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Concierge Photo
Nguyen Diep Anh
Chief Concierge

Insider Tips


Taxi meter

Charges per meter, about USD1,00 or VND20,000 per km. There are a lot of taxi in Hanoi so please go to Concierge desk for taxi information.
A welcome retreat from the bustling city centre, the hotel is uniquely placed over the serene waters of West Lake while only minutes from Hanoi’s famous Old Quarter. Discover absolute tranquility at this luxurious urban resort with Tai-Chi lessons beside our outdoor pool; savor the finest cuisine at the hotel's Café Du Lac & Milan restaurants; and relax in contemporary Vietnamese designed guest rooms and suites with spectacular views from your own private balcony.

Guest Reviews



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InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, French, Japanese

Pet Policy

Pets are not allowed
  • Local Time

    1:54 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)
    Guest Reviews
    Rated 4.5 out of 5 by 361 reviewers.
    Rated 5.0 out of 5.0 by Great sleep - best bed and pillows It was an excellent stay. Was very pleased with the rooms/bed/pillows and the size of the bathrooms. Had an excellent experience the night we arrived. We ate at the coffee shop and we were attended to in a very efficient and friendly manner. The food we ordered was excellent. Our waitress that evening was also the supervisor at the breakfast buffet --very friendly, helpful and she provided lots of informative suggestions for our stay (her name escapes me at the moment). The dinner we had at the Saigon restaurant on the 2nd floor on day 4 was just so-so. Maybe because the restaurant was so full, being the eve of New Year, the dishes came out too many all at the same time thus some of the dishes were already cold. Taste-wise, I wish I could say it was outstandingly delicious, but that was not the case. Otherwise my overall experience at your hotel was excellent. Thank you. 03 March 2015
    Rated 5.0 out of 5.0 by Friendly Staff Almost all the staff that we met were very polite. They always smiled to us and greeted us first whenever they met us. This made us feeling quite comfortable and relaxing. 28 February 2015
    Rated 4.0 out of 5.0 by Peaceful retreat it was a few years since returning to this hotel,which is one of the most beautiful city settings on west lake. Previously we had always asked for chairs and table on the balcony each visit, and we're pleased to see them on every balcony which is the biggest room features,to be able to sit and relax looking over the lake. Overall the hotel and facilities are excellent, but there were many unnecessary annoying things. Checking was chaotic, and took over 15minutes before another lady arrived and took over. The room was excellent,but the shower was not working and there were dead flies on the bed.these points should be checked. The mini bar was never checked and a call to instant service was required every other day to get it replenished. We booked the club room which is one of the best in any IHG hotel, but some of the service let it down. 20 minutes to get a coffee,dragging someone off the computer to take breakfast order,staff arguing in the kitchen which could be clearly heard in the dining area. The food however was excellent,and well presented. Supervisors, which are in other club lounges around the world would ensure seem less service 27 February 2015
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