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InterContinental Hanoi Westlake

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Hotel Reviews for InterContinental Hanoi Westlake
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 906 reviews
95%
Recommend This Property

Ratings Breakdown

906reviews

  • 5 Stars
    609
  • 4 Stars
    219
  • 3 Stars
    51
  • 2 Stars
    13
  • 1 Stars
    14

Amazing Hotel in a brilliant setting

By

26 June 2017

We loved this hotel, everything about it was 5 star. Wonderful breakfasts, lovely pool area and great staff. Rooms on the lake are great too.

We upgraded to the Club Intercontinental and we thought this was well worth it. Afternoon Tea and Cocktails in the lounge were great as was the inclusive breakfast.

This hotel is a great choice to visit Hanoi but also have an oasis of relaxation too.

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Excellent property

By

24 June 2017

Great views from the Pavilion rooms overlooking the West Lake. Centrally located as well to access the city. Great room, wonderful serene ambiance and excellent food. The in-room dining was a great experience too. The check-in and check-outs were very efficient and when it was taking some time to get the room ready, the staff upgraded us to the next level room. Impressed by the staff being able to recall the IHG status of mine too.

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Away from the noise

By

24 June 2017

platinumelite

This is a great property located right on the shores of Wwdt slake. The staff is great and bring 10-15?awsy from old is wonderful. I would recommend this property to any business or leisure traveler.

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Efficiency

By

20 June 2017

I was there for just one night, late check in and early check out and pressured for time.
Staff were excellent, I had a quick dinner then bed and a coffee in the morning. Everything went smoothly as I had planned.

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静かなこと。眺め。部屋の広さ

By

19 June 2017

club

静かな部屋で休息がとれた。

湖の見えるサイドで景色を楽しむことができた。

ホテルは清潔だがエアコンが古く不調

睡眠が十分取れず。

室内の衣服が湿る。
従業員の対応が遅い

食事、食堂は良好。

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Great stay for a night.

By

19 June 2017

club

As an aircrew I travel sometimes on a daily bases, therefore I can rate an hotel based on experience, InterCon Westlake was just the hotel to have a peaceful, calm and joyable night in.

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Not a great location for routine stay

By

18 June 2017

club

It sits on the banks of Wast lake so view from the room is quite nice but location is out of town and nothing worth mentioning nearby

Its quite pricey for a dated hotel with not much to offer by way of facilities or entertainment.

The spa is exorbitantly priced too.

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Amazing view and unforgettable experience

By

15 June 2017

The view from the room was amazing, looking out to the Westlake of Hanoi. The scene is so tranquil and surprisingly very quiet, away from the usual hustling and bustling Hanoi traffic. Although the hotel is not in the central of the city, it was hard to imagine that you could get this view in Hanoi. The feeling is you are somewhere in a resort in Asia, not a hotel.

Breakfast is great with many Western and Asia dishes. The staff there is wonderful. So attentive and quick and efficient with service. The freshly baked croissants going around to the guests are a great treat.

We were so impressed with the place that we already booked our return trip in early December this year.

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Fantastic overall experience.

By

13 June 2017

Incredible location and wonderful service/amenities!

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ゆっくりと寛げるホテル

By

12 June 2017

club

クラブラウンジがとても寛げました。
景色も良く、食べ物やアルコール、飲み物の種類も結構ありました。
レストランでの朝食は種類も豊富で選ぶのが楽しかったです。

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清潔さとスタッフの対応の良さ

By

06 June 2017

club

清潔なホテルでスタッフの対応もよいです。私の宿泊した部屋は湖から少し離れていてロケーションは今一つでした。(湖のそばにある部屋をイメージしていたから)
部屋も清潔でしたが、ベッドが小さかったです。朝食の種類もあまり多くなったです。

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ゆったりとした時間

By

05 June 2017

platinumelite

ビジネスでの出張で使っているが、ホテルの滞在はいつもゆっくりすごすことができて満足している。

朝食も美味しく食べているが、メニューに変化が少なく、多少マンネリ感がある。
改善を期待したい。

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