desk know that I needed to be let into my room and she insisted that she take us both up to our rooms together because ” you two are on the same floor, isn't that nice?” I offered to wait multiple times because I did not feel comfortable with this, but she insisted. She then asked me, in the elevator in front of the other guest, who was a single male, and I was a single female traveling alone, for my room number. This made me feel extremely unsafe knowing that there was a man on my floor who knew what room I was in and that I was by myself. I know it is standard practice in hotels not to disclose a guest's room number aloud when handing them their room key, so I was extremely confused that she was sharing room numbers with multiple guests. The door issue was not fixed until Thursday, a full six days into my stay. There is no excuse for something as integral as a door key machine to be left out of order for that long, especially over a weekend. I opened my dishwasher on Tuesday morning for the first time since I arrived to put some dirty dishes in. When I did, I was hit with the overwhelming swell of sewage and rotting food. There was standing, rancid water and rotting bits of food in the bottom of my dishwasher. I then went down to the front desk to alert the woman working there that my dishwasher was broken and explained the problem to her. She assured me that she would contact maintenance, and my dishwasher would be fixed that same day. I arrived back late Tuesday night to a still-broken dishwasher and an overwhelming smell of rotten food. On Wednesday morning, I went down to the front desk to inform someone that this issue was still unresolved. There was a man who appeared to be in his twenties, with red hair and a red beard, standing behind the counter in an oversized green hoodie, gray sweatpants, and sneakers, wearing no name tag. I thought he was a guest who had just happened to go behind the desk. He then asked how he could help me, and I realized that he actually worked there. I explained the problem to him again, and he told me, “Well, our maintenance guy is off on Tuesdays, Wednesdays, and Saturdays, so the soonest I can get that fixed for you is tomorrow.” I explained there was an odor that was growing stronger in the room and I needed it fixed sooner, he said that he would try and get the maintenance guy in, and when I returned later that afternoon, he said that “ the maintenance guy is coming in on his day off, just for you, but he can't be here until after 2:00 p.m. but it'll definitely be fixed today.” My dishwasher was still not fixed when I returned later that night, and the odor had worsened. I also had ants in my bathroom, which I had mentioned to the man at the front desk when I reported my ongoing dishwasher issues. The ants were still there when I returned later Wednesday night. Thursday morning, I returned to the front desk with the woman who had initially assisted me on Tuesday morning and informed her that my dishwasher had become increasingly smelly and was still full of rotting food and rancid water, and that I now had ants, despite nothing having been done. She stated that the general manager was coming in and they would absolutely get that fixed that day. To her credit, when I arrived back around lunch time, my dishwasher was fixed and working properly, and a cycle had clearly been run. I also had no ants in my bathroom at that time. The general manager then arrived at my door shortly after and explained that he was reprogramming the door locks. I could go downstairs and retrieve my key card at any time. He also informed me that he had personally overseen the repair of my dishwasher. I thanked him, but let him know that I was frustrated that it had taken three days to get that fixed. The ants were a continuing issue for the rest of my stay, but considering how well they had responded to my previous complaints, I didn't see a point in letting them know that it was still ongoing. It is making me reconsider my relationship with the entire IHG brand, and I will never stay at this location again.

The Most Comfortable Rooms: Well Designed!

ByKaren

tháng 10 20, 2025

This was one of the best stays I have had at a hotel! First and foremost, the employees are amazing and go out of their way to make sure everyone has a positive experience and stay. Shadelle immediately greeted me and was so friendly and since it was a business trip she helped me to find my discount as an educator, and I was so incredibly grateful, she answered all of my questions and I could tell she really cared about all of the guests there. Jesus, the manager also made sure that I had everything I needed and he was very welcoming as well.
The rooms were the best, they were well designed, and the layout was so much more user friendly than most other hotel rooms I have stayed in. The kitchen was very accessible, and where the couch, bed, and bathroom were, made it a much more comfortable room and the tv could be watched from anywhere in the room. The breakfast had so many different options. I went for a walk in the morning and the hotel is beside some very cute neighborhoods to walk through, great location. I will for sure stay at this hotel every time I am in that area, comfortable, quiet, I highly recommend, nicest people and best night's sleep I have had in years, at a hotel!

hotelStay

BởiJust J

tháng 10 07, 2025

Kỳ nghỉ khá ổn….chỉ mang giày hoặc tất. Kiến hãy chủ động sàn phòng tắm. Nước tắm chỉ ấm. Bữa sáng miễn phí mỗi sáng nhưng tôi nghĩ họ sẽ phục vụ đồ ăn thừa trước.

ByAugust Visit

tháng 8 20, 2025

Always love staying here. The majority of staff are awesome. Kudos to Jesus, Anthony and Christina. The only person who is not friendly and more concerned over “socializing” with the male guests is the evening reception attendant (the one who worked 8/18 and 8/19). The snacks always ran out and when asked about additional or refills it was meant with and attitude as though she was being bothered.

Trải nghiệm lưu trú

bằng cách

tháng 8 13, 2025

This was my least liked IHG stay that I have experienced. I would have like amenities to be in comparison to their other properties.

Giường thoải mái và dịch vụ tuyệt vời !!

BởiNancy

tháng 7 18, 2025

We always stay at the Staybridge Suites when we visit in the area. The staff are very accommodating when we need anything and the breakfasts are very good. We love the suites and the beds are very comfortable!!

A mixed experience stay

ByJacky

tháng 7 08, 2025

I booked a room with 2 queen beds and a sofa bed, which was advertised on the hotel’s website as suitable for 6 guests. However, upon check-in, we found that the sofa bed was actually a single size and the mattress was very thin and uncomfortable—you could easily feel the frame underneath.

After bringing this to the front desk's attention, they were very helpful and kindly upgraded us to a room with 2 queen beds and 1 king bed, which we really appreciated! Big thumbs up for the great service.

The sound insulation in the hotel could be improved—we could hear noise from the neighboring rooms and from upstairs. That said, the staff were all friendly and polite. Although the front desk didn’t initially offer complimentary water for Platinum members, they provided it upon request, which was appreciated.

The surrounding area felt very safe, the hotel was clean, and the complimentary breakfast was generous and tasty. Overall, a pleasant stay with just a few minor drawbacks.

Need to fix their pest problem

BởiClaire

tháng 6 30, 2025

The hotel overall appears nice enough. However there were ants all over my room. I asked three times for it to be addressed and a manager never contacted me. The front desk girl tried to help with traps but I had toddlers in the room and they were traps that leaked. I saw the ants in multiple other places of the hotel too. Just get the problem fixed.
Beds are not comfortable. Noise control is awful. Breakfast was just ok - staff is rude there.
The location is fine. And the front desk staff are really nice people. They were the best part of the stay.

Take it or leave it

ByRonnie C

tháng 6 27, 2025

Over all my family’s stay was sufficient. We had a hard time sleeping, and the “heated” pool was in fact not heated. That was a disappointment.
The staff was all great and did the best within their capacity to help. Probably won’t stay here again.

ByTanya

tháng 6 26, 2025

Great hotel to stay at. So comfortable and reasonable

Sạch sẽ và thoải mái

ByTravelfromCheese

tháng 6 18, 2025

This location is clean and comfortable. The 2 bedroom suite is perfect for 4 adults staying a week.

Perfection ~ comfort ~ cleanliness ~ location ~?

ByJo Zeitouni

tháng 6 15, 2025

This visit to Hillsboro was made so easy and comfortable because I stayed at Staybridge, Orenco Station in Hillsboro. The staff were all helpful and on point. The room was very clean, meals excellent and a complete overall great experience. THANK YOU ALL, especially Jesus and Anthony for EVERYTHING.