 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Very helpful staff at Ambassador check in desk and great attitude
BySALEH
26 October 2021
In general I did enjoy a peaceful and quiet 11 days during my stay at the Intercontinental Hotel ,Festivals City .I do appreciate all the great service and assistance I received from the staff. It was noted that in the morning after 09:30 a long queue of guests are waiting to be seated for breakfast ,this might be avoided by finding good solution since the is in the middle if the lobby which might reflect limited capacity for the breakfast restaurant.
Could’ve been better
ByMaze
26 October 2021
This hotel needs some investment and stronger management
As IHG Spire Elite, I find this one of the weakest Intercontinentals I have ever been to!
Good service
Byimeemi
24 October 2021
I really recommend it for family and couples but the reception get busy often
Excellent stay
ByBobby
20 October 2021
Excellent stay, I got free breakfast on Mastercard deal , superb breakfast
Room is amazing with burj khalifa view
Some Staff need to improve their knowledge
ByA. Almunief
19 October 2021
Some of the front desk staff no experience regarding the price and the IH membership benefits , I don’t see any defense between if you have membership or not all the same in this hotel, therefore you don’t need to pay to be a membership,. The staff before in the hotel they are very friendly and they understand (what is the membership means). Today in the hotel is not
Recent stay
ByJannn77
17 October 2021
Excellent service from Kamal and Abdul again. Keep up the good work
Chambre spacieuse, personnel compétent et efficace
BySykes
17 October 2021
Hotel très bien situé, des services de très bonne qualité et un personnel disponible et qui essaye de trouver des solutions à chaque fois !
AHA and Expo 2020 experience
ByImpressive
14 October 2021
The ICH at festival city is strategically located to explore Dubai. The staff at the hotel very knowledgeable and courteous. Breakfast time can be hectic but the food is worth it. The rooms are clean and comfortable. The view of the Dubai skyline from the hotel is amazing. The gym ans swimming pool are world class facilities. Will definitely be staying there again on my next trip.
Exceptional performance
Bytomro1
14 October 2021
This location makes a difference in Dubai which is not easy to achieve! Nevertheless it is worth every Cent you spent extra in comparrison to very well performing competitors!
Ottimo Hotel sempre una garanzia
ByGio70
11 October 2021
Hotel in posizione strategica per viaggi d'affari, confortevole, pulito e con personale altamente qualificato.
Consiglio vivamente a chi soggiorna a Dubai per lavoro
luxury hotel with convenient Moll connection
Bypadishah
10 October 2021
location is good, connected to the Dubai Festival Mall which is very convenient.
Staff is extremely hospital and supportive.
Rooms are big and clean, food at restaurant is tasty and has big variety.
Pools are good (@4 floor) and could be used by any age of kids.
Lack of Service
ByShahab
06 October 2021
As a Gold Ambassador member I found my room brilliant. One of the staff named Ms. Kim was so nice and kind to me and my gf.
The only matter I faced was the lack of something obvious like papers, pen, plates, shoe cleaner, …
Please appreciate Ms. Kim for her kindness
Respectfully Yours,
Dr. Shahab Shahabi